Very unorganized. No communication. Lack of trained staff. Denied entry to the water park because no ticket was provided by them. On the phone with the tour company for 30 minutes trying to explain. The staff was unable to find the tickets. Then miraculously I received the tickets via whatsapp. Will not use them again. Horrible experience.
J
Jennifer_C
April 9, 2024 · via Viator
Enjoyable and fun
Going on the surf ride which was the first ride that you came to once you entered into the waterpark.
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Lauren T
April 14, 2022 · via Tripadvisor
Unusual slides are fun!
Loved the slides that were there! Tantrum alley definitely the best & water slides which send you upwards were a first for us (though did feel like they’d rip your pants off!). Very few food & drink outlets open though & actually only 3 decent rides as 3 rides merge into 1. Very long queue time despite having purchased tickets through Trip Advisor which was frustrating.
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Tan K
March 28, 2022 · via Tripadvisor
Great day out
We had a lot of fun. Great weather and plenty of water fun. Not many queues early on but busier after 12.30pm. Did not eat food there so can't comment
1人が参考になったと回答
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Sonia_G
December 14, 2021 · via Viator
Easy, hassle free tickets.
Great experience, tickets were sent via the website straight away. It’s not a huge water park but great for families with young children.
Website doesn’t make it clear but you have to wear proper swimsuit materials. Otherwise you’ll be paying eighty odd pounds for a swimsuit.
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nurt465
September 6, 2021 · via Tripadvisor
Alright
Overall 4 water slides where open when I was there (other rides where closed) so there wasn't a huge selection and once you have been on all the water slides it kinda became boring. The slides are fun an amazing but the park would benefit if they broaden their water slide offers and maybe some renovation.
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事業者からの返答
Dear Nurt,
Greetings from Rayna Tours!
Thank your for taking time out and writing this detailed review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. All though its hard to hear we appreciate you sharing your experience with us so that we can improve moving forward.
I have contacted the feedback team of Wild Wadi Dubai and have conveyed your comments to them.They will reach out soon to determine how they can provide a solution that makes you smile.
If they fail to contact you then please let us know at feedback@raynatours.
Thank you again Nurt, Have a nice day!
S
shedrickk2021
September 2, 2021 · via Tripadvisor
Fun in Dubai
Great structure and entertainment are without age gap full filling, may be covid safety measures need to improve, other that all
Good and will come back
1人が参考になったと回答
事業者からの返答
Dear Shedrickk,
Greetings from Rayna Tours!
That is such a great way to start our day today! Thank you so much for such a wonderful review and for taking the time to write. Your review helps us to improve our services.
Best Regards,
Customer Support Team
D
Dominic O
August 8, 2021 · via Tripadvisor
Excellent 👌
Don't normally do reviews but this is the second time in the space of a few weeks I've been to the resort and I felt I had to write to say how fantastic the lifeguards and workers around the site were. All the attendants/life guards on the rides were always friendly and helpful. On our first occasion they realised it was our son's birthday and they sang happy birthday to him at the top of one of the big rides. It made his day. Yesterday there was a situation where the tube we needed wasn't available for our son and one of the attendants went some distance to retrieve one from the water for us. This is only two instances but we experienced this type of customer service a number times around the resort. We have only recently moved to Dubai but I can definitely say we will be back to Wild Wadi alot over the coming years. Well done all.
事業者からの返答
Dear Dominic,
Greetings from Rayna Tours!
We're happy that you had a fantastic time with us. Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon.
Best Regards,
Customer Support Team
5
564tracyb
December 16, 2019 · via Tripadvisor
Wild Wadi Review
What a fun day for the whole family! Spent the whole day in the water 😊. We even went on the ride that drops you 😲 Enjoyed every minute!
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事業者からの返答
Dear, We appreciate the time taken out for sharing your review with us. Your opinions and comments are important to us, and it helps us raise our service benchmarks further. Thanks once again for the kind gesture. Regards!!!
A
Aliasgar B
September 25, 2019 · via Tripadvisor
Amazing trip
Amazing place to spend your weekend with family. Great ambiance, very helpful staff, an place you can visit again and again. That was the best get away from the blasting summer for me and my family. Really enjoyed every moment of it. Thank to Ryana tour for organising this tour for us, special thanks to Khozema from Rayna for organising this tour, he knew what exactly we were looking for in our visit. Really was amazed by the hospitality, thank you Khozema, keep up the good work, God bless you...
Aliasgar
2人が参考になったと回答
事業者からの返答
Dear, Thank you for taking time out to write such an amazing review on this esteemed travel forum. We are glad to know that you liked our hospitality and our seamless services provided. It makes our day special to hear such kind words from our guests. We will surely pass on your words of appreciation to Mr. Khozema. It was a pleasure serving you and we hope to welcome you again in the near future. Regards!!!