Excursion "Pamukkale and Lake Salda: Turkey's Natural Places" (from Kemer) from the travel company EKM Travel. The worst trip of all my extensive travel luggage. Picked up from the hotel at 4.15 a.m., and then another 2 hours gathered tourists in Kemer and Antalya. For such a long trip the tour company provided a minibus, absolutely not comfortable. The air conditioning in the cabin wasn't working from the word at all. Fan blew, no cooling. Even that ventilation was turned off. And that's above 30'. The excursion program does not include check-in to factories, factories, etc. We were brought into a factory (onix) and a shop selling wine, sweets and all. Taken together, more than 2 hours. On the way back, we (6 people) were dropped off at some gas station waiting for a bus to take us to Kemer. It was not the bus that expected tourists, as happens in all civilized companies, but tourists had to expect a bus. According to the guide, the wait for the bus was not to exceed 10 minutes. We waited OVER AN HOUR. But that's not all. The second guide, who stayed with us waiting for the bus, could not reasonably answer where our bus was. Judging by his apparent confusion, we conclude that there will be no bus. We're forgotten. As a result, we were "put" on a bus with tourists of another excursion, which already took us to our destination. And how we envied the tourists of this route: a comfortable bus with WORKING air conditioning. We were late for dinner, of course. Does the travel company really think this is a normal approach to dealing with these kinds of issues? If force majeure happens, call a taxi for your tourists. There were six of us, not 60. But making tourists wait for more than an hour "passing" bus with other tourists - it is masterpiece, of course. There are other observations regarding the action/omission of employees of this travel company. No apology from the travel company. What's more, when the travel company asked me how the tour was going (on the appa), I outlined all of the above. To which they replied that my message had been forwarded to management. And silence. As a result, I turned to Sputnik8, where I purchased a tour. They forwarded my appeal to EKM Travel. The answer was simply masterpiece: "The air conditioning on the buses was working. In the summer heat, travel without air conditioning would not have been possible. There were no complaints from other guests about the air conditioning. The tour description indicates that stops in gift shops are possible along the route. On the way back, the bus was delayed by traffic for about 25 minutes, but no more. We understand it was inconvenient, but unfortunately, the traffic is beyond our responsibility. A licensed English-speaking guide was present in the group, but logistics were not part of its mission. Because the bus was delayed, colleagues provided other transportation so you wouldn't wait any longer." A bunch of lies. Why not? Other tourists also spoke about the lack of air conditioning on the bus. The stated tour (on the Sputnik8 website) does not include stopovers at gift shops. The so-called transfer we waited for over an hour, not 25 minutes. Particularly pleased was the so-called licensed English-speaking guide, who actually communicated with us by gesture (in our small group almost everyone spoke English). Bottom line. I highly recommend not dealing with EKM Travel. They didn't even try to smooth things over. Apparently confident they won't be without tourists.
Уважаемые гости, Благодарим вас за критический отзыв. Все упомянутые вами моменты приняты нами к сведению и будут тщательно изучены для совершенствования наших услуг. Мы уделяем пристальное внимание каждому замечанию, чтобы в будущем не допускать подобных ситуаций. Спасибо, что уделили время, чтобы поделиться своим мнением. С уважением, EKM
