Very bad experience. We booked (and prepaid) for customized tour but we were very disappointed with how it was handled:
1) no one picked us up at the airport despite this being included in our package
2) no prior advise on tour pick up time per day
3) when they finally advised pick up time, they were an hour and half LATE so we ended up paying for entrance tickets which is supposedly included in our package. I requested for refund but no reply until now
4) very bad customer service response on our complains despite poor handling of our tour
Do not book with them. Waste of time and money
事業者からの返答
Dear Valued Guest,
Thank you for reaching out to us. We are truly regretted to hear that your experience did not meet expectations. To help us resolve the issue promptly, we kindly request you to share your Booking Reference Number or Bill Number by emailing us at feedback@raynatours.com
Your feedback is important, and we appreciate your understanding as we work to make things right.
Warm regards,
Team Rayna
D
Deniz_B
February 6, 2026 · via Viator
Very good service the driver was accommodating , arrived in time
It was a straight forward to book this experience online it’s pick up and drop off service. I would recommend this
V
vishens2026
January 1, 2026 · via Tripadvisor
Unprofessional service
They make you wait for hours and keep changing driver details. Rather opt for another company or ehailing. Instead of over booking during busy periods they prefer to blame miscommunication or better yet the customer for supposedly changing times (which never happend).
事業者からの返答
Dear Valued Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you encountered during your visit. Your experience is not reflective of the standards we aim to uphold.
We have reviewed your concerns internally and are implementing corrective steps to prevent similar issues in the future. Guest satisfaction is our priority, and your input plays a crucial role in our improvement process.
We hope to have another opportunity to serve you better next time.
Warm regards,
Team Rayna
C
Cole_S
December 28, 2025 · via Viator
Tickets on Viator didn’t scan
Had to buy tickets on arrival as tickets through Viator didn’t scan. Garden was amazing in itself though
I
Inspire22088188827
October 29, 2024 · via Tripadvisor
Amazing miracle
The view was amazing. Staffs are accomodating. I would recommend to go there early morning or later in the afternoon so it won't t be scorching hot.
事業者からの返答
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
P
Pioneer32215158677
May 15, 2024 · via Tripadvisor
Amazing!
The garden on the whole is an amazing place, with incredible flower arrangements. The ambience is quite welcoming. The refreshments are an added attraction especially during warmer days. In spite of the rains and flooding that happened in Dubai few days before we visited the garden, the garden was surprisingly well managed, except for unavoidable damages, which is understandable. Santosh Kadam of Rayna tours did the my tour activities for me and my family.
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.
We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
M
mariarD8627NM
March 27, 2024 · via Tripadvisor
Best tour company in Dubai!
Great experience with this wonderful team!
Aly, which works atvtge Delta Marriot Hotel; which assist me in building my custom tour, he was fantastic, gave me the best options. I did the Frame, Miracle Garden, and Global Village 🫶💯
Loved it!
Thank you to Nabil for driving me around... Great job!
Contact this company, highly recommended 👌
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and service has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
R
Robert P
March 25, 2024 · via Tripadvisor
Miracle Garden and Butterfly House
Visited the Miracle Garden and Butterly House, Was driven door to door with flexible pick and drop off times. Driver was very knowledgable.
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and service of our staffs has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
V
ViajanteOrganizado
March 20, 2024 · via Tripadvisor
Explosion of flower colors.
It's not the biggest flower park, as they say (Matria, in Santo Antônio de Paula/RS, is larger in size), but in terms of number of flowers it could be. It only operates part of the year and the flowers are limited in terms of diversity, but very well crafted in arrangements, figures and scenes. Beautiful place, easy to get around, with food facilities and tourist services (photography and use of scenery). Allow at least 2 to 3 hours for the tour. If you leave, you will not be able to return the same day. Free parking. The negative point is that there is no Wi-Fi available to visitors.
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and service of our staffs has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
A
ALP1991
March 7, 2024 · via Tripadvisor
Nice Plants and Flowers
An interesting place with lots of flowers and other plants. It was a bit touristy with fast food and some carnival games along the outer ring. Nothing too special, but it was nice to see so many flowers in the desert. I took the #105 bus from the Mall of the Emirates which was very crowded on the way back -- I had to stand. This is a good attraction if you have spare time, but is not a must see.
事業者からの返答
Dear Sir/Madam,
Thank you so much for your time out in reviewing your experience.
We are so glad to learn that the company and service of our staffs has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.
With warm regards,
Guest Experience Team
Rayna Destination Management
