We liked the tour, it was a small group and the van was comfortable. Matias the guide was very friendly and explained many things. We had a great time.
事業者からの返答
Queremos agradecer su visita y preferencia siempre es bueno saber de cometarios positivos como este , estamos siempre en busqueda de hacer lo mejor para nuestros clientes . nos encantaria que regresaran a chile y poder atenderlos con nuestros servicios que ofrecemos un gran saludo .
C
castawway
May 5, 2024 · via Tripadvisor
Disappointed and feel cheated by this company
Be careful booking with this company if they are charging more than other companies for a similar itinerary. When I booked, the charge was DOUBLE what the other companies were charging.
Due to a previous negative experience with a guide whose English was very difficult to understand, I wrote to this company prior to the tour to enquire. Claudio was the contact. I asked if the guide speaks good English. He replied yes. I asked this question several times, to be certain.
Unfortunately the guide spoke English with a strong Spanish accent, and was not easy to understand. The Spanish pronunciation of English, combined with noise from the van rattling on the road, and with the guide facing front in the front seat, it was impossible to understand the guide when the van was in motion (my seat was first row of passenger seating.)
I was disappointed in this tour company. I have traveled all the continents and taken many guided day trips and this was the second worst in terms of understanding the guide’s English. Other guided day tours in, for example, Santiago (with Guru Walk), Valparaiso, Ecuadorian cities and volcano hikes, Easter Island, Galápagos Islands, etc., the guides were all native Spanish speakers who spoke English fluently—I had not the slightest difficulty understanding them.
When I informed Claudio after the trip, all he replied was that he would speak to the guide about it. I consider this poor customer service.
I do not recommend this company, especially if they charge more than other companies. This company seems to care only about getting double paid without proving good customer service.
1人が参考になったと回答
事業者からの返答
We are sorry to know this but by purchasing the ticket you assume and accept the conditions regarding the guide. We comment that he has great experience for years and also serves cruise clients.
In any case, we appreciate knowing about this, we are always in a constant effort to improve.
F
FrankBachmann3
February 19, 2023 · via Tripadvisor
Excellent Trip through the Park
This was an excellent tour of the park.
All of the stops provided beautiful views and the tour guide did a wonderful job of keeping everyone interested and engaged.
It was a great tour for quick stops and photos but certainly made us want to return for a longer hiking experience.
事業者からの返答
Hello
Thank you for your preference and your comment that helps us to keep improving.
We are glad to hear you had a great day in Patagonia.
We happily look forward to providing you and your acquaintances with a trekking experience in the future.
Best regards
K
klara_f
January 25, 2023 · via Viator
Worth treatment ever
Awful, misleading, misrepresenting the facts… the entire package was a lie …overpriced. Lie upon lie
1人が参考になったと回答
事業者からの返答
Hello
The established programs are always fulfilled, even if the start of the activities or something can be changed due to force majeure.
The company always seeks to deliver the best to each client by complying with the established schedule.
We find your comment very strange, anyway we will review your case and take action on it.
Regards Anclatour team
S
Sumi R
December 3, 2022 · via Tripadvisor
Fantastic trip! Don’t miss it!!
AMAZING trip with this company! Simon was a fantastic guide - we covered a LOT but never once felt rushed! LOVED this trip!! Best in Torres Del Paine!
事業者からの返答
Thank you for your preference and your comment.
We are glad you had a good time with us.
We will continue to deliver the best in every experience.
Regards and happy holidays
Anclatourchile Team
K
Kaelan H
November 23, 2022 · via Tripadvisor
Unforgettable!
Truly amazing experience! Simon (our guide) was knowledgeable, enthusiastic, educated, and made the trip unforgettable
事業者からの返答
Thank you for your preference and your comment.
We are glad you had a good time with us.
We will continue to deliver the best in every experience.
Regards
Anclatourchile Team
Puerto Natalesの類似ツアーを比較
最安値: Torres del Paine & Milodon cave. Day tour from Puerto Natales — $75
最高評価: Full Day Tour to Torres del Paine National Park — 5.0 (549 件のレビュー)