The tour and the driver Chris was very good- deserves 5 🌟 and fully recommend, however I am giving 3-4 🌟 because when I booked the trip they didn't even know about us. Took me 2 days to chase everything up, numerous conversations with Viator customer service because the tour operator didn't answer the phone/messages to make sure they know about us and just to give us the pickup time. The day before trip about 22:00PM we finally managed to get in touch with them via phone , and as I said, they didn't know about our activity being booked ( and imagine waking up at 5 AM to wait for them to pick you up and nobody coming). It was also my birthday on the day we went on this trip and I felt quite stressed about the situation having to chase them up after paying this amount of money for 2 people.
The car that we went on, it was like a mini van that definately needs changing, it was uncomfortable and also water was leaking from the roof.
Also it's saying lunch included, the drinks we had to pay fot them even tho this is not mentioned in the description- we didn't have any alcohol by the way.
The day was definately saved by the lovely animals that we managed to see and the driver that was very knowledgeable and nice to us !
事業者からの返答
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about the challenges you faced with the booking process and the communication issues leading up to your tour. This is certainly not the experience we aim to provide, especially on such a special day like your birthday.
We sincerely apologize for the confusion regarding your reservation and the late confirmation of your pickup details. Your frustration is completely understandable, and we will be following up with both our team and Viator to ensure such issues are addressed and prevented in the future.
We’re glad, however, to hear that Chris, your driver, provided excellent service and helped make the day more enjoyable. We'll also look into the condition of the vehicle and the information provided about meals and drinks, to improve clarity and comfort for all future guests.
We value your feedback greatly it helps us do better. Thank you again, and we hope to have the opportunity to provide you with a smoother experience in the future.
C
Culeandrea
January 11, 2024
Wonderfully recommended
Simply wonderful and the very friendly driver took plenty of time for us! Highly recommended!
事業者からの返答
Ich freue mich zu hören, dass Sie eine wunderbare Erfahrung mit unserem Service gemacht haben! Es ist fantastisch, dass unser freundlicher Fahrer Ihre Zeit angenehm gemacht und sich die Zeit genommen hat, um sicherzustellen, dass Sie ein großartiges Erlebnis hatten. Vielen Dank, dass Sie uns weiterempfehlen! Wir freuen uns über Ihr positives Feedback und freuen uns darauf, Sie in Zukunft wieder zu betreuen. Sichere Reisen!
F
Fiona S
November 26, 2023
The animals saved the day
The pick up was seamless and on time. Th stop along the way (and back) was at your typical tourist trap but they offered terrible refreshments given the 4 hour journey from our hotel to the destination. The transport vehicle was also not that comfortable and was in need of a clean. What made me give a 4 was the animals. It made the journey so worthwhile and our driver who doubled up as the guide was extremely knowledgeable. The animals saved the day.
Despite it all I would go to the destination again but probably choose a different company.
事業者からの返答
Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that the pick-up was seamless and on time. We also value your honesty about the stop along the way and the condition of the transport vehicle. We apologize for any inconvenience caused by the choice of the tourist trap, and we will take your comments into consideration for future improvements.
We are thrilled that you enjoyed the highlight of the journey – the animals, and that our driver-guide made a positive impact with their knowledge. Our commitment is to provide memorable experiences, and we're grateful that the animals added value to your trip.
Regarding the cleanliness and comfort of our vehicles, we take this matter seriously and will address it promptly to ensure a more pleasant experience for our future travelers. We appreciate your constructive criticism, and it helps us identify areas for enhancement.
We understand that choosing the right travel company is crucial, and we're sorry to hear that you might consider an alternative for your next visit. We hope to have the opportunity to welcome you back and demonstrate the improvements we've made based on your valuable feedback.
Thank you again for sharing your thoughts, and we look forward to the possibility of serving you better in the future. Safe travels!
A
adisB969IJ
July 28, 2021
Super
Had an amazing day trip to Tsavo East. The driver was at our apartment on time and he was very informative all through the safari. The owner Bruce always kept in touch to know if we were okay and comfortable during the safari.
We had an amazing lunch at lion hill in Tsavo.
Tsavo East epitome of a perfect safari, there are lots of elephants and we even saw a pride of lions.
I recommend them if you looking for a reliable agency to book your safari in Diani.
事業者からの返答
Thank you for the review and choosing to experience with us we are looking forward to experience with you again. We appreciate you recommending us and we are up to offering the best of safari experience.
D
david_k
July 10, 2021
A $410 taxi ride to the park. Use Uber or Bolt and save money.
Basically it was not a "tour" but a taxi ride to the park and back. I didn't expect 8 hours of tour guide commentary but other than pointing out the names of animals, (zebra, elephant, etc.) there was no discussion of the park history, wildlife management, animal characteristics, or of Kenyan history or culture. So it was essentially a very expensive taxi ride.
事業者からの返答
Thank you for booking with us and we appreciate your review. We apologize for the inconveniences caused by the driver, we are looking to improve on our drivers customer relation.
