I would think very hard before booking a trip using this app. Unfortunately I could not make to the booked trip due to severe weather conditions. It was raining heavily in the area since the night before the departure, and continued through the morning. The operator refused to knowledge the situation and went on with it - I absolutely understand its position, considering it is the low season now and they may be struggling for customers.
Videos about the morning unsafe weather conditions made no difference to Viator - a booking agency that is clearly invested on keeping their relationship with careless business partners in disregard to safety of their costumers.
App deleted, emails blocked.
事業者からの返答
Thank you for sharing your feedback. We are sorry to hear that heavy rain made you uncomfortable with traveling, but we would like to reassure you that passenger safety is always our absolute highest priority.
Our tour departures are strictly regulated by local maritime authorities and official coast guard clearances. While heavy rain can affect visibility and personal comfort, it does not automatically mean that ocean currents or wave conditions are unsafe for navigation. On the morning of your scheduled tour, official harbor clearances confirmed that sea conditions were completely safe for our vessel to operate. Because our trip proceeded safely as scheduled with all other passengers, standard cancellation policies applied. We appreciate your understanding of our safety protocols.
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Chiaralovespink
July 9, 2026 · via Tripadvisor
Lovely day!
Had a great time visiting the Kong island, and got to kayak, swim, hike to the top, and had a wonderful lunch! Would recommend.
C
Cristina_P
April 9, 2026 · via Viator
Great and complete adventure
Not enough time to enjoy the beach. you have to choose between the beach, kayak activities or visiting the viewpoint.
Overall it is a very complete adventure. The guide was not informed that we paid for the kayak moment, so we did lost some minutes between confirmation calls - maybe you should check this at the pier, before departure.
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Marina_S
March 12, 2026 · via Viator
Best island hopping tour
Everything was well organised and went smoothly. The staff are so kind and friendly. Of course the islands were beautiful more than we expected.
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Faith_J
March 1, 2026 · via Viator
Exceptional
Enjoyed Hong island. Beautiful clear water. Plenty of room to sit. Amenities good. We had a lovely lunch. I did the kayaking. Was very good. Koh Lah ading was great. Snorjelled about a saw an abundance of fish a urchings. Make sure you wear sea shoes. I was not keen on yhe seconx iskand. I would have preferred to just do yhe two beautiful islands instead. Fantastic trip. Staff were great we were well looked after.
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Paul R
February 9, 2026 · via Tripadvisor
A great day out! Fay made the day!
The pick up transfer to the pier was way too early as it was a 15 minute drive and only 2 other people to collect and we sat around for over an hour
That said, we had a jolly old time and enjoyed the trip very much
Fay made the day! She was charming , polite, funny, and very caring of everyone x
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kromm13
January 27, 2026 · via Tripadvisor
Nice getaway
Nice boat and friendly crew. We went for kayaking and snorkeling. Kayaking was cancelled due to wind. The snorkeling locations were moderate partly because of large crowds at all locations.
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Angela F
January 10, 2026 · via Tripadvisor
Hong Island day trip
Extremely professional service. Taya our guide truly embodied Thai hospitality. Her communication was clear and she looked after our group with the utmost care and consideratiom. From pickup to drop off the service was seamless. Lunch provided was adequate and there was plenty of water during the day. The boys on the Sea Eagle 2 speedboat were helpful and ensured everyone got on and off the boat safely. I would book this trip again without hesitation and strongly recommend the Sea Eagle group
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Yenari_C
December 27, 2025 · via Viator
Pick up from hotel and...
Pick up from hotel and drop off was very smooth. Huge operation and well organized. Speed boat was about 15 minutes each way not bumpy. Food was simple and kids friendly ( not spicy) staff spoke English well.
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Explorer540829
December 19, 2025 · via Tripadvisor
Beautiful!
It was more than we expected! The beaches were incredible and our guides were very organized and clear. Be aware that you need to be pretty agile to do big steps off the boat, floating piers that undulate under your feet, and some difficult hikes (optional). The trip was amazing!!
