The whole thing is a total disaster. First of all, I told the people at check-in that I have a peanut allergy, they confirmed they noted it and at lunch I found WHOLE PEANUTS in my meal while eating. Needless to say this ruined the whole trip afterwards for me, the situation was very bad.
The "catamaran" is just a speedboat - they present it as an alternative that offers a smooth ride but it's a misleading marketing. Almost everyone on the boat was vomiting during the whole trip. The crew was trying to impress everyone with their skills to stay up during the waves and dance, rather than think about all the struggling people. They could have put the shields down during the heavy rain so that less wind and rain get inside the speedboat but they simply didn't care at all.
There were no pills for sea sickness on board but they DID have a lot of plastic bags prepared for people to vomit. We were rushing through every stop so we didn't get to see much or experience the beautiful sights anyways.
I could point out so many things but I'd rather just advise anyone reading this to find another company instead.
事業者からの返答
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the distress caused, especially regarding the peanuts found in your meal.
Regarding your peanut allergy, we understand how serious this matter is. You had informed our check-in team about your allergy, and we regret that peanuts were nevertheless present in your meal. We will urgently review this incident with our kitchen and tour team to understand what happened and reinforce our procedures for handling food allergies. We fully understand that this is a serious safety concern and that extra care must be taken in such situations.
Regarding the boat, we would like to clarify that the type of boat may occasionally be adjusted according to the conditions and operational requirements on the day of the tour. Whenever there is a change, our team will inform guests in advance as clearly as possible. We are sorry if the boat experience did not match your expectations based on the description of the tour.
As for the wind, rain, and waves, unfortunately, weather conditions are beyond our control. However, before every departure, the sea and weather conditions are carefully assessed with consideration given to safety by the relevant maritime authorities, park officials, and our experienced boat captain. If conditions are considered unsafe, appropriate decisions will be made regarding the operation of the trip. We also understand your concerns regarding the comfort of passengers during rough weather and will remind our crew to pay closer attention to passengers who may be struggling.
Regarding seasickness medication, this is not included in our tour package and is something guests who are prone to motion sickness are advised to prepare themselves before departure. For guests who already know that they may experience seasickness, bringing appropriate medication in advance can help make the journey more comfortable. The plastic bags provided on board are simply a precautionary measure for passengers who may become unwell during the journey.
We are also sorry to hear that you felt the stops were too rushed and that you were unable to fully enjoy the scenery and activities. We will take this feedback back to our team and review how we can better balance the schedule while maintaining the safety and overall operation of the tour.
Once again, we sincerely apologize for the aspects of the trip that caused you disappointment. We genuinely appreciate your honest feedback and will use it to review our procedures, improve communication, and provide a better experience for our future guests. Thank you for bringing these concerns to our attention.
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YossiElazar
December 18, 2025 · via Tripadvisor
DON'T EAT THE LUNCH BUFFET!!!!!
The crew was very kind and helpfull. The stops are nice. In the stop of Ko Phi Phi They take you to a place with buffet for lunch which is included ***DON'T EAT THERE!!!*** We all got Listeria and it ruined all our vacation. Go and eat Burger king instead. It's not the crew's fault, but the company shouldn't work with those restaurants. Unless that incident that really ruined our whole trip they would have get 5 points.
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Trek23545492322
October 7, 2025 · via Tripadvisor
Excellent! 👌👍
The catamaran crew was amazing – professional, full of positive energy, fluent in English (and even Chinese), and absolutely great with kids!
The day was perfectly organized with diverse and exciting stops – a bit of everything: views, swimming, food, and fun.
We had a wonderful time and highly recommend it!
צוות הקטמרן מדהים - מקצועי, מלא שמחת חיים, דובר אנגלית מצוינת (ואפילו סינית), ואלוף עם ילדים!
היום תוכנן היטב עם תחנות מגוונות ומעניינות, יש בו מהכול - נופים, שחייה, אוכל, והנאה.
מאוד נהנינו, ממליצים בחום!
S
seanpE7428NN
September 25, 2025 · via Tripadvisor
Amazing!
This was an absolutely incredible experience. The islands themselves were stunning! Scuba diving and seeing the different beautiful spots were just amazing. Staff were also great! Thank you for a wonderful experience
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YennyV50
July 29, 2025 · via Tripadvisor
Beautiful Views, but Disappointing Experience
⭐️⭐️⭐️☆☆ 3/5 – Beautiful Views, but Disappointing Experience
The landscapes, crystal-clear waters, and white sands around Phi Phi Island are truly breathtaking — the natural beauty is undeniable. However, the overall tour experience left us disappointed.
We specifically booked a catamaran to avoid the bumpiness of a speedboat, paying more for a smoother ride. Unfortunately, we ended up on what they called a "speed catamaran," which felt exactly like a regular speedboat. When we asked, the crew confirmed they’re essentially the same — so why charge extra?
Tip: If you're prone to motion sickness, definitely take Gravol. The ride was very rough, and someone behind me ended up vomiting.
Once we arrived at Phi Phi Island, we were surprised to find we only had time to eat and visit the restroom — no time to enjoy the beach or walk around. After all the travel and discomfort, it felt like a missed opportunity.
At Monkey Island, we saw a few monkeys from the boat but didn’t actually get to go ashore. Then came Maya Bay, which was the one real highlight — it’s stunning, peaceful, and well protected. Even without swimming allowed, it’s worth the visit for the views and photos.
Snorkeling was a pleasant surprise — thanks to a helpful guide, we got to see baby sharks and some beautiful fish. That part I’m truly grateful for.
Our final stop was at another island with gorgeous sand, but it was sadly full of trash. The public toilets were expensive and very dirty, and we could actually see waste flowing into the sea — a heartbreaking sight in such a naturally beautiful place.
In short, the area is incredible, but the tour needs better organization and environmental management. These islands deserve more care, both for the locals and for the tourists who travel far to see them.
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Voyager10341317163
July 8, 2025 · via Tripadvisor
Stunning views, good food and great company at Phi Phi Islands and Maya Bay
This was a great experience, from the driver picking us up at our hotel, to the drop off where we registered, got our bands and had a quick breakfast to the bumpy boat ride to the Phi Phi islands and lunch. We took so many photos of the views, snorkelled, swam and walked on the stunning beaches while knowing exactly what time we had to be where. We even danced with some fellow passengers on the boat.
The boat crew was very friendly, professional and helpful throughout the entire excursion. They were always keen to take a nice photo and never hesitated to give a friendly smile. Ultimately, I would recommend them to anyone who wants to go on an adventure in Thailand.
