Great day out good value for money .bus comfortable and roomy.guide good english but spot to fast.boat good lunch good but rude pushy other quests marred our experience. Bamboo boat ride good but waterway through caves overcrowded and dangerous multiple lift vest broken unsafe for use.beautiful scenery.caves great but yet again packed like sardines with multiple boats all morning at same time.all in all great day out and value for money.
事業者からの返答
Thanks so much for your feedback, David Hunter
We are so happy that you enjoyed the DELUXE Halong Cruise 1 Day Tour From Hanoi - Daily Operated
Thank you for detailed feedback, we will check, note and improve it
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
J
Jeremy C
August 16, 2023 · via Tripadvisor
The Perfect Halong Bay Day
We had a long list of demands from the type of boat to the food supplied. They fulfilled all our demands perfectly and created an extremely memorable day
事業者からの返答
Thank you so much for your feedback, Jeremy!
You joined a private boat trip with us and we tried our best to make sure you would get anything you need. Thanks so much for keeping in touch and your support during the trip. We do appreciate and would love to host you again.
Best regards,
Luong
B
BBR1992
July 24, 2022 · via Tripadvisor
Not bad, but disappointing.
Our tour guide was great and we enjoyed all the sights we saw in Halong Bay. But nothing about this experience felt "deluxe" and there were many issues. The food and boat were unremarkable, much less nice than what we saw in the pictures on this site. There was also no air conditioning on the boat, which was especially problematic when we had to wait 45 minutes for a lost couple and the crew wouldn't let us go up top where the air was more open. But the worst part was the bus ride, which had the opposite problem: it was way too cold and the seats were very uncomfortable. And there were extra charges for everything (towels, water, even a rinse after swimming). I wouldn't go so far as to recommend against doing this tour, but you should have realistic expectations about what you are getting for your money.
Y
Y4869VAjasont
June 19, 2022 · via Tripadvisor
Good, but mediocre. Not up to expectations.
Pros:
Fun staff
English friendly
Overall good places we visited
Cons
Not up the expectations from pictures provided
Food was very basic and not representative of Vietnamese cuisine
Pit stop had a pearl shop catered to tourists purchasing pearls, not for everyone.
To expand on this review I would've liked more interactions with the tour guide discussing more about the history of some of the islands and experiences that were had on the trip.
Overall not bad but definitely left a funny feeling given that the pictures were vastly different than the cruise itself.
事業者からの返答
Thank you very much for your information. We will take care of your feedback.
Not up the expectations from pictures provided - Thank you. But we tried to updated everything.
Food was very basic and not representative of Vietnamese cuisine - It is a group tour and we try to serve all the guests taste.
Pit stop had a pearl shop catered to tourists purchasing pearls, not for everyone. As you saw, halong bay is too busy for this summer, we need a short breakfast before going to the boat. It is the rest stop and we can visit or just go to rest room and back to our bus. It is not compulsory.
S
Sherpa42159877872
June 14, 2022 · via Tripadvisor
Horrible experience!! Nothing luxurious
There was nothing luxurious about this tour.Took us in a junkyard board claiming its luxurious. The food was very very limited felt like having snacks. 40 minutes at tea top island, 40 minutes in some stupid cave and 25 minutes kayaking. That is the whole trip. The guide Mr Dave ( What he called himself ) was a racist man. Was only talking nicely to White people but was extremely rude with me and my friends since we are brown. I really don’t know if this is the meaning of luxury then what can you expect from a cheap tour?
事業者からの返答
Thank you very much for your feedback. Our cruise is just deluxe and not luxury tour. We will check our guide. We are sure that our guides are well educated for the communication and culture. There is no way to have racist man. If we do this, not only you, our other guests they also complain. For this case, we trust our tour guide. But please check, we dont guarantee the LUXURY tour. You maybe booked somewhere else and now complain us. It is unfair.
For next time, just contact us directly, we will give you full information before you go.
M
MarieYC_S
March 19, 2020 · via Viator
This tour surpassed expectations
We were a group of 9 adults (friends/family). We truly enjoyed our tour with Jade Cruise even if we had some fog and rain during the day. The ship is modern, government inspected and clean. The lunch was excellent and we all enjoyed learning how to make spring rolls using safe food practices (disposable gloves were provided). When they served us the cooked rolls we made as a snack, you could see that not all passengers would be successful as chefs, myself included. The other activities were also fun including the kayaking. Finally, we also learned a lot from the ship onboard guide. Thanks to the ship staff and Jadesails for making our 2020 Valentine Day memorable.
事業者からの返答
Dear Marie,
We are all excited when seeing your review and share your experience about travelling in Ha Long Bay with our service.Your great review is a big encouragement for all staff.
We hope everything is going well with you. Please take care and looking forward to seeing you soon.
Best regards,
Linh - Local Tours Consultant & Authentic Travel team
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FrankFlying
March 6, 2020 · via Tripadvisor
Great cruise- lousy transportation
They should get our 5 star but the private pickup (really expensive) was done with an unfriendly driver, old shabby car. At one point the driver stopped for toilets and drove away without giving any additional instruction. We found the car parked somewhere, locked with our coats inside. It was very cold and windy. We went to a building next to the toilets where they told us that the driver went to drink coffee somewhere...
We do recommend the cruise, great boat, nice guide and staff, tasty food but better use their bus transportation than pay extra for a lousy experience.
2人が参考になったと回答
事業者からの返答
Thank you very much for your great review. We are very glad to read know that you enjoyed the trip very much.
We will work with our driver to improve. We are really sorry for this problem.
We do hope to host you again. Best regards. Luan - Owner of Authentic Hanoi Travel.
H
Hans M
February 24, 2020 · via Tripadvisor
Most beautiful cruise boat of Halong Bay
A beautiful boat with super friendly and nice crew will take you to the most beautiful places of Halong Bay. Beautiful sun loungers and other furniture that are comfortable at least. A plentiful delicious lunch, more snacks on the way back and happy hour for the drinks, which are very reasonably priced anyway. The activities are also great, with a rowboat through a cave to a lagoon, canoeing and / or swimming, learning to make springrolls. Highly recommended, and transport to and from the port from your hotel they also arrange for you, perfectly done.
事業者からの返答
Dear Hans,
Thank you so much for taking time to leave a great for our service. We really happy to know you had a great memories with us in Ha Long Bay. Hope to host you next time in future.
Thanks
Best regards
Authentic Hanoi Travel team
D
David_D
February 16, 2020 · via Viator
Friends 2020
Very good . Cruise, food experience fantastic. They always care. Love the cooking class.
I will recommend that cruise anytime.
事業者からの返答
Dear johannedavidson,
Thank you so much for trusting and using our service. We are so joyful to know that you and your friends had a great experience with us. That is really a big motivation for our team to keep going up and better in the future.
Thank you for your recommendation. We hope to have chances to host your next time when you come back Viet Nam.
Best wishes for you and your family.
Kind regards,
Ms Vana - Local Tours Consultant
J
jeantravailleur
February 4, 2020 · via Tripadvisor
Great.
Luxury limousine Service that picks us up from the hotel around 7am.
The limousine is comfortable with water bottles, internet and USB sockets to charge,
The boat is luxurious, on two floors and it is very clean, even the toilet,
6-course lunch excellent, the wine is surplus but of good quality for Vietnam.
The landscape is breathtaking.
Visit of caves by safe boat.
Light buffet at the end of the day with happy hours.
To do absolutely, one day is enough, there is no need to do a 3 day cruise with cabin.
,
1人が参考になったと回答
事業者からの返答
Dear Jeantrav,
We are very happy to know that you had a great memories with us in Ha Long Bay. Thank you so much for your lovely feedback about our service. We really hope to host and see you again in Ha Noi.
Enjoy your time in Vietnam.
Thanks
Best regards
Linh - Local Tours Consultant.