super walks in the rice fields
Thung is a very good guide.
Very interesting hikes in a superb setting.
However, the 6-hour journey must be included.
事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Pu Luong Nature Reserve 2 Days 1 Night Tour from Hanoi
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
TN
The local tour doesn’t honor to the posting in internet for private room with the price, after book the tour we did request for private room the price go up double and change activity with out notice
事業者からの返答
Thanks for your review!
Dear Tuan Nguyen, you asked all the information about the private room and we provided information, but you didn't confirm any reservation and payment for the room, until the day before you did the trip.
And about the boat trip, the local government banned and they didn't inform us. So we are sorry that we couldn't notice you earlier. We didn't pass it, we provided trekking itinerary instead.
The tour that overpromise
I went for this tour for 6 activities to be completed as per tour descrption on viator website. My rating is 2/5 mainly due to following reasons:
1st - We completed only 1 activity out of 6 (second day was raining). HOWEVER even if the weather was good during 2nd day, it would not be possible to complete other activities in just 4 hours, as the tour finishes 2pm on second day and there is bus back to Hanoi
2nd - in descrption of the tour there is bbq dinner with local rice wine mentioned. It did not happen and the weather cannot be a reason for this because during 1st day it was ok
3rd - there are no alternatives when it is rainy. We were offered relaxing in the hotel during the rain on 2nd day. It is not what we paid for!
What we liked was food in restaurant and view from the hotel. But this is not compensanting the money we paid. Please do not let them fool you that you can complete couple of long trekkings and some other activities in just 8 hours - this is time you have effectively during 2 days. When I complained they returned me 10% of my money.
事業者からの返答
Thanks for your review, Pawel!
We are sorry for your recent trip. But it was raining and we informed you about the slipery trekking.
On the first day we still provide the activities. On the second day, it rained heavily, so we cannot do. Even if we could go there then we had to do hard trekking to go to the wheel. And our tour guide informed you before already.
As you can see.
Our tour included:
1. Round trip limousine + minivan transfer (30 USD/person)
2. Homestay (15 USD/person)
3. Meals (10 USD/meal, total is about 35USD with breakfast)
4. Sightseeing ticket (20 USD)
Total: 100 USD
So please let us know why you request for 50% refund?
Because of the sightseeing not being covered by raining weather?
We just can offer 10% refund.
We are the operator and it is the group tour, we just tried our best to offer the best tours upon the weather. But we do hope the next trip with better weather, we can offer the better trip.
Best regards
Luan