The crew on the boat was very nice and the tour was well organized. At the first snorkelling stop, I got stung by a jellyfish, but the crew had first aid! I was ok within the hour and could continue snorkelling at other locations. The food was excellent.
Q and his friend were very sweet. They accompanied us for kayaking and took fun videos of us.
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saragT1642EI
May 1, 2025 · via Tripadvisor
Disappointing and dishonest experience – avoid Trip Store Krabi - Hong Island in Longtail Boat
I specifically booked a tour with a longtail boat to enjoy a more authentic and peaceful experience. However, at the very last minute, we were told the longtail boat was “broken” and that we had no choice but to go by speedboat instead.
This seems to be a common trick used by smaller agencies in Krabi – they pretend the boat is broken just to switch to a speedboat and cram in more people for higher profit. The whole experience felt rushed, crowded, and completely different from what we had chosen and paid for.
At the end of the trip, I raised a complaint and requested a partial refund due to the change and overall disappointment, but the staff refused to take any responsibility or offer compensation.
I would not recommend booking with Trip Store Krabi – they are not transparent, and you may not get what you paid for.
事業者からの返答
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We would like to clarify that the change from a longtail boat to a speedboat was due to an unforeseen mechanical issue that made the original vessel unavailable on the day of your trip. In order to avoid cancelling the tour entirely, we offered a free upgrade to a speedboat — which is faster, safer, and more expensive to operate — so that all guests could still enjoy the day as planned.
We understand that the traditional longtail boat was part of the experience you were looking forward to, and we sincerely apologize for not being able to inform you earlier. However, we made this decision in good faith to ensure the tour could proceed smoothly without disruption.
As this was an upgrade provided at no additional cost — and not a service downgrade — we are unfortunately unable to offer refunds in such cases. Our policy does not support compensation for free upgrades made in the interest of maintaining the tour’s schedule and quality.
That said, we appreciate your recognition of the team’s effort, and we are always striving to improve our communication and service.
E
EMMA_C
March 27, 2025 · via Viator
Average tour but kayaking must do
It was good enough, but if not for the kayaking I probably wouldn’t recommend. Amazing views but tight schedule.
The guide that led the kayaking however, went the extra mile. He was so sweet and knowledgeable and really tried to make sure everyone had the best experience.
R
Robert F
March 12, 2025 · via Tripadvisor
Wonderful excursion with great guides
Highly enjoyable trip. Beautiful scenery. Sufficient time given for all the stops. Lunch was simple but nice. The guided sea kayaking was a great experience. We were upgraded to a speedboat which was in superb condition and added to the enjoyment of the day. Guides were well organised, knowledgeable and super friendly.
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Steve_L
November 18, 2024 · via Viator
Hong island
An amazing experience beautiful scenery , lunch okay , we added the kayaking which was very good although arms packing next day . The 800 step climb to the 360° summit was well worth the hike
事業者からの返答
Thank you for sharing your experience! We're glad you enjoyed the beautiful scenery and the kayaking, even though it gave your arms a workout. It's great to hear that the 800-step hike to the 360° summit was worth it, offering such incredible views. We appreciate your feedback and hope you have many more memorable adventures ahead! 🌅🚣♂️
H
hippodiver
April 27, 2024 · via Tripadvisor
Excellent tour! Kayaking to Hong Lagoon is a must!!!
Good snorkelling with nice hard corals and fish life. We got stung by jellyfish so wearing long sleeve rash guard and long pants is recommended.
Beautiful Hong Island with its lagoon, beach and viewpoint.
Lunch box was ok and as expected on this type of day tour.
Kayaking from the beach to the lagoon was the best part of the tour.
Great services from Sila and the boat crew who looked after us very well.
事業者からの返答
Dear hippodiver
Thank you for taking the time to write a review! We're thrilled you enjoyed the snorkeling, Hong Island, and kayaking. We appreciate the heads-up about the jellyfish - long sleeves and pants are a great tip! We're glad Sila and the crew provided excellent service.
J
Jean Pierre R
February 20, 2020 · via Tripadvisor
Paradise
Beautiful, white sandy beach, fish swimming between your legs...
Fast boat to get to the surrounding islands, plan mask and snorkel, beautiful fish to observe
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Sten G
January 23, 2020 · via Tripadvisor
Hong Island
Real experience with fantastic guide who was both interested and attentive. Especially the kayaking tour was fantastic with sailing to the lagoon where we were only ourselves!
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_tienneb299
November 25, 2019 · via Tripadvisor
Caution
Simply this advice to advise you to take information in advance because many islands have had their access denied for obvious issues of protection of nature and flora etc... it has been active for a year and already it is bearing fruit for some where blacktip sharks have returned.
2人が参考になったと回答
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Katie D
November 7, 2019 · via Tripadvisor
Awesome day
Good tour with beautiful stops. True, it was a cloudy day the snorkeling wasn't great, but definitely still worth it. The kayaking was a fun addition.