Although convenient door to door service, I do not see the benefit of the expense of having paid a driver AND an all day guide for this excursion. It was mrant to be a splurge, but was not special. Our guide at the ruins was very good. Our driver and guide for the day were very friendly and approachable, but added little for the additional $1200 fee over and above the $300 for the tour guide. The all day guide also shepherded us to a fairly nice open air restaurant (past many others on the bay front) to dine at her friend's 100 year old establishment. Service was good. Food was so-so, and the guide conveniently disappeared when the $200 for three people lunch bill came. The waiter practically insisted on a tip, and after having viewed desserts, and suggesting splitting one three ways, the guide came back with three 'for a taste of authentic Napoli,' whichbwas of course on our bill. Lastly, in spite of politely asking the (friendly) driver to follow the speed limit THREE TIMES, he brushe me off and instead drove 140 km / hour in both directions. "This is the way we drive in Italy". Yah, well, I'd like to live until my next vacation. He had several near misses in heavy traffic. Unacceptable. Overall, we enjoyed our day. Again, all were hospitable, if manipulative.
Dear Customer Thank you for taking the time to share your feedback regarding your recent excursion with us. We sincerely apologize for any dissatisfaction you experienced during your trip. We appreciate your acknowledgment of the convenience of our door-to-door service, including a private driver and all-day guide at your disposal. Our aim is to provide our clients with a seamless and enjoyable experience, and we regret that we fell short of your expectations on this occasion. We are pleased to hear that you found the guide at the ruins to be very good and that you enjoyed aspects of your day despite the challenges encountered. Your satisfaction is important to us, and we are committed to addressing the issues raised to improve our services moving forward. As for the restaurant, lunch is free. the guide can advise, but it is you who choose. We have nothing to do with the restaurant We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations. If you have any further concerns or would like to discuss your feedback in more detail, please do not hesitate to contact us directly. Regards Patricia
