Overall great experience, communication could be better.
All of the tour guides and home stay staff were really amazing. Loved the boat cruise and kayaking. Getting there was very confusing and took way longer than expected (5 hr). We didn’t end up doing the hike but another couple that did said it was extremely difficult and they were very active. Food was very good and had lots of options.
事業者からの返答
Thanks so much for your feedback, Israel Leinbach
We are so happy that you enjoyed the Hanoi- Cat Ba Island, Viet Hai, Lan Ba Bay 2D1N: Hiking, Kayaking
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
Cat Ba Lan Ha Bay
Unfortunately this was not a great experience. The hike was great, very difficult, but worth it for the views. There is storm damage to the trail so wear sturdy shoes. Communication was extremely poor and I’m not talking about the language but the way you are constantly handed off to a new guide throughout the tour. Nothing was said that this would be the procedure. I have traveled and realize changes occur and things need to be adjusted so you need to pivot but this was constant and not well communicated. The day on the boat was beautiful and the weather was ideal. Great day for pictures. The return to Hanoi for this trip and another trip was not communicated that the drop off would not be to our hotels. I paid for a pick up and drop off from my hotel and I understand there was a holiday situation, but communicate beforehand that the drop off will not be available so the guest can organize alternative transport. As a female solo traveler arriving back at 11pm with a 20 minute walk to my hotel is troublesome since the bus can’t go to the area, neither can a taxi, supposedly. I did see busses dropping people on my walk back which was disappointing. I also found that you are picked up in a very nice vehicle, however, on multi day trips, your return transportation is of much less quality. Beware and prepared. This is the first time I have written a negative review.
事業者からの返答
Thanks so much for your feedback, Kristina Patterson
We will check with our crew and driver to note and inmprove it. During the trip big holiday it was very busy and the traffice got very bad sometimes, we should have informed you in advance. During the trip you also can contact our operator to get help also.
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong