SEMEX is great and trustable.
We have asked him to arrange the transport to machupicchu on the next day and he is able to get the last minute tickets. There were landslides on the railway back to ollantatyambo so all the trains were delayed. And he still get transport for us to get back Cusco.
Then, we asked him to tailored a 2-day tour to Vinicunca and Palccoyal. The trip is perfect with a reasonable price. It would be better if he also book the accommodation for us in Cusipata, but we managed to do it. So for us it is not a problem.
Mateo is sincere, nice and considerate.
I highly recommend joining their tour.
事業者からの返答
Thank you so much for your kind words! At Samex Tours Peru, we truly appreciate your trust and are delighted to hear that you enjoyed our services. We always strive to provide the best experience, and feedback like yours motivates us to keep improving.
We regret the train delays, but we’re glad we were able to quickly find solutions to ensure your journey continued smoothly. We're also pleased to know that the Vinicunca and Palcoyo tour met your expectations. We really appreciate your recommendation and are happy to have been part of your adventure.
We look forward to welcoming you back in the future. Wishing you many more unforgettable travels!
Warm regards,
Samex Tours Peru
Mateo and the team
J
Jose Eduardo H
August 14, 2023 · via Tripadvisor
Excellent service
Incredible service, I especially thank Mateo who was the one I had contact with all the time, he shared the itinerary for the next day every day and always followed up on my trip, I did not have the pleasure of meeting him in person or even getting to know the agency, but For all those who are looking to get to know Peru and are from another country, I can guarantee that this is a safe agency with the lowest prices. I found them on Google Maps and from there I tend to search, compare and investigate all the places and people where I go. and they are the ones whose website is up to date, their phone numbers match those on Google and Facebook and even LinkedIn. As for the tours, they are the few and possibly the only ones that have all the tours, but with them they have an agreement with other agencies outside of Cusco, even, they manage everything, the tour that you can think of or that you saw on a TikTok, they have it. , it can be a trip as elaborate and complete because you don't like to plan your trip or as specific as you are looking for, in my case I arrived directly to Cusco, but they coordinated 5 daily tours for me, I rented my accommodations because my partner and I tend to to be a little specific about where we like to sleep, as for the daily activities, trust them completely, they include breakfast, meals, transportation and guide, they explain what the tours include beforehand and give it to you in pdf so you can review it how many times you need and there it indicates what it includes and what you have to pay separately, again they are the cheapest I found and I am grateful for choosing them because my trip was perfect, I recommend staying in a hotel in the center because all the tours end there and you can leave walking to your hotel or occupying the rest of the day since they start at 4-5 and end between 4-7 p.m., they vary depending on the tour and the group you get, most of the attractions are far away and therefore the time at which They begin, my respects to Rodrigo by the way, one of the most organized guides I have ever met, the truth is that he leaves a very high standard in what one now expects from guides. To book it was through Western Union, I wish they could work with PayPal because the commissions are much lower as an issuer and easier to do online since WU does not accept all countries like Mexico for online shipments, we were about to cancel for that reason but the commission of the few places that make shipments through WU in Mexico was approximately $35 and turned out to be lower than the cost of the tours with other agencies that we quoted.
事業者からの返答
Muchas gracias por tomarse el tiempo para compartir su gran experiencia con Samex Tours Perú! Señor: Eduardo. Estamos muy contentos de que haya disfrutado esta aventura a #Machupicchu y otros sitios con nosotros. Fue un placer organizar el tour para usted. #Samextoursperu, no es solo una agencia de viajes y guías turísticos, realmente somos amigos locales y siempre haremos todo lo posible para que su viaje sea la mejor experiencia de su vida. Muchas gracias amigo y nuestro Dios todo poderoso les bendiga siempre.
Esperamos volver a verlos pronto
L
lorenzor108
August 3, 2023 · via Tripadvisor
Organizative failure
We booked Samex tours because of the 5-star reviews, but it didn't work out. We booked with them 2 tours. For the first one, we were given a pickup time window but on the morning of departure, the guide called asking us to go to a meeting point (not far) earlier than the given time, which left us little time to get ready. Let's say this was just a small communication mistake. The 2nd tour was a disaster. Nobody contacted us as promised, we waited after the deadline of meeting time... Finally the guide came to get us and led us to a van that was already full! It seems that some people registered of 2 but arriving in 4! After 20 minutes squeezed in, we were moved to another van of a bigger group. The guide said that they had 3 vans on that day to do exactly the same tour, just different vans. Later we found out that it was a lie: the 2nd van was of another agency Tinkuy organizing a tour package for a group of local tourists (so we were 2 intruders) and they had nothing to do with the 1st van. Actually we had never met the 1st van anymore and we came back almost 3 hours earlier than the itinerary... Maybe we just had bad luck but such an incident at 4:30 am ruined the day and mistakes on 2 days in a row were too much, considering the fact that we booked the tours over 4 months in advance to secure good services... The worst experience ever
事業者からの返答
Hello sir, with all due respect, we accept our mistake, we apologize for our mistakes, no one is perfect in life, poor coordination in the operation has caused this incident. Next time we don't make that kind of mistake. These mistakes teach us not to commit and improve our quality of service, we are really sorry.
Thank you so much for your review, we receive it with gratitude and respect.
Thank you.
T
T1108ORmar_ar
August 2, 2022 · via Tripadvisor
Great experience
We had an amazing time, it was an unforgettable experience, the Service was very good and they were punctual. I recommend!!
事業者からの返答
Mil gracias por darse un tiempo para hacer su comentario sobre nuestros servicios en Cusco amigos, nosotros siempre estamos prestos para poder asistirlos cuando lo deseen, nuestra filosofía de trabajo, se basa siempre en brindar servicios de calidad, trabajamos con el único objetivo de conseguir la plena satisfacción de nuestros clientes, con la atención y servicio de personal altamente calificado que trabaja en equipo y se identifica con los valores y principios de la empresa. Muchas gracias por su preferencia esperamos su pronto retorno.
C
carlosvB2892SR
January 6, 2022 · via Tripadvisor
Satisfied
My family and I are very satisfied with the Service provided, they are punctual with the schedules, the experience in the Service to their customers is rating
事業者からの返答
Muchas gracias por darse un tiempo para hacer su comentario sobre nuestros servicios en Cusco Señor Carlos, nuestra filosofía de trabajo, se basa en brindar servicios de calidad, garantizando a nuestros clientes la máxima eficacia, siempre trabajamos con el único objetivo de conseguir la plena satisfacción de nuestros clientes, con la atención y servicio de personal altamente calificado que trabaja en equipo y se identifica con los valores y principios de la organización, Muchas gracias por su preferencia.
Z
Z5354GGpilarg
January 6, 2022 · via Tripadvisor
Amazing.
Excellent Service, very punctual the attention is personalized, my family and I are very satisfied with the Service, we had an amazing time.
事業者からの返答
Muchas gracias por darse un tiempo para hacer su comentario sobre nuestros servicios en Perú Señorita Pilar, nuestra filosofía de trabajo, se basa en brindar servicios de calidad, garantizando a nuestros clientes la máxima eficacia, siempre trabajamos con el único objetivo de conseguir la plena satisfacción de nuestros clientes, con la atención y servicio de personal altamente calificado que trabaja en equipo y se identifica con los valores y principios de la organización, Muchas gracias por su preferencia.
