Guide was very knowledgeable and provided a lot of information about the area. However, she walked really fast and many times got so far ahead that the radio provided didn’t work, especially while in the ruins). Description said that you have free time but this is a very short time- maybe 20 minutes. Definitely. Not enough time to explore the area.
A
Audrey_B
September 8, 2026
I don’t recommend at all
Poor customer service, Tour Guide that don’t even answer and dare to lie. Don’t order with them nor on Viator either.
C
Chris_B
September 6, 2026
Both villas, the guide...
Both villas, the guide and the coach- driver were worthy of a five star review. We haven't given five stars, however, because we chose the "lunch included" option. The meal we had was adequate, but we were expecting something special, which would have been more in keeping with this great day out. The fixed menu was rigidly stuck to; several of us did not want wine, but we were told that soft drinks would have to be paid for and could not be given in lieu of the wine. Desert, if required, also had to be purchased. Perhaps this could be made clearer when booking this option. Perhaps it could also be mentioned that there are numerous slippery steps when booking - the guide made sure that we were aware of this.
K
Kristen_M
August 31, 2026
Incompetent morons. If you want to be abandoned in Tivoli take this tour
We were left in Tivoli half way through the tour. At the break for lunch we were instructed to return to the point where we were dropped at 1:50. In fact the tour guide spelled out one, five, zero three times. Returning to the meeting point ten minutes prior, we waited for 30 minutes when it became apparent that the tour had left without us and absolutely no attempt had been made to locate where we were. We subsequently had to get a taxi back to Rome at considerable cost. If we had left our belongings on the bus we would have been without any recourse to alternative transport. This is a incompetent and ridiculous trip run by a guide who just wants it all to be over for the day.
C
Charles_R
July 28, 2026
Tour bus was the sudatorium!
The heater was on during a 1 hour ride to Tivoli, most of my party which was 7 people were saturated, and the 3 grandparents light headed after we left our meetup point and were only told the AC was not working and as an added treat the heater was stuck to high.
This was seriously dangerous for my party with 3 people nearing their 70's
As we entered the highway we were told at this point it would be fixed after the first leg our tour at Hadrian's Villa was complete!
That portion of the tour was rigorous and In hot temps only adding to the already sauna( sudatorium) conditions we withstood to get there.
We finally finished the first leg only to find the AC was minimally fixed , just the heat turned off(🙏🏼) but no vents worked and most people were still suffering from the poor AC.
The guides were fine, but we were left no options. My family came to see the fountains and by the time this portion came about they were ready to pPUT AND SKIPPED the entire gorgeous villa.
Our only highlight was the reservation we made separately at Tiverna Di Dracula. This helped us cool down and enjoy a lovely meal.
This was a big let down after so many tours booked with Viator. My daughter who was celebrating her 15th birthday wanted to have both her grandmas for photos at these once in a lifetime villas and she missed that chance
事業者からの返答
Thank you for taking the time to share your experience with us. We are truly sorry for the unexpected issues you and your family encountered during the tour.
We completely understand how disappointing this must have been, especially as this was a special trip celebrating your daughter’s 15th birthday and an important opportunity to create memories with her grandmothers. We sincerely regret that the vehicle’s heating and air-conditioning issues affected your comfort and ultimately meant that some members of your party were unable to fully enjoy the experience.
Your comments regarding the conditions during the journey are very concerning. We take passenger comfort and safety extremely seriously, and we are sorry that the situation was not handled as it should have been.
We are pleased to hear that you found the guides helpful, but we recognise that this could not make up for the difficulties you experienced. We truly regret that what should have been a memorable family day turned into such a disappointing experience.
Please be assured that we are taking your feedback seriously and are continually working to improve our services and prevent similar issues in the future. Thank you again for bringing this to our attention, and we sincerely apologise for the disappointment caused.
J
Jakob_E
July 23, 2026
Note that there is plenty...
Note that there is plenty of walking on this tour.
Hadrian's villa is larger than I expected (maybe 5km of walking over an hour or so) and the villa Desti has a lot of stairs if you want to go into the garden (which you should!).
That being said, it was a good tour! Nice pace and informative of all the different aspects of both the Roman era and the renessaince.
If you are taking the trip in the summer I recommend bringing a parasol or umbrella to protect from the harsh sun. There are plenty of water fountains on the route, so bring a water bottle.
The fountains in the villa desti will really help you cool down at the end of the tour.
We went with the included lunch option. The food was nice but more importantly it is a great moment to get to know your fellow travellers, exchange experiences and tips about Rome and other trips.
事業者からの返答
Thank you for sharing your experience and for taking the time to provide such helpful tips for future travellers! We’re delighted to hear that you enjoyed the tour, the informative commentary, and the pace of the day.
We also appreciate your practical advice about the walking, stairs, sun protection, and staying hydrated, especially during the summer months. It’s wonderful to hear that you enjoyed the included lunch as well and had the opportunity to connect with fellow travellers.
Thank you again for your kind words and recommendations. We’re very happy you had a great experience and hope to welcome you again on another tour!
M
Maria_A
June 30, 2026
An excursion that is worth doing.
I loved both the Villa of Hadrian and the eastern city. Especially thanks to Marta, the guide, who was very cool.
The food they offered was very tasty and abundant; we decided to have it there, and it was a positive choice.
事業者からの返答
¡Muchas gracias por compartir tu experiencia! Nos alegra muchísimo saber que disfrutaste tanto de Villa Adriano como de Villa d’Este, y especialmente que Marta hizo que la visita fuera aún más especial con su excelente atención y entusiasmo.
También nos encanta saber que disfrutaron de la comida y que la opción de incluirla en el momento resultó ser una decisión acertada. ¡Esperamos volver a recibirlos en otra de nuestras excursiones!
R
Ray_S
June 26, 2026
One of Rome’s Best Experiences
This tour of Trivoli was incredible. You meet outside a metro station, a comfortable bus took us 45 minutes to Trivoli and you tour Hadrian’s Villa - an excavated former Emperor’s palace complex. Our guide Joseph was highly knowledgeable of the site. after a lunch break and some free time in the town of Trivoli, the tour entered Villa d’este - the magnificent gravity powered fountains and the intriguing water Organ playing music were incredible. I would give the tour my highest recommendation for Rome visitors!
事業者からの返答
Thank you for sharing your wonderful experience! We’re delighted to hear that you enjoyed the tour, the fascinating sites, and the beautiful fountains at Villa d’Este. We’ll be sure to share your kind words with Joseph. We truly appreciate your recommendation and hope to welcome you again soon!
S
Simon_M
June 18, 2026
No Lunch...
Despite booking with lunch included, we were not on the list for lunch and had to find our own. Other than that, the tour was good
J
JenniferSader
June 13, 2026
A beautiful view of the gardens and villas
Tivoli is a charming city with an incredible history. Hadrian’s villas were a marvel of ancient engineering and the garden at Villa del Este was especially lovely. Our guide was very kind — my husband was more interested in the gardens than the villas and she allowed us to explore more on our own while still providing clear times and places for us to meet. The bus was comfortable and the driver was safe and efficient.
事業者からの返答
Thank you so much for sharing your experience! We’re really happy to hear you enjoyed Tivoli and the beautiful gardens at Villa d’Este. It’s lovely to know our guide gave you the freedom to explore at your own pace while keeping everything well organised. We’ll also be sure to pass your kind words on to the driver and guide. We hope to see you again on another adventure!
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