Very beautiful castles, very good guide and driver (Timéo), small groups, perfect visiting times, and great weather. In short, a very nice excursion, worry-free and nothing to organize on your own.
事業者からの返答
Bonjour,
Merci beaucoup pour ce superbe commentaire ! Nous sommes ravis d'apprendre que vous avez pleinement apprécié cette excursion, aussi bien la découverte des châteaux que l'organisation de la journée. C'est un plaisir de savoir que le format en petit groupe, le temps consacré aux visites et la météo ont contribué à rendre cette expérience aussi agréable.
Nous ne manquerons pas de transmettre vos compliments à Timéo, qui sera certainement très heureux de lire que son accompagnement et sa conduite ont participé à la réussite de votre journée.
Chez France Tourisme, nous avons à cœur d'offrir des excursions conviviales, bien organisées et sans contrainte, afin que nos voyageurs puissent simplement profiter de chaque instant. Nous espérons avoir le plaisir de vous accueillir de nouveau pour découvrir le Mont-Saint-Michel ou partir à la découverte de la Champagne et de ses prestigieuses maisons.
Cordialement,
Alice de France Tourisme
J
J7069BZ_
June 7, 2026 · via Tripadvisor
Unbalanced schedule.
The excursion is certainly very interesting but also tiring and even difficult to tolerate if it is hot, especially since you are stuck in a minibus with eight seats... The castles you visit (Chenonceau, Cheverny, and Chambord) are among the most prestigious and well-maintained – at least for the most part – in the Loire. Unfortunately, the schedule is too unbalanced: Three full hours at the Château de Chenonceau compared to 45 minutes at Cheverny and barely one hour at Chambord. The driver-guide (Frédéric) was quite nice.
事業者からの返答
Bonjour,
Merci d’avoir pris le temps de partager votre retour d’expérience.
Nous sommes heureux d’apprendre que vous avez trouvé cette excursion intéressante et que vous avez apprécié la découverte de trois des plus beaux châteaux de la Loire.
Nous ne manquerons pas non plus de transmettre vos compliments à Frédéric, qui sera ravi de les recevoir.
Nous regrettons cependant que le rythme de la journée et les conditions de transport n’aient pas pleinement répondu à vos attentes.
Cette excursion permet de découvrir plusieurs sites majeurs en une seule journée depuis Paris, ce qui implique effectivement un programme soutenu et des temps de visite différents selon les châteaux.
Le temps consacré à chaque étape est défini à l’avance afin d’offrir un équilibre entre les visites, les trajets et les contraintes d’ouverture des sites.
Nous prenons néanmoins bonne note de vos remarques concernant la répartition du temps de visite et le confort lors des journées les plus chaudes.
Les retours de nos voyageurs sont précieux pour nous permettre d’évaluer et d’améliorer continuellement nos prestations.
Nous espérons avoir l’occasion de vous accueillir à nouveau pour une expérience plus adaptée à vos attentes, par exemple lors d’une excursion au Mont-Saint-Michel ou d’une visite de Versailles, qui permettent une découverte plus approfondie d’un site unique.
Bien cordialement,
Alice de France Tourisme.
3
391guylainel
June 3, 2026 · via Tripadvisor
Superb day despite the little sunshine
Beautiful visit, very interesting, and we had a great guide, Roland.
He is very kind, knowledgeable about his subjects, and it is easy for us to listen to him with interest.
I recommend this excursion
Thank you
事業者からの返答
Bonjour,
Merci beaucoup pour votre chaleureux commentaire.
Nous sommes ravis d'apprendre que vous avez apprécié cette visite et que Roland a contribué à en faire une expérience aussi enrichissante.
Nous ne manquerons pas de lui transmettre vos compliments, qui lui feront très plaisir.
Chez France Tourisme, nous avons à cœur de partager notre passion pour l’histoire, la culture et le patrimoine avec des guides passionnés et attentifs à chaque voyageur.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement, peut-être lors d’une excursion au Mont-Saint-Michel ou d’une découverte des Châteaux de la Loire.
Bien cordialement,
Alice de France Tourisme
N
Nancy_H
June 2, 2026 · via Viator
Castle Experience
Challenging start to our tour. The van had a defect in the front bumper that our guide was unaware of and when we stopped for our break the bumper got stuck on curb and partially fell off. The guide tried to fix it but couldn’t so his travel office dispatched a mechanic who was able to remove it bur this all put us behind almost 2 hours. Our group opted to continue the tour and eliminate the stop at the 2nd castle. We still had 90 minutes at the first and third castles and thoroughly enjoyed both. Our guide, Gabriel was amazing! He handled the stressful situation with the van calmly and ensured we still enjoyed our tour. The tour company rebated the cost of entry in the 2nd castle although most of the participants feel a larger amount of the cost should be rebated due to the loss of time waiting for the van to be fixed.
事業者からの返答
Thank you for your detailed feedback. We’re very sorry for the incident with the vehicle and the resulting delay, as well as the reduced itinerary. This is not the experience we aim to provide. We’re glad to hear that Gabriel managed the situation calmly and that you still enjoyed the castles visited. Your comments regarding compensation and time lost have been noted and will be reviewed by our team.
C
Choukie2003
April 30, 2026 · via Tripadvisor
A different world
Lots of interesting information about castles and even Paris
事業者からの返答
Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis que vous ayez apprécié les nombreuses informations sur les châteaux ainsi que sur Paris. Nous espérons que cette expérience vous laissera de beaux souvenirs.
Bien cordialement,
Alice de France Tourisme
B
Bernard_M
April 17, 2026 · via Viator
Professional
Gabriel, our guide, was really great...affable, friendly, kind.. was interested in everyone and this in 3 languages..French, Spanish and English...
To recommend with him
事業者からの返答
Dear Guest,
Thank you so much for your wonderful review! We are delighted to hear that you had such a great experience with Gabriel and appreciated his kindness, attentiveness, and ability to connect with everyone in multiple languages.
At France Tourisme, we are passionate about creating warm and memorable moments, and your recommendation means a lot to us.
We would be thrilled to welcome you again for another experience, perhaps a Seine dinner cruise with Eiffel Tower views or a guided visit of the Louvre.
Warm regards,
Alice de France Tourisme
D
Dana_R
February 13, 2026 · via Viator
Worth Every Euro
I need to give credit to Viator for professionalism in doing the right thing by not canceling our tour. We were the only participants. I doubt they made money off of us.
The tour itself was lovely and our guide Sergei was extremely well educated on the subject. He took care of us, and I felt extremely safe and well looked after. Do not hesitate to book this tour.
事業者からの返答
Thank you so much for your wonderful feedback!
We are truly touched by your kind words and especially by your recognition of the professionalism shown in maintaining your tour despite the small group. Creating meaningful experiences, no matter the group size, is something we deeply care about, so your appreciation means a great deal to us.
We are also delighted to hear that you enjoyed the tour itself and that Sergei made such a positive impression. Knowing that you felt comfortable, secure, and enriched by the experience is exactly what we hope every traveler takes away with them.
If you return to Paris, we would be thrilled to welcome you again!
Thank you again for your trust and your recommendation. It was a pleasure having you with us, and we hope to see you back in France very soon for another memorable adventure.
J
JoseSalvadorJ_C
August 26, 2025 · via Viator
That's a lot of castles for...
There are many castles for so little time I have no more to say, I have no more to say, I have no more to say, they are many characters to express an opinion
事業者からの返答
Estimado Jose,
Lamentamos que la visita al Valle del Loira le haya parecido demasiado rápida. Nuestro objetivo es ofrecer en un solo día una visión general de varios castillos emblemáticos, pero entendemos que pueda resultar intenso.
Ojalá tengamos el placer de recibirle en otra ocasión, quizá en una experiencia más relajada como nuestra excursión a Giverny o un crucero con cena por el Sena.
Atentamente,
Alice de France Tourisme
K
Kyle_R
August 23, 2025 · via Viator
It’s a long day but very...
It’s a long day but very much worth it! All three castles are special in their own way, Chambord is insane.
事業者からの返答
discovering the Loire Valley and its three magnificent castles. Each has its own character, and we couldn’t agree more—Chambord is truly breathtaking!
At France Tourisme, we love creating. For your next adventure, you might enjoy our day trip to Mont Saint Michel, a jewel rising from the sea, or perhaps a magical evening at the Moulin Rouge with champagne.
We look forward to welcoming you again soon!
Warm regards,
Alice de France Tourisme
H
Hojoong_L
May 4, 2025 · via Viator
Good weather, good guide...
Good weather, good guide and fair time schedule. If you dont want to drive but want to visit castles, this is a good option for one day.
事業者からの返答
Hi Hojoon,
Thank you very much for your review and your kind comments.
We're delighted that you enjoyed your visit to the Loire castles. This tour is quite famous for immersing you in French history just a few hours from Paris.
If you're still in Paris or planning to return, I recommend a guided tour of the Louvre, the world's largest museum and a must see in Paris!
You can also try our guided cruise on the Seine to see Paris from a different perspective!
Thank you again for your trust,
Have a nice day!
Alice from France Tourisme
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