This is simply a driver w/ a van taking you to Fontainblue - no knowledge of the sites, history, etc
事業者からの返答
Bonjour Jennifer,
Thank you for your feedback. We are sorry the experience did not meet your expectations and that you were hoping for more historical information about Fontainebleau. We understand your disappointment and will share your comments with our team. We hope to welcome you again for a more enriching experience.
Cordialement,
Alice de France Tourisme
K
kay_s
August 18, 2026
Good
The castle was eloquently built and preserved. The tour was Audio lead. Town was closed for the most part. Nice restaurant
L
Laura_C
May 30, 2026
Liked rooms better than...
Liked rooms better than the Louvre. Peaceful and pastoral. Guide spoke English, French, and Spanish. Very proficient
事業者からの返答
Dear Laura,
Thank you for taking the time to share your feedback.
We are pleased to hear that you enjoyed the peaceful and pastoral atmosphere of the experience, and that you appreciated the multilingual skills and professionalism of your guide.
It is always our goal to ensure that guests feel comfortable and well-informed throughout the visit, regardless of the language spoken.
We understand that everyone has different preferences when it comes to cultural experiences, and we appreciate your honest comparison. While the Louvre is an iconic museum, we are glad that this visit offered you a more tranquil and enjoyable alternative.
We hope to have the pleasure of welcoming you again on a future visit to Paris. You might enjoy our guided tour of the Musée d’Orsay, which combines both artistic richness and a more relaxed atmosphere, or our Champagne Sunset Cruise for a beautiful and calming experience on the Seine. If you wish to explore further afield, our excursion to the Loire Valley Castles is also a wonderful option.
Thank you again for your review and for choosing France Tourisme.
Alice de France Tourisme
C
C6923ZMyvonnem
May 28, 2026
Not worth paying for
I thought the guide could have given a bit more information as well , the description of your said we would drive through barbizon. That didn’t happen. There was no explanation. If I had caught. Train and made my own way to fountainbleu would have had same result.
事業者からの返答
Dear Guest,
Thank you for taking the time to share your feedback.
We are sorry to hear that the tour did not fully meet your expectations.
We understand your disappointment regarding the limited commentary provided by the guide and the fact that the drive through Barbizon, as mentioned in the tour description, did not take place.
Your comments are valuable to us, and we will share them with our operations team to review both the itinerary information and the level of guidance provided during the excursion.
We strive to deliver an experience that offers added value beyond independent travel, and we regret that this was not your impression.
Thank you again for bringing these points to our attention.
We appreciate your feedback as it helps us improve our services.
Kind regards,
Alice France Tourisme
J
Jennifer_M
April 1, 2026
Cancelled and saddened
It can be cancelled at the last moment.
I was given a future alternative option however I was leaving the country the next day to fly home to Australia. Hoping for a refund.
事業者からの返答
Dear Jennifer,
We are sorry to hear that your plans changed at the last moment and understand your disappointment, especially as you were unable to benefit from the alternative option offered before your departure.
As indicated in our terms and conditions, last-minute cancellations are unfortunately non-refundable. This information is shared prior to booking to ensure full transparency.
While we always do our best to offer solutions, such as rescheduling, refunds in such situations are not possible.
We truly regret that we could not accommodate your request in this instance and understand how frustrating this must be given your travel constraints.
We nevertheless hope to have the opportunity to welcome you again in the future, perhaps on one of our Seine dinner cruises or a guided excursion to Normandy, where every detail is designed to provide a smooth and memorable experience.
Kind regards,
Alice de France Tourisme
7
731emic
November 17, 2025
Not worth it
I do not recommend this tour. I decided to take this tour because the tour information says it will stop (1 hour) at Barbizon. However, the driver/guide just drove through Barbizon with a short explanation about the village and did not let us go outside the van. He said there is no time to make the stop. I complained that the information said that we stop. But the guide said back to me that they never promised that they make a stop at the village. So, we ended up only going to the castle. At the castle we were given an information device. I don't think our guide did not do much job and his main job was to drive us there and come back. On the way back from the castle he stopped by at the gas station and filled in gas. If there was no time to make a stop at Barbizon, why didn't he fill in gas while we were at the castle sightseeing. He had about two-hour downtime. I felt that the tour guide did not respect our time and money. I took another half day tour with less money but got a lot more information and enjoyed it much more.
事業者からの返答
Dear Guest,
Thank you for your feedback. I am sincerely sorry that the promised stop in Barbizon did not take place. I understand how disappointing this is, especially when the visit is mentioned in the program. This should have been respected, and the timing choices made during the tour clearly affected your experience — for that, I truly apologize.
This situation is exceptional, and we would be happy to look into it further if you contact us at info@francetourisme.fr
Warm regards,
Alice de France Tourisme
C
Chris_B
October 20, 2025
Great trip
Fountainbleu is like a slightly smaller Versailles without any of the crowds. Full van but comfortable with a helpful multilingual guide to help everyone. Didn’t know what to expect with the small town of Barbizon but I loved it. Complete opposite of Fountainbleu but equally interesting
事業者からの返答
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted that you enjoyed your visit to Fontainebleau and the charming village of Barbizon — two places that perfectly capture the elegance and artistic spirit of France. We’re also glad our guide made the experience comfortable and enjoyable for everyone.
We hope to welcome you again soon, perhaps for a Loire Valley castles tour or a Seine dinner cruise, to discover more of France’s beauty.
Warm regards,
Alice de France Tourisme
A
Annette_W
April 19, 2025
Fontainbleau & Barbizon
Our tour driver Philippe was wonderful. We enjoyed his historic and artistic point of view. If you're looking to do a shorter tour to a Chateau this is ideal.
事業者からの返答
Hello Annette,
Thank you very much for your review and your kind comments, which I will pass on to Felipe!
We are delighted that you enjoyed your visit to Fontainebleau and Barbizon.
If you are still in Paris or plan to return, I would recommend a dinner cruise on the Seine to see Paris from a different angle.
You can also try our guided tour of the Louvre, this wonderful museum is the largest museum in the world and a must see in Paris!
Thank you again for choosing us,
Have a great day.
Alice from France Tourisme
K
Katherine_B
October 19, 2024
Perfect way to see Fountainbleu
Great half day excursions to some beautiful areas. Our driver and guide was informative and passionate about French history and made the journey go super fast. It was just the right amount of time in Fountain bleu and we were back in Paris by the afternoon! Being in a small group meant we were able to move through the things that hold up a large group quickly.
1人が参考になったと回答
Parisの類似ツアーを比較
最安値: Paris Big Bus Hop On Hop Off Tour with Optional River Cruise — $45
最高評価: Louvre Museum Premium Guided Tour 6 GUESTS MAX Entry Included — 5.0 (7,136 件のレビュー)
最短: Eiffel Tower Guided Tour by Stairs with Optional Summit by Lift — 2 時間