Says 45 mins experience but actually your in an average pub for 25 of those minutes. Drinks included in the ticket but they are vile and cheap. We spent 20 minutes in the actual ice bar which is a large industrial fridge with a few ice blocks and stickers stuck to them of fish. Staff was lovely we got a few photos and it was an experience but wouldn’t do it again. Coats are very thin and all the zippers broken. Gloves are crusty.
事業者からの返答
Dear stephpeg,
Thank you for your honest feedback. We are sorry to hear that parts of the experience did not meet your expectations, especially regarding the timing and equipment. We are glad to know our staff was lovely and that you were still able to enjoy some photos and the unique Icebar experience. Your comments are appreciated and will help us improve.
Kind regards
J
Jackie_W
April 26, 2026
Amazing Ice bar, staff were amazing too and very friendly
Amazing really enjoyed it, would defo go again my family enjoyed it and the staff were amazing too xx
L
Lorna_D
November 10, 2025
Ice bar brilliant, canal sadly missed
10 family members took part in this Trip & we had a fantastic time at the Ice bar. Host fun & it was -10 degrees. They give puffs jacket & gloves to enter - we had great fun & would recommend. The boat trip was in opposite direction to ice bar & hotel. Hotel rang Viator for help & the person at the other end was unfriendly & rude. Sent him on his, I tried via the chat / again did not get help, we did not them go on the canal part of trip & wS disappointed with that part
事業者からの返答
Dear Lorna,
Thank you for your honest review. We’re thrilled that you and your family had a fantastic time at the Icebar and enjoyed the fun atmosphere. It’s great to hear that the provided jackets and gloves kept everyone comfortable in the -10°C environment.
We’re very sorry to hear about the difficulties with the canal cruise portion and the unhelpful support you experienced. Your feedback is important, and we will share it with our team to help improve guest assistance for future trips.
Kind regards
C
Carol_N
July 23, 2025
No show
No one was at meeting place by canal. Requesting a refund. Very confusing and disappointing. Will call later
W
Wilde H
March 31, 2025
Cooling down different and nice boat tour
We booked the combination through Tours & Tickets. The canal trip was very well attended, as expected, but you still had enough space to sit and could see everything well. In addition to the audio guide, there was additional information.
The Icebar is cold, but not as cold as you might think. I packed myself too thick. The drinks are really delicious.
We definitely recommend these two attractions.
事業者からの返答
Dear Wilde,
Thank you for your wonderful review! We're delighted to hear that you enjoyed both the canal cruise and the Icebar experience. It's great to know that you had enough space to sit comfortably and take in the beautiful views during the cruise, and that the additional information provided made the experience even better.
As for the Icebar, we completely understand—it can be tricky to judge how cold it will actually feel! We're glad you still had a great time and enjoyed the delicious drinks.
We truly appreciate your recommendation and hope to welcome you again in the future for more unforgettable experiences! 🚢❄️🥂
T
tmchap1
February 9, 2025
Good times
Great time and fun experience. Order the beer as it is Better for the price. We did this in February and it was not too cold. The boat ride was great too
事業者からの返答
Dear guest,
Thank you so much for this amazing review! We are so happy that you liked the visit to the bar and boat ride as well!
We are so happy that you had a wonderful visit :)
Cheers,
Xtracold Icebar Amsterdam & 1-Hour Canal Cruise
M
Maxine_R
December 4, 2024
Absolutely awful dirty place
Absolutely dire one of the dirtiest places in the whole of Amsterdam expensive rubbish don’t waste your money it’s one small little ice room you are herded in like cattle if you expect it to be like one of the others in other countries you will be very very very annoyed and disappointed just don’t bother spend your money on something a lot better
R
Rachel B
November 19, 2024
Great
Absolutely loved the Ice bar , I can't recommend it enough, great atmosphere, we really enjoyed it.
I can't comment on the canal tour because I didn't read the small print that tells you to book the time slot at the office, which was a fair walk from the Icebar, then walk back to the pick-up point near the Ice bar!
事業者からの返答
Dear Rachel,
We are happy to hear you enjoyed the Icebar so much! Hmm, yes unfortunately we can only book a timeslot for you at our shop at Damrak 26, which is a 15-20 minute walk from the Icebar. We'll hope to see you again next time then!
Kind regards,
Tours & Tickets Amsterdam
M
Martin H
November 13, 2024
Catch tourists!
A tourist catch! The ice bar is a fitted fridge where you can be taken to Disneyland. 2 paid shots and 1 souvenir photo (paid) and the next group arrives...
事業者からの返答
Dear Martin,
Thank you for sharing your experience with us. We are sorry to hear the Ice Bar didn't meet your expectations. To make the Arctic bar visitable for everyone -and because we think 20 minutes is long enough to be in -10 degrees-, your visit has a time limit. Of course, there are winter people like yourselves who could enjoy it longer! We hope you were able to enjoy the drinks anyway and wish you a good stay in Amsterdam.
If you have any questions about the attractions or if we can advise you on anything else, you can always contact us.
Kind regards,
Tours & Tickets Amsterdam
D
Danielle_A
October 30, 2024
Fun cold and memorable
Really good fun. A must do when in Amsterdam. The photos you can get are great. Really good to start a night out.
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