Well organized, from pick up to drop off at hotel, everything went on smoothly. During the cruise, Minh who directed all activities was very good and fun. We had a very good time, the service was great
事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Halong Bay With BALCONY CABINS
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
K
Kawakwa
April 16, 2024 · via Tripadvisor
Wonderful trip
An excellent trip packed full of activities:::Dan and his staff did an excellent job ensuring everyone had a great time: food was terrific… Tiptop Island was crazy busy but other activities were very worthwhile…would definitely recommend
事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
V
VMJEastYorkshire
April 11, 2024 · via Tripadvisor
Halong Bay cruise
We had an overnight cruise and it was great fun. The staff - especially the cruise director, Dan, were very welcoming. The boat itself is quite old but the cabins and bathrooms are clean and comfortable. The food was excellent and our dinner was taken out on deck and it was beautiful! There were lots of activities from a cookery demonstration, early morning Tai Chi lesson and boat trips. The only thing to note is that Halong Bay is super busy - so many boats and so many tourists!
事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
C
chrisdD7265UV
March 25, 2024 · via Tripadvisor
It was fantastic!
The cruise was amazing and we would highly recommend it. The food, the accommodations and the staff were fantastic. Dan, our tour guide was great! We enjoyed touring the caves and had a good time on the beach. Thank you to everyone who made our first cruise in Vietnam a wonderful experience.
事業者からの返答
Thanks so much for your feedback, Chris
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
G
Guide53283653335
January 28, 2024 · via Tripadvisor
Cruise at the top
Superb cruise with a caring team. A big thank you to our guide, Khúc Dân, who knew how to help us discover Ha Long Bay and all its little secrets.
事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
H
H6866YZjohannesb
January 21, 2024 · via Tripadvisor
Once and never again.
The cruise was sold to us by an agent as a 5-star tour. However, neither the itinerary nor the activities matched that. When we pointed this out, Hera Cruise just wriggled out of it. But the facts were obvious. They immediately threatened to call the police. Not treating customers appropriately.
Ultimately, you are sold a more luxurious tour for more money and then the cheaper one goes ahead.
Bad management.
事業者からの返答
Dear Sir/Madam,
Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with your trip in Halong Bay and hope you will accept our sincerest apologies. We will do our best to improve service quality, and we hope that you will give us the opportunity to serve you in the future. Thank you for your business.
Best Regards
Kevin(Mr)
B
bettsy_13
December 13, 2023 · via Tripadvisor
Great Cruise
The staff and Cruise Ship cannot be faulted. The rooms, food, staff and the general experience on the ship was fantastic.
The amount of people visiting Ti Top Island,The cave and kayaking was ridiculous, it was super crowded.
I wouldn't do a longer cruise but I would also recommend this company to do a cruise. The staff were awesome and it was a great one off experience.
事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
5
515abbeyv
December 3, 2023 · via Tripadvisor
FANTASTIC CRUISE
Had an amazing time. The crew (Tom, Nglia, Huong, Sunny and Lily) were so friendly and helpful. Had a blast hanging with them. The view was amazing!!
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事業者からの返答
Thanks so much for your feedback
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
V
V7444WEdouglasl
November 8, 2023 · via Tripadvisor
Amazing sights of Ha Long Bay with Mr Jack Sparrow (Dan)
This was our first cruise in Vietnam and we were not disappointed. From the very start, we were greeted warmly by the staff and been guided well throughout the cruise. Mr Dan was a great host and even did a karaoke stint for us at night. He sounded like he could be on Vietnam idol. We were also guided to do a 6.00am tai chi session which was great to wake up the mind. Enjoy the best scenery in one of the seven wonders of the world and a great host to add.
事業者からの返答
Thanks so much for your feedback, Laurence Cordeau !
We are so happy that you enjoyed the Catamaran Premium Cruise to Halong Bay & Lan Ha Bay in 1 Day Tour.
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
P
Phillip Y
November 8, 2023 · via Tripadvisor
Amazing tour of Halong Bay! Highly recommended
Great tour from start to finish. The itinerary ran exactly as described. Dan was our main guide and made sure we were well prepared for our trips off the boat and activities on the boat.
事業者からの返答
Thanks so much for your feedback, Phillip!
We are so happy that you enjoyed the Hera Classic Cruise 2 Days 1 Night Explore Halong Bay from HANOI Tour.
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong