The tour was perfect, it exceeded our expectations, Roland was an excellent guide, he spoke several languages, his Spanish was perfect, he was very attentive to all the passengers.
Bruges is a magical place, it was like traveling through history..
The canal tour, despite the drizzle, was very nice.
Thank you very much for your service, more than recommended.
D
Discover15390999197
September 13, 2026
The best part was the city and the guide
I loved the whole tour, and the guide Jaime was very kind and funny, we couldn't have had a better guide than him 🤍
2
27jurgenb
August 21, 2026
Great experience
Great experience with our guide Vivian.
As our guide mentioned the weather was unpredictable.
100% would recommend!
M
M724EEmarys
August 19, 2026
Great time
Sebastian was a great guide. We had a wonderful time. Bruges is beautiful. My only suggestion would be to have a clearer meeting place. The bldgs began to look the same after awhile. But that’s our fault for not taking a picture beforehand.
Thank you again.
G
GAYANE_K
August 12, 2026
My husband and I had a...
My husband and I had a great experience. The tour guide, Andres, was knowable and attentive to all of our questions and our needs - considering it was a warm day in August.
事業者からの返答
Bonjour,
Thank you so much for your lovely feedback! We are delighted that you and your husband had a great experience and that Andres made your visit so enjoyable. His attentiveness and knowledge, especially on a warm August day, are wonderful to hear about. We will be happy to share your kind words with him!
We hope to welcome you again for a guided Louvre visit or a sunset Champagne cruise.
Cordialement,
France Tourisme
M
marklL4665HG
August 12, 2026
Nice job Roland and France Tourisme!!
Roland was great! Remarkable on his knowledge of history and art. A fun filled day with great communication and care.
事業者からの返答
Bonjour,
Thank you for your kind feedback! We are delighted to hear that Roland made your day enjoyable with his impressive knowledge of history and art, as well as his great communication and care. We appreciate your feedback and hope to welcome you again for a guided Louvre visit or a sunset Champagne cruise.
Cordialement,
France Tourisme
B
Barbara_G
August 10, 2026
Clerical Error prevented us from taking this trip
We showed up at the meeting place on Jluy 31 @ 7am with our confirmation and several emails from the company counting down to our trip date.However when the guide showed up to collect all passengers, our names were not on his list. Checking in with the office we were told that our names were on the list for August 1.
The company was apologetic and we received a complete refund in a couple of days.
事業者からの返答
Bonjour Barbara,
We are truly sorry for the confusion surrounding your booking and for the disappointment this caused on the morning of your excursion. We completely understand how frustrating it must have been to arrive at 7:00 AM on July 31 with your confirmation and several reminders, only to discover that your booking appeared on the list for August 1.
We sincerely regret that this booking discrepancy prevented you from enjoying the excursion as planned. Although we are relieved that our team was able to process a full refund promptly, we understand that a refund cannot make up for the time and plans you lost that day.
We appreciate your understanding and your recognition of our team’s apology and the refund. Situations like this are exceptional, but we take them seriously and continue working to ensure that our booking information is handled as accurately as possible.
We hope to have the opportunity to welcome you again and provide the smooth and memorable experience you originally expected. On a future visit to Paris, we would be delighted to introduce you to the Louvre with a guided tour or offer you a relaxing sunset Champagne cruise along the Seine.
Cordialement,
Alice de France Tourisme
J
Julia_R
August 9, 2026
I liked Bruges more than Paris!
The ride from Paris to Bruges alone is worth it. Cheaper, faster and more comfortable than public transportation. My only regret is not Having more time in Bruges! The city is a dream. Take a pillow to sleep in the car.
Our guide was a little hard to hear for the back row in the car, and his thick accent made it hard to understand everything he said. But that being said he was very nice and knowledgeable- he shared some great shops and restaurants.
事業者からの返答
Bonjour,
Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed the comfortable journey from Paris to Bruges and that you found the excursion convenient and good value. It is wonderful to know that you fell in love with Bruges and wished you could have stayed even longer!
We are also pleased that you appreciated our guide’s kindness, knowledge, and recommendations for local shops and restaurants. We are sorry, however, that some of his commentary was difficult to hear from the back of the vehicle and that his accent made certain information harder to understand. We appreciate you pointing this out, as ensuring that everyone can comfortably follow the guide is very important to us.
At France Tourisme, we are passionate about making every excursion both enjoyable and enriching. For another memorable experience, we would be delighted to take you to Mont Saint-Michel or invite you to discover the magnificent Loire Valley castles.
Cordialement,
Alice de France Tourisme
T
tiffanyaK9951BN
August 7, 2026
Saved travel cost and got to enjoy a beautiful city.
Saved on travel cost and got to enjoy a beautiful city.
事業者からの返答
Bonjour Tiffanya,
Thank you for your kind feedback! We are delighted to hear that our tour helped you save on travel costs while giving you the opportunity to enjoy a beautiful city. It is wonderful to know that you found the experience both convenient and enjoyable.
At France Tourisme, we love making it easier for travelers to discover exceptional destinations while creating memorable moments along the way. We would be delighted to welcome you again for another adventure, perhaps to the magnificent Mont Saint-Michel or on a scenic excursion through the Loire Valley castles.
Cordialement,
Alice de France Tourisme
G
Getaway09903281033
August 7, 2026
A great experience!!
It was perfect the visit, just maybe I can suggest expend more time in brujas.
事業者からの返答
Bonjour,
Thank you very much for your lovely feedback! We are delighted to hear that you found the visit perfect and enjoyed your experience with us. Your suggestion about spending more time in Bruges is also greatly appreciated.
Bruges is such a charming destination, with its picturesque canals, medieval streets, and beautiful atmosphere, that we completely understand the wish to have even more time to explore it. Your feedback is valuable and helps us continue improving our excursions.
At France Tourisme, we love sharing beautiful places and creating memorable experiences for our travelers. For your next adventure, why not discover the magnificent Mont Saint-Michel or enjoy a Champagne tasting in the Reims region?
Cordialement,
Alice de France Tourisme
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