Facilities, food, and tour guide/booking company really exceeded our expectations! I would caution this is a party cruise, which isn’t totally obvious from the write up, and skews a bit younger, especially among non-Vietnamese tourists. Thanks to Bobby D for a great trip!
事業者からの返答
Thank you very much. We are really happy when you enjoyed the trip very much.
Best regards
Luan
2
21FOjohn
November 3, 2019 · via Tripadvisor
Silver sea cruise
Boat was great, crew couldn’t do enough for you, big clean comfortable cabin and the food was fantastic. The bungalow is actually a small beach resort at the base of cliffs and not to be missed
1人が参考になったと回答
事業者からの返答
Dear 21FOjohn,
Thank you very much for taking the time to write review our tour. I am thrilled and most appreciative of your charming evaluation based on your experience and I can only say what a pleasure it was to can help you had a great time . We really hope to see you again. We always try to do our best and do it better than in future .
We wish you all the best and look forward to being of service to you in very near future.
Thanks
Best regards,
Linh - Local Tours Consultant
L
Leo C
October 21, 2019 · via Viator
Cruising to a peaceful resort
Long drive from Hanoi. Guide was wonderfully entertaining and informative. Cruise crew were so friendly. Caves stunning. Resort peaceful ( music a little disturbing of the peace!)
事業者からの返答
Dear Leo C,
Thank you so much for your wonderful review about our service. What a great pleasure to learn that we were able to give you a memorable and enjoyable experience! Everyday, try our best to improve better and better. We do hope to welcome you again.. Thanks
best regards
Linh - Local Tours consultant
R
Rajiv_mandalia
September 6, 2019 · via Tripadvisor
Great tour of ha long bay and bungalow stay
Really had a great time, everything was taken care of, really friendly guides, great service
We booked a bike tour on the day we were due to arrive on the bungalow on a private island but decided it looked so beautiful we didn’t want to go anywhere else
Would recommend
1人が参考になったと回答
事業者からの返答
Dear Rajiv_mandalia,
Thanks so much for your great review about our service. we really hope to host you again at Ha Noi.
Thanks
Best regards
Linh - Local Tours Consultant
S
Sarah_S
August 17, 2019 · via Viator
Not as advertised - crowded, impersonal, not relaxing.
Throughout the three day trip, I frequently felt like cattle or cargo being shipped around from place to place. The overall experience felt really impersonal. And I suspect this is because many different companies are shuttling thousands and thousands of people through a small number of viable places to visit/swim/sleep. But I still expected a little more for what I paid.
I thought I had purchased a ticket for one of the nicer boats since that's what is depicted in the online advert. But was told that I would be on a "standard" boat as we were departing Hanoi. And the "standard" boats look a little worn, appliances are very dated, crowded and they only allow the A/C on at night. So it was hot and stuffy almost all the time.
The staff tries really hard but I just couldn't understand what they were saying so we were clueless about the itinerary almost the entire time. We just had no idea what was going on and where we were headed and the staff didn't tell us until we got somewhere and had to quickly pack up and go.
Each place we visited and "activity" and it always felt rushed. We did not have the opportunity to skip any of the activities because we kept getting moved around from boat to boat to boat.
The bungalows on Cat Ong Island were nicer and the beach was very pretty but it took so much time to just get there (a boat and then a bus and then another boat) that it wasn't even worth going. We had less than 15 hours there all told. The staff at the resort in Cat Ong tried to overcharge several people for drinks and then was viably upset when we refused to pay for drinks we didn't drink.
If you are planning to come to Halong Bay, I do not recommend going with one of these organized tours. It's way overpriced for the rushed, impersonal experience that you get.
事業者からの返答
Dear Sarah Smith
First thanks for your review about our trip
Secondly, I would like to explain your feed back as follows:
1-When you send the tour request online, we also told you the option you booked " Standard Cruise - Seaview Bungalow" and you have only 1 person so we also inform you know about extra charger for single supplement about single room on boat and single room bugalow and also inform you about the prices for extra charge . We said if you are okay, we will accept and arrange the tour for you.. In fact, we already offer you good price for extra charge for single supplement for 2 nights ( on boat and bugalow as well)
And you are okay with the price we inform you that why we accept and arrange the tour for you
It means that we are very clearly everything for customers know
2- You know almost boat staff are not speak well English because they did not go to school for styding. They work very hard everyday . That why we have tour guide take care the customers from the beginning of the trip until the end the trip. On The boat, when you ask them soemthing, if they can not speak and you don't understant , you should ask the tour guide again because the tour guide who take care you for the trip and also inform you itinenary and information and place you wii go and will stay.
3-You know durring 3 days 2 nights, we arrange the single room on boat and bugalow as well for you as you oder before . And our boat is rebuilt again so look it is not old as you said.
4-About Cat Ong Island
That's located in Cat Ba Island so it is very far Halong Bay ( it is not inland ) so it sometime difficult to move from this place to other place, you know
That why it might take a longer time than normal
Infact, Cat Ong Island is very beautiful island and the view and the beach very lovely
Almost pur customers like this island very much when they stayed there
In short of, again , we would like say thank you very much for your booking with us . This is only your misunderstanding about our cruise or staff as well
Hopefully, you will sympath for us and hope will host you next time .all the best come to you
Best Regard
Kevin
E
eonadragoneye
August 9, 2019 · via Tripadvisor
Dream cruise
Special mention to the surprise cave and cat bah bay. The boat was very nice and comfortable. We had great cuisine and karaoke
事業者からの返答
Dear eonadr,
Thank you very much for choosing our service or your trip at Ha Long Bay and taking the time to review great review for us. We really hope to host you again
Thanks
Linh - Local Tours consultants
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