The tour guide was late. We had a van that was too small for the passengers. I was very cramped and keep bumping into him. I could not hear our tour guide speak, he had a soft voice and he had a hard time speaking english. He was friendly and tried to answer my questions.
C
Climber14080650044
August 21, 2026
Regarding participation
The movement was smooth and it was very good. Also, the advisor was polite and helpful.
R
Robert_S
August 16, 2026
Great day at beautiful SMS.
Absolutely great experience with Vivien as our driver, taking us safely from Paris to Mont Saint-Michel. He's a great driver, safe and courteous. Highly recommended.
B
Britney_H
June 17, 2026
Had a magical day at the...
Had a magical day at the abbey. It’s a long day but absolutely worth it. Recommend including the guided tour, the tablets are super modern and show you illustrations of rooms and items through the years. Transfer out was smooth, small group van, everyone was quiet and considerate. We stopped for coffee and baked goods on half way there and half way back.
事業者からの返答
Hello Britney,
Thank you for sharing your experience with us.
We are delighted to hear that your day at Mont Saint-Michel was such a magical one and that you found the journey well worth it.
It is wonderful to know that the transportation was comfortable, the stops along the way were appreciated, and that the guided visit enhanced your discovery of this extraordinary site.
We are especially pleased that you enjoyed the modern tablets, which help bring the history of the abbey to life in a unique and engaging way.
We would love to welcome you back for another memorable excursion.
You might enjoy exploring the Loire Valley Châteaux or discovering the historic D-Day beaches of Normandy, both offering fascinating insights into France's rich heritage.
Kind regards,
Alice de France Tourisme.
M
Michael_S
June 7, 2026
Stunning location.
Beautiful. Stunning. History.
Lots and lots of stairs so not for the weak.
Definitely worth the money and effort.
事業者からの返答
Hello Michael,
What a wonderful summary of your experience!
We are delighted to hear that you enjoyed the beauty, history, and unique atmosphere of this remarkable site.
Places rich in heritage often require a bit of effort to explore fully, but we are pleased to know that you felt the experience was well worth it.
Creating memorable discoveries and helping our guests connect with France’s extraordinary history is what motivates us every day, so your feedback is greatly appreciated.
We hope to welcome you again on another adventure, perhaps to the magnificent Mont Saint-Michel or the stunning Châteaux de la Loire, both offering unforgettable views and fascinating stories.
Kind regards,
Alice de France Tourisme.
P
Paola_F
June 5, 2026
A visit that is more than recommended.
The tour and the place are beautiful; it is a long trip (4 hours each way), but it is worth it to experience it. There, you are given 4 hours to explore the abbey and the village on your own, which is worth it!
As for the tour, the van is very comfortable, the driver is friendly, but on the way there, he kept falling asleep, so one of the passengers who was closer had to talk to him the entire way to keep him awake. That is not good, and the company should have replacement drivers in case the assigned one has any issues.
事業者からの返答
Buenos dias,
Muchas gracias por compartir su experiencia.
Nos alegra saber que disfrutó de la visita y que consideró que el Mont Saint-Michel y su abadía merecen el viaje. También nos complace que haya encontrado el vehículo cómodo y que nuestro conductor haya sido amable durante la excursión.
Por otro lado, agradecemos sinceramente sus comentarios sobre el trayecto de ida. La seguridad de nuestros pasajeros es nuestra máxima prioridad, por lo que tomamos este tipo de observaciones muy en serio. Compartiremos su experiencia con los equipos correspondientes para que la situación pueda ser revisada y evaluada con la atención que merece.
Agradecemos tanto sus comentarios positivos como sus sugerencias de mejora, ya que nos ayudan a seguir ofreciendo experiencias de calidad a nuestros viajeros.
Esperamos tener el placer de recibirle nuevamente en una futura excursión, quizás para descubrir los Castillos del Loira o disfrutar de una visita a Versalles.
Atentamente,
Alice de France Tourisme.
P
patricia_m
May 30, 2026
Normandy day surprise
We were cancelled and no advance notification. With prompting, I quickly arranged to be out on another Normandy tour which was well run. Was told not enough people was a tour guide in training was scheduled. The secondary vendor blamed Viator.. either way lack of communication in a difficult environment is difficult. I managed to get the mini van to turn around and come pick us up to save the day as we book a full day tour. Sad but I felt price of fuel was the deciding factor.
We did enjoy cathedrals
事業者からの返答
Dear Patricia,
Thank you for taking the time to share your feedback.
We are truly sorry for the inconvenience you experienced due to the cancellation and the lack of advance notification.
We understand how frustrating and disappointing this must have been, especially when you had planned a full-day experience.
Clear communication and reliable organization are essential, and we regret that this was not handled in the way it should have been.
We are however glad to hear that you were able to join another Normandy tour and still enjoy parts of your day, particularly the cathedrals, which are indeed remarkable sites full of history and beauty.
Your comments regarding communication and coordination have been taken seriously and will be reviewed with our operational partners to help prevent similar situations in the future.
We also understand your frustration in such circumstances and sincerely regret the impact this had on your experience.
Should you wish to discuss your case further, you may contact us at **[info@francetourisme.fr](mailto:info@francetourisme.fr)**, and our team will be happy to assist you.
We hope that despite this disruption, you were still able to enjoy meaningful moments in Normandy, and we would be pleased to welcome you again in the future for a smoother experience, perhaps on our Mont Saint-Michel excursion or a guided tour of the Loire Valley Castles.
Alice de France Tourisme
R
Rudolf_D
May 24, 2026
Quick & Efficient
This made the trip and visit to Mont St. Michel seamless and hassle-free! No need to figure anything out on your own, except how you go about the included self-guided audio tour, where to eat for lunch, and shopping.
We went on a Saturday of a holiday weekend so it was PACKED!
事業者からの返答
Dear Rudolf,
Thank you so much for your wonderful review!
We are delighted to hear that your excursion to Mont Saint-Michel was smooth, relaxing, and hassle-free.
Our goal is precisely to allow our guests to enjoy these exceptional destinations without the stress of organizing transportation and logistics on their own.
We are also happy to know that you appreciated the freedom of exploring the Mont Saint-Michel at your own pace with the audio guide, while enjoying time for lunch and discovering the local shops. Even during very busy holiday weekends, this magical place always leaves unforgettable memories, and we are glad you were able to fully experience its unique atmosphere.
At France Tourisme, we love helping travelers discover the most beautiful sites in France in a comfortable and enjoyable way. We hope to welcome you again soon for another memorable adventure, perhaps to the Loire Valley castles, Bruges, or the Champagne region in Reims.
Warm regards,
Alice de France Tourisme
R
Robert_L
May 18, 2026
Serge, tour guide. Was...
Serge, tour guide. Was the greatest. He shared his immense knowledge with us. He was very attentive to all our needs. He was truly caring. In addition he was a great safe driver.
事業者からの返答
Hello Robert,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that Serge made such a positive impression on your experience with us.
His immense knowledge, caring attitude, and attention to every guest’s needs are exactly the qualities we value most at France Tourisme.
We will be very happy to share your kind words with him, we know he will deeply appreciate them.
Creating memorable and comfortable experiences for our travelers is something we are passionate about, and it is always rewarding to know that our guides helped make your day special. We are also very pleased that you felt safe and well taken care of throughout the journey.
We would love to welcome you again for another unforgettable experience, perhaps on our excursion to Mont Saint Michel or during a magical dinner cruise on the Seine with views of the Eiffel Tower. Our guided visit of the Louvre Museum is also a wonderful way to discover Paris from a different perspective.
Alice de France Tourisme
J
JD_B
May 11, 2026
Bucket list checked
Mont St Michel had been on my bucket list for years and it doesn't disappoint. It's a full day trip but well worth the time. Definitely a must see if you're in France!
事業者からの返答
Dear Guest,
Thank you so much for your wonderful review! We are delighted to hear that Mont Saint-Michel lived up to your expectations after being on your bucket list for so many years. It truly is one of the most remarkable places to visit in France.
We are very happy that you found the full-day trip worthwhile and appreciate your kind recommendation. We hope to welcome you again soon for another memorable experience.
Alice de France Tourisme
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