Unforgettable dubai experience thanks to fariha. Recently booked several tours in dubai through fariha was a wonderful experience. It was very well managed and overall an exceptional experience. Highly recommended.
事業者からの返答
Dear Valuable Guest,
Thank you for taking the time to share your experience with us. We are truly delighted to know that both our company and services of our colleague have exceeded your expectations. Your kind words of encouragement mean a lot to us.
We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Warm regards,
Team Rayna
K
kaameshs2024
June 19, 2026 · via Tripadvisor
A joyful ride
A wonder experience and a new enjoyment
事業者からの返答
Dear Valued Guest ,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
R
rahultK1627QJ
May 14, 2026 · via Tripadvisor
Till now I didn't get my refund
Worst experience i got from them i booked a
trip and in the end got message the trip got
cancelled and it's been more than a month
they have not given the refund. Everytime they
say its still in process. Worst management
1人が参考になったと回答
事業者からの返答
Dear Valued Guest,
Thank you for reaching out to us. We are truly regretted to hear that your experience did not meet expectations. To help us resolve the issue promptly, we kindly request you to share your Booking Reference Number or Bill Number by emailing us at feedback@raynatours.com
Your feedback is important, and we appreciate your understanding as we work to make things right.
Warm regards,
Team Rayna
P
paapi92
January 14, 2026 · via Tripadvisor
Smooth and Peaceful
We opted for a premium menu and it was very good. A really good service from RaynaTours. Especially from the coordinator Vinay Punjabi
事業者からの返答
Dear Valued Guest,
Thank you for choosing Rayna Tours and for taking the time to share your review. It is our aim to make our guests feel pleasant and we are happy that you recognize our effort. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Therefore, we are truly delighted to receive your remarkable feedback.
We look forward to welcoming you back soon for another memorable visit.
With regards,
Team Rayna
9
905athis
December 30, 2025 · via Tripadvisor
Terrible experience with rayna tours dhow cruise
Terrible experience I had with rayna tours dhow cruise on 27.Dec.2025 and ended up losing the money without being able to enjoy the trip. We encountered several issues that led to this unfortunate, difficulty to reach the cruise in-charge, he only has whatsup calls, Despite several attempts to contact him from a Dubai number, he never responded, leaving us in a very frustrating situation.
事業者からの返答
Dear Valued Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you encountered during your visit. Your experience is not reflective of the standards we aim to uphold.
We have reviewed your concerns internally and are implementing corrective steps to prevent similar issues in the future. Guest satisfaction is our priority, and your input plays a crucial role in our improvement process.
We hope to have another opportunity to serve you better next time.
Warm regards,
Team Rayna
A
AbhishekMahajan1
September 5, 2025 · via Tripadvisor
Poor Food Quality and No Value for Money
I am very disappointed with my recent dhow cruise experience with Rayna Tours. I came with my wife, infant, and parents who are visiting me, expecting a good evening — but unfortunately, it was the opposite.
The food quality was extremely poor. For example, the “vegetable pasta” was completely dry and had no vegetables at all (photo attached). The overall food was nowhere near the standard I expected, especially considering the price. It did not feel like value for money.
The entertainment was good and the staff were friendly, but when I addressed the food issue, nothing was done about it.
I have personally referred more than 50 people to Rayna Tours in the past and have also booked for many friends and relatives, but this experience was highly disappointing. I will not be recommending the dhow cruise further.
事業者からの返答
Dear Valuable Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you encountered during your visit. Your experience is not reflective of the standards we aim to uphold.
We have reviewed your concerns internally and are implementing corrective steps to prevent similar issues in the future. Guest satisfaction is our priority, and your input plays a crucial role in our improvement process.
We hope to have another opportunity to serve you better next time
Best Regards,
Team Rayna
J
joansO3175ZE
August 8, 2025 · via Tripadvisor
A magical and relaxing evening
From start to finish, I highly recommend this evening cruise. The buffet dinner was both generous and delicious, with a wide variety of options. The atmosphere on board was calm and enjoyable, with beautiful views throughout the journey.
What truly stood out was the staff — exceptionally kind, welcoming, and attentive at all times. The boat itself was also elegant and well-maintained, adding to the overall charm of the experience.
A truly memorable evening.
事業者からの返答
Dear Valuable Guest,
Thank you for taking the time out to share your review. It is our aim to make our guests feel pleasant and we are happy that you recognize our effort. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Therefore, we are truly delighted to receive your remarkable feedback.
We look forward to welcoming you back soon for another memorable visit.
With Regards,
Team Rayna
K
kippafromtarn
June 23, 2025 · via Tripadvisor
AVOID AVOID AVOID
Absolute shambles of a company.
In Dubai for our 40th Anniversary so booked this trip to celebrate.
Sat in reception from 18.30 to 19.00 with no sign of our pick up.
Rang the company who said we had no pick up and had to make our own way.
It clearly states on our itinerary that our pick up was our hotel ( I have included this in the review)
So thank you for spoiling our special night and the extra cost of finding another restaurant.
I feel the least you can do is refund me our money.
事業者からの返答
Dear Valuable Customer,
Thank you for rating us regarding our services and, we regret to learn that you were not pleased with our services. We would like to hear more about this situation, kindly we request you to reply back to feedback@raynatours.com along with your booking reference number or Bill number and we shall look into this situation.
With Warm Regards,
Guest Experience Team
M
mannishk2024
June 10, 2025 · via Tripadvisor
Awesome Cruise
My experience with Rayna Dhow Cruise was really good. Staff is helpful. I will recommend this cruise to my friends and family member's.
事業者からの返答
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
K
kavil123
May 15, 2025 · via Tripadvisor
Unforgettable Evening on the Dhow" - Al Khaleej - Dubai Marina
We had an unforgettable evening on the Dhow cruise dinner! The service was exceptional with attentive staff ensuring every need was met.The food was delicious and plentiful.The live entertainment, including music and the Tanoura dance.special mention to Mr.Michel for organizing this fantastic experience.Highly recommend!
事業者からの返答
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
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