Booked a walking tour that in theory covered 3 places. The guide was good but after covering the Wawel Castle & the church, the guide ended the tour. I was a bit surprised but thought maybe I made a mistake. I walked around on my own for a while. Then I get a message that the guide for the “Old Town” tour is waiting for me. Apparently they broke this tour down to 2 parts with 2 different guides? I was never informed of this and consequently didn’t get the tour of Old Town. Stuff like this has happened before with Viator. TERRIBLE communication from the subcontractors.
We’re truly sorry for the confusion and frustration caused by the way the tour was organized. The split between two guides should have been clearly communicated in advance, especially as it resulted in you missing the Old Town part. We understand your disappointment and sincerely apologize for the poor communication. We’ll address this with our team to prevent similar situations. Best regards, Patrycja

















