カルガリーまたはバンフ発、バンフ エリアとジョンストン キャニオン 1 日ツアー

We’re very sorry to hear that aspects of your experience did not meet your expectations, and we truly appreciate you bringing this to our attention. Regarding the guide you mentioned — while he is of Asian heritage, he was raised in Canada from a young age and communicates in fluent English. He has consistently received positive feedback from English-speaking guests. We regret that you found his accent unsatisfactory, and we’ll be sure to remind our guides to encourage guests to take notes—either on their phones or in writing—when important instructions are given, to help prevent any miscommunication in the future. As for the gondola tickets, please rest assured that all bookings were made and confirmed with the attraction well in advance. On the day of your visit, the guide did their best to manage the situation and assist everyone as efficiently as possible despite the large crowds and coordination with multiple parties. We sincerely apologize for any inconvenience and thank you again for sharing your feedback—it helps us continue improving our service. Below is the AI translated Japanese content. この度はご不便をおかけし申し訳ございません。 担当ガイドはアジア系ですが、カナダ育ちで英語も堪能であり、多くの英語圏のお客様から高い評価を頂いております。ご期待に沿えなかったことを残念に思います。今後は、重要な案内についてはメモなどで確認いただくようガイドにも共有いたします。 また、ゴンドラのチケットは事前に手配済みで、当日は混雑の中で可能な限りスムーズにご案内いたしました。ご理解いただけますと幸いです。 貴重なご意見、誠にありがとうございました。

非常感謝您的分享與肯定！ 我們很開心您喜歡我們的行程，導遊特地準備冰爪，就是希望能讓大家走得更安心、更舒適，那裡的風景確實令人難忘，也謝謝您與我們一同體驗這段美好的旅程。 期待未來還有機會再為您服務，祝您一切順心！

Thank you so much for your wonderful review! We’re thrilled to hear you had a great time on the Banff Area & Johnston Canyon tour and that Jessie made your experience even more enjoyable. Your 5/5 rating means a lot to us, and we're so glad you enjoyed the whole journey! We hope to welcome you on another adventure soon!

Thank you for your fantastic feedback! We’re so glad to hear you had a fabulous and thrilling experience. It’s wonderful to know you enjoyed the Banff Gondola and were impressed by Marble Canyon. We're also happy to hear that Zackal made your tour pleasant and informative — we’ll be sure to pass along your kind words! Looking forward to seeing you on another adventure soon!

Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the hikes and the stunning scenery, and that it was well worth the effort. It’s fantastic that you had a pleasant guide to accompany you too. We truly appreciate your recommendation and hope to welcome you again for more amazing adventures!

Thank you for sharing your experience! We’re happy to hear that you enjoyed Banff’s natural beauty and perfect weather. It truly is an unforgettable destination for nature lovers. We hope you have many more wonderful adventures ahead!

Thank you very much for your kind words! We’re thrilled that you and your husband enjoyed both tours and appreciated the knowledge and friendliness of our guides. Your recommendation means a lot to us, and we look forward to having you join us again in the future!