I took this tour with friends and our guide was very kind and was able to answer all our questions. The city is small, so we had time to explore it; we had a nice experience overall :)
事業者からの返答
Hola,
Muchas gracias por compartir su experiencia.
Nos alegra saber que disfrutaron del recorrido con sus amigas y que nuestro guía respondió a todas sus preguntas con amabilidad. Es un placer saber que pasaron un momento tan agradable.
Esperamos recibirlas nuevamente para descubrir otra de nuestras excursiones, como Giverny o los Castillos del Loira.
Cordialmente,
Alice de France Tourisme
G
GoPlaces01514624518
June 25, 2026 · via Tripadvisor
The best tour I have done so far.
I highly recommend the experience; the boat trip was fantastic, it was very pleasant to get a general idea of the city, its monuments, and its landscapes. The guide was excellent; he was clearly passionate and clarified any doubts we had. Fabulous excursion.
事業者からの返答
Hola,
Muchas gracias por su recomendación. Nos alegra saber que disfrutó del paseo en barco y que nuestro guía, con su pasión y conocimientos, hizo que la experiencia fuera aún más especial.
Esperamos darle la bienvenida de nuevo muy pronto para descubrir otra de nuestras excursiones, como Versalles o una visita guiada al Museo del Louvre.
Cordialmente,
Alice de France Tourisme
A
alejandrapV5399BB
June 24, 2026 · via Tripadvisor
A dreamlike experience.
It was a very enriching experience. With my friends, we had time to visit beautiful corners of the city. Additionally, it is very beautiful to see the city from the cruise on the canal, it adds a different touch to the visit. Our guide was very kind and it is evident that he is knowledgeable about the city and passionate about what he does. I hope to return on another occasion.
事業者からの返答
Estimada huésped,
Muchas gracias por su amable comentario. Nos alegra saber que disfrutó de esta experiencia con sus amigas y que descubrió una perspectiva diferente de París desde el canal.
También nos complace que haya apreciado la amabilidad y los conocimientos de su guía. Esperamos tener el placer de darle la bienvenida de nuevo en una próxima visita.
Saludos cordiales,
Alice de France Tourisme.
A
arualm2025
July 13, 2025 · via Tripadvisor
Best tour I've done to date
I booked a day trip to Bruges from Paris, and I couldn’t be happier how it all went. The professionalism of our guide, Rolando, of Dutch origin, is what I can highlight most. Its flexibility and mastery of information, since we started the car journey in Paris was already explaining curiosities and facts about the city despite the tour being only Bruges. The road in VAN was very comfortable although there was a bit of jam, we made stops and the guide perfectly adapted to the group. In destination, he provided us with a map of the city and as we walked through Bruges, he provided us with recommendations to eat with their respective brochures and cards, and we made very pleasant stops to try typical Belgian beer and see a chocolate shop. The 30-minute boat ride was a plus, the guide organized it very well and was most pleasant to get a general idea of the city and its landscapes. The group also had very nice and nice people, I went alone but I can say that I always felt accompanied by both the guide and my colleagues in the group, all lovely. We then had free time in Bruges to eat and stayed with the guide at the restaurant he recommended, the typical Belgian food was delicious and then gave us time to take a quiet walk before returning to the VAN for the return journey. I personally work in tourism and greatly value that the guide is professional, adapts to the group, is flexible and still makes everything enjoyable and “effortless”. And, without a doubt, Rolando has embroidered it. It is difficult to find such a good guide for such long tours and it far exceeded my expectations. 100/100, highly recommend it.
事業者からの返答
¡Qué alegría leer su comentario! Nos emociona saber que vivió una experiencia tan completa y especial en Brujas, y que Rolando superó sus expectativas con su profesionalismo, atención y pasión por el detalle.
Transmitiremos con mucho gusto sus palabras a él — sabemos cuánto valora compartir su conocimiento con cada viajero.
Será un placer recibirla de nuevo, quizás para descubrir los castillos del Loira o disfrutar de un crucero con cena por el Sena.
Con todo nuestro cariño,
Alice de France Tourisme
E
ELIZANGELA_G
April 27, 2025 · via Viator
Wonderful place with a...
Wonderful place with a lot of history, good food and artisanal. We sent in a small group and it was much better. The only thing I would improve it is the driver/ guide tour knowledge about the city.
He was super nice but he knows just the basic things about Bruges.
事業者からの返答
Hello Elizang,
Thank you very much for your review. We will pass your comments to the team to improve.
This tour is quite famous as it takes you to discover the medieval city known as the 'Venice of the North'.
If you are still in Paris or plan to return, I would recommend a dinner cruise on the Seine to see Paris from a different angle.
You can also try our guided tour of the Louvre, this wonderful museum is the largest museum in the world and a must see in Paris!
Thank you again for choosing us,
Have a great day.
Alice from France Tourisme
R
Robert_A
September 8, 2024 · via Viator
Fantastic experience
My husband and I were impressed with our tour guide harry. Very knowledgeable from the beginning to the end of our trip.harry was friendly and very pleasant.A definite A+ for harry. Corinne and Bobby.
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lisalu32
September 16, 2023 · via Tripadvisor
Worth going!
This was an incredible tour!. We left from Paris in front of the Louvre for a 3 1/2 hour van ride. We arrived in Bruges and our tour guide Edwardo gave us some history as we walked into town. He was very knowledgeable. We then had a canal cruise that was included. Such a beautiful way to see all the interesting buildings. We then had 3 1/2 hours of free time to eat, shop and see more . Definitely, could have had more time . We would like to go back to explore more. We then had 4 1/2 hour ride back to Paris( traffic) . We went on a Tues and the town was pretty busy. Edwardo said the weekends are packed . Edwardo was the nicest . We all had a lot of fun in the van , laughing and getting to know each other. All of us were from different countries .
I give 4 stars and not 5 because the Van is small to fit 8 people! 3 in small back, 3 in middle , and 2 up front plus driver. It was cramped . We did stop for 15 min on the way to stretch and use bathrooms. They really need to get bigger Van. If you want more room , you can book a private tour.
1人が参考になったと回答
M
MaggiVga
March 24, 2023 · via Tripadvisor
It's not a guide tour in Bruges, it's just the chauffeured transfer in Spanish
The van and the road was very good, by large and clean van, the driver speaks Spanish but is by no means a guide, you are taken only to Bruges and the time is completely free, the description says guided tour by witches but they do not give you any guided tour, they give you a map showing you the most important places on the map and that is all the work so I say it is just a Spanish speaking driver that takes you to Bruges. The boat tour is very good, only it is in English and French, not available in Spanish, it would be good if it were mentioned when the tour is being hired in Spanish. The transfer is comfortable and punctual.
事業者からの返答
hola,
Estamos encantados de que haya elegido Francia turismo para su visita a Breuges.
De hecho, nuestro guía le muestra los lugares para visitar en Bruges, pero no hace una visita guiada de la ciudad como se especifica en nuestro sitio web. Pero te muestra los lugares imprescindibles de esta hermosa ciudad. En cuanto al paseo en barco, efectivamente las lenguas practicadas son el francés y el inglés .
Esperamos verte pronto en nuestras excursiones.
Cordialmente,
F
fvmolina
January 27, 2023 · via Tripadvisor
Excellent
Excellent experience. Beautiful tour, Bruges is a small but fascinating city. Excellent also the driver/guide Jean Pierre. Highly recommended everything.
P
Patricia_W
October 27, 2022 · via Viator
Viator was quick to take our money, but did not provide what was advertised and denied any responsibility.
We were very excited to go on this tour to Bruges, but our excitement turned fairly quickly to disappointment. The "guided tour" was not as advertised. There was no tour and the "guide" was simply a van driver- and not a very good driver at that!
While our “guide” was very nice, he was young and inexperienced. In fact, this was his first time "leading" this tour. He said virtually nothing the entirety of the interminable 9 hour van ride from Paris to Bruges and return. He did not even ask the group members to introduce themselves to each other! While he did answer a few questions on the way to Bruges, he did not have (or use) a microphone so only the people sitting in the front seat next to him could hear what he said. So we endured 9 silent hours in an uncomfortable van for the opportunity to wander around Bruges for 4 3/4 hours on our own - unescorted. To top it off, we were not even provided entry to the attractions that were to be included according to the published ad. For this experience the 4 of us paid nearly $800. It would have been easy for us to arrange to do this on our own for $80 each.
To top this all off, I wrote to Viator with my complaints and asked for a partial refund. I was initially turned down out of hand. Their denial said that we could not get a refund after we didn't show up for the tour and didn't let them know ahead of time- a seemingly random response meant for another client since it had nothing to do with the issues I raised in my complaint letter.
.
So I wrote them back repeating my complaint again and providing them a very thorough and detailed explanation of how the tour we went on and paid for did not deliver what their own promotions had promised.
They wrote me back the following:
"As part of this review, we investigated all materials and pertinent information including (but not limited to) the product details on the tour page, your ticket, and any communications regarding this booking. Based on all available information, we regret to inform you that we are unable to issue a refund for this booking.
We understand that this may not be a favorable resolution; however, we feel that all avenues have been thoroughly investigated. As such, we are unable to revisit this final decision."
In summary, I would recommend against anyone ever using this company's tour packages. Not only did they fail to provide what they advertised, they took no responsibility for their failure. They do not sell their own products, but simply market local tour operators products and profit from being a middle man. This is not made clear until there is a problem and then they do not accept any wrong doing whatsoever. What a ripoff. Please beware when booking with this giant worldwide travel marketing conglomerate.
