Knowing the history of Port Arthur and some of the great places around Tazzie that you wouldn’t even no they are there.
事業者からの返答
Thank you for your review! We're so pleased you enjoyed learning about the rich history of Port Arthur and discovering some of Tasmania's hidden gems along the way. We hope to welcome you back for more unforgettable Tasmanian adventures in the future!
G
Gerard_Y
September 22, 2026 · via Viator
Inaccurate pick up info
The confirmed pick-up from Viator when I purchased the tour was The Tasman, my hotel. The later pick-up change is not know to me until it’s too late.
事業者からの返答
Thank you for taking the time to share your feedback, and thank you for choosing to travel with us on our Port Arthur tour.
We appreciate your comments regarding the pick-up arrangements and understand your concern.
When you made your booking through Viator, the booking confirmation advised that hotel pick-up details would be confirmed separately by the tour operator. It also noted that not all pick-up locations are directly at the hotel and that the exact pick-up location would be provided in a follow-up email.
In accordance with this process, we sent a confirmation email approximately 30 minutes after your booking was made, providing your confirmed pick-up time and location. As part of our standard operating procedure, we also sent a reminder email the day before your tour containing the same information.
While The Tasman was listed as your accommodation, the confirmed pick-up point was a nearby operational pick-up location approximately 150 metres from the hotel's front entrance. This arrangement is sometimes necessary to allow tours to operate safely and efficiently. The pick-up location and directions were clearly communicated in both emails sent prior to your tour.
We would also like to thank you for your 4-star review. We are pleased to see that, despite your concerns regarding the pick-up arrangements, you appear to have otherwise enjoyed the tour experience. We genuinely appreciate your feedback, as it helps us continue to refine and improve our services.
While we regret any frustration caused, we are satisfied that the confirmed pick-up information was communicated clearly and in accordance with both the booking conditions and our standard pre-departure procedures.
Thank you again for your booking and for travelling with us. We hope to have the opportunity to welcome you on tour again in the future.
1
183heleni
September 19, 2026 · via Tripadvisor
Good fun day and saw lots
Commentary on bus was fantastic and very informative and lighthearted
事業者からの返答
Thank you for joining us on the Port Arthur Full-day Guided Tour. We’re delighted to hear you enjoyed the commentary on board — our team always aims to keep the journey informative, engaging and lighthearted. We appreciate your feedback and hope to welcome you on another Tasmanian adventure soon.
C
Claudia_M
September 17, 2026 · via Viator
great experience
Company met schedules. The guides were very attentive and professional. Thanks. Claudia
I would recommend the agency
事業者からの返答
Thank you, Claudia, for your lovely feedback. We’re delighted to hear our team kept everything running on schedule and that our guides made your day enjoyable with their attentive and professional service. We’re grateful for your recommendation and hope to welcome you on another Tasmanian experience soon
J
Juliana_R
September 16, 2026 · via Viator
Phantastic Phil
Phil was PHANTASTIC! Very informative. Gave so much information on a wide variety of topics. Excellent driver. That’s very important when you’re not use to people driving on the opposite side of the street!!
事業者からの返答
Thank you for joining our Port Arthur Full-day Guided Tour with Harbour Cruise and Tasman National Park, and for sharing such enthusiastic feedback about Phil. We’re delighted to hear he made your day memorable . We hope to welcome you back for another Tasmanian adventure soon.
D
Dianne_H
September 15, 2026 · via Viator
Phil the travel guide was...
Phil the travel guide was very knowledgeable and knew all about the history of the area.Well worth the time .
事業者からの返答
Thank you for joining our Port Arthur tour. We’re pleased to hear Phil’s knowledge and storytelling added so much value to your day. We appreciate your kind feedback and hope to welcome you back again soon.
M
Marion_R
September 12, 2026 · via Viator
Great day
VIC the driver/ guide was excellent - informative and helpful and went out of his way to make sure we had a great trip . Fabulous scenery and interesting history
事業者からの返答
Thank you for joining us on the Port Arthur tour. We’re delighted to hear VIC made your day so enjoyable with his knowledge and helpful approach. It’s great that you enjoyed the scenery and history — we appreciate your kind feedback.
A
Asthie_B
September 8, 2026 · via Viator
Port Arthur is a must! Brilliant guide
Port Arthur has a sad history, compliments to our guide Victor who was very thoughtful and respectful. It was an unforgettable experience, learning the history of Australia’s convicts. 5 stars to our guide Victor for the wonderful experience plus his humour that keeps me awake lol😂
事業者からの返答
Thank you for sharing your experience on our Port Arthur Full‑day Tour. Port Arthur’s history is indeed powerful, and we’re so pleased Victor guided you through it with the respect, care and humour he’s known for. Delighted to hear it was unforgettable for you — we’ll be sure to pass on your 5‑star praise.
M
margotmF5051TT
September 8, 2026 · via Tripadvisor
Fantastic
Excellent - our driver/guide Victor was superb. The day was everything you could wish for. Just fabulous.
事業者からの返答
Thank you for joining our Port Arthur Full‑day Tour. We’re delighted to hear you had an excellent day and that Victor made the experience so memorable. We appreciate your kind feedback and hope to welcome you back again.
D
Dreamerweaver67
September 6, 2026 · via Tripadvisor
Great day tour I would highly recommend.
Great day tour. Our guide was amazing. Richmond stop was short and I would definitely go there again and spend a lot longer. Same with Port Arthur the time there was great for part of a day trip but I would go for a whole day next time. The facilities at Port Arthur is amazing, its very well presented, the grounds are beautiful and take the edge off the severe nature of the location you are visiting. Fossil Cliffs and the blow hole so beautiful.
Visiting in winter the weather was actually quite good, a bit cool and a little drizzle but easily managed.
事業者からの返答
Thank you for sharing such a warm and thoughtful review. We’re delighted to hear you had a great day on our Port Arthur tour and that your guide made the experience memorable. It’s wonderful that you enjoyed Richmond, Port Arthur, and the stunning coastal highlights — they truly shine in any season. We appreciate your recommendation and hope to welcome you back for a longer visit next time.
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