⚠️ 重要なお知らせ 船上でのライブ解説はドイツ語のみとなります。 海外からのお客様は、モバイルアプリで追加情報をお聞きいただけます（オプション）。アプリ：「RAINER ABICHT」（App Store / Google Playで無料）。ヘッドホンはご自身でご用意ください。ご利用はご自身のスマートフォンで行います。ご注意：これは従来の船内音声ガイドではなく、ご自身のデバイスでご利用いただけるオプションサービスです。
写真に写っているボートは、在庫状況により変更される場合があります。
キャンセル
出発予定時刻の24時間前までにキャンセルされた場合、全額返金の対象となります。
1日前以上100%の払い戻し
0〜1日前まで0%の払い戻し
レビュー(41)
レビューはViatorとTripadvisorが収集したものです
J
janeArras
September 4, 2024 · via Tripadvisor
Dishonesty ?
As we do not speak German, we had to pay extra for an audioguide. They only asked if we had smartphones with us, which we had. But they never asked if we had earphones, which are absolutely necessary to hear the commentary.
When I wrote to ask for a refund, they answered they would not give us any because we had paid cash for our tickets and had no proof of purchase.
I think the one who should be suspected of dishonesty is not me but the Abicht company !
事業者からの返答
Dear customer,
We would like to clarify that our app is completely free and should be downloaded before your departure. The tour description, as well as the information provided with your ticket, it is mentioned that you are required to bring your own headphones to use with your smartphone.
Thank you for your understanding.
Best regards,
J
Jeff_H
August 22, 2024 · via Viator
Horrible Tour Operator
Supposed to meet boat at Dock 1 for 2pm (leaves every 30 mins). Boat never came and was told Dock 4. Went to Dock 4 and boat was not there. I was told boats stopped running at 4pm and website/tickets say 6pm. Asked for refund and was denied. Horrible company to work with. They should’ve refunded my $42 without any questions. Buyer Be Aware!!! F-
事業者からの返答
Dear customers,
As I have already written to you, the boats departed regularly on the day you booked, including the night boat tour at 9:00 p.m. For this reason we cannot accept your request for a refund. With 31 ships, the Rainer Abicht Elbreederei is the largest and most versatile fleet in the Port of Hamburg. There are always ships available, in case a ship needs to be replaced due to a problem (which did not happen on the day of your tour).
Best regards,
S
Sharon_C
April 21, 2024 · via Viator
Perfect length. Comfortable ride
Glad I booked the tour on a large boat. The smaller boats looked cold and wet. Great drink service. Learned a lot about Hamburg.
事業者からの返答
Dear guests,
Thank you for taking the time to give us a wonderful rating like yours. It's nice to know that
you enjoyed our tour.
Best regards,
J
Joanna_W
February 10, 2024 · via Viator
Interesting but raining !
Lovely boat , very warm, comfortable, interesting scenery but the main issue was it was impossible to download the guide onto our phones and the talk was unfortunately in German
1人が参考になったと回答
C
connaisseur68
October 26, 2023 · via Tripadvisor
Nice tour of the harbor, would love to do it again!
On a Thursday we took a one-hour tour at 1:15 p.m. With the Hamburg Card, the final cost was 22.00 euros per adult instead of 27.50 euros. The trip is worth it and despite the weather, it was a lot of fun on this big ship. All important information was conveyed very professionally and empathetically and the time flew by. Clearly recommended, card payment possible.
事業者からの返答
Liebe Gäste,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare Bewertung wie Ihre zu geben. Es ist schön, das zu wissen
Ihnen hat unsere Tour gefallen.
Beste grüße,
R
Rene_Z
September 11, 2023 · via Viator
River Elbe cruise in Hamburg: spectacular view
Excellent river cruise at river Elbe. Tour guide was in German so be prepared. Mobile app in English was unreliable so I recommend highly for german speakers. 1 hour tour was enough to enjoy the wonderful weekend day in Hamburg!
事業者からの返答
Dear guests,
Thank you for taking the time to give us a wonderful rating like yours. It's nice to know that
you enjoyed our tour.
Best regards,
A
a11abc
August 29, 2023 · via Tripadvisor
2 hours of entertainment and beautiful impressions.
Entertainment and sightseeing in one go
It took 2 hours to get to the villa district and then to the container port and the cruise ships and later to the Elphie.
There was entertainment through live commentary and it was funny and informative.
The coffee was terrible though. Prices were high. Typical for tourist trips.
Definitely worth a trip if you haven't already done a harbor tour.
事業者からの返答
Liebe Gäste,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare Bewertung wie Ihre zu geben. Es ist schön, das zu wissen
Ihnen hat unsere Tour gefallen.
Beste grüße,
R
Rune Ahle R
August 16, 2023 · via Tripadvisor
Improve the English guide/app
Sporadic English guide via app. The German guide explained continuously, so it was not entirely satisfying not to get all the nuances and stories.
D
dianamA951CA
June 8, 2023 · via Tripadvisor
$50 to see Shipping Containers
Skip this cruise unless you are interested in seeing the mechanics of shipping containers being unloaded off of freighters , similar to Port Elizabeth as seen from the NJ turnpike. The Elbe has some beautiful areas, none of which we saw. It was all in German, supposedly an app for English, but we didn’t have any earbuds. Thankfully it was a beautiful day, they sell beer and drinks, we sat on the very top, so all was not lost, except $70
K
KhunEmma
May 31, 2023 · via Tripadvisor
Super 👍🏻
Have made the xxl round trip with storage city and container port, took 2 hours with live announcement from Captain Jochen, was very impressive and interesting!
事業者からの返答
Sehr geehrte Gäste,
vielen Dank dass Sie sich die Zeit genommen haben uns eine wundervolle Bewertung wie Ihre zu geben.
Es ist schön zu wissen dass Sie unsere Tour gefallen hat.
Mit freundlichen Grüße,
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