DO NOT BOOK THIS TOUR!!!!! This was the worst experience I have had in India (and I have been traveling there every year since 2017). I have booked a couple of private tours through trip advisor but this one was AWFUL and DANGEROUS. Our driver was falling asleep at the wheel the entire trip. My friend and I were trying to keep him awake, voicing our concern that he was falling asleep, swerving off the road, stopping in the middle of the road, nearly hitting other vehicles and medians, but he continued to shush us and tell us "not to worry". We were truly fearful the entire time. After the first stop he drove us to Mathura where we were more than 2 hours late resulting in all the remaining stops being closed. Luckily we worked with one of the tour guides and a local shop keeper to get our belongings out of the car and get a tuk tuk to our airbnb. I HIGHLY RECOMMEND NOT BOOKING THIS TOUR!!!
Not only was it incredibly dangerous, but when we spoke with trip advisor and their partner company Viator, they offered us a $30 refund on the $300 ticket. Upon many emails they agreed to refund $90 which is still completely unacceptable for what happened, how much of our tour we missed, and the entire ordeal. I'll never book through here again.
1人が参考になったと回答
事業者からの返答
We are extremely sorry that you had dis comfort during the tour. Hence we have terminated this driver.
kind Regards
Hemender Singh
9
98rachaelb
September 27, 2023 · via Tripadvisor
A stressful and horrible trip to the Taj, Mathura and Vrindivan
We had a terrible time on this trip. The driver spoke very little English and got flustered when he was unable to resolve the issues we faced with one of our tour guides and the owner of the company. The tour did not start at the Taj as we had hoped and as was stated on our itinerary. We left at 4am so that we could see it as early as possible due to the heat. Instead, we were taken to Mathura and Vrindavan first. The tour guide at these cities was ill prepared. When we finally reached Agra, the second tour guide was not on time (turns out he was very ill but showed up anyway.). I complained to Hemender Singh from my TravelCon and he was combative and unwilling to help us. We did not go to the lunch we paid for because the tour guide was looking very pale and sweating profusely. He actually admitted he was very sick but showed up anyway. I asked Mr. Singh to return our money due to the bad service or to at least to reimburse us for the lunch we did not have. He refused and said we opted not to have lunch. I told him we did not want to sit with a tour guide who looked like death revisited and he said that was our choice. We had to sit for a long drive back to Delhi with a driver who was not happy with the situation. I want to make it clear that I tipped both tour guides and the driver generously despite the events. What I found so upsetting was the intransigence and lack of protocol by Mr. Hemender Singh. He was not friendly and did not try to resolve our issues. Our final whattsapp text messaging was left with a, "I will corroborate your story and get back in touch. Mr. Singh never got in touch with me." (Please note that I have not included all of our bad experiences.).
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事業者からの返答
Yes, the driver was not fluent in English but you can not compare your English with him. The guide at Agra told me that you were in a hurry to reach to New Delhi and hence despite of umpteen requests to have lunch, you decided to skip the lunch on your own. The guide also told me that he showed Taj Mahal with full energy and you spent more that 2 hours in Taj Mahal. It was a hot day and hence he sweated too much but that did not stop him to work professionally.
Kind Regards
K
Klauss V
December 29, 2019 · via Tripadvisor
Guide which helps a Lot
We booked a Guide for the day (Anshu) this worthed and he showed us a Lot of things during the day. Really Nice one!
Good English!👍🏽
Nice historys about taj.
And good pic from unkown angles😁🔥
1人が参考になったと回答
事業者からの返答
Many Thanks for appreciating our services. It means a lot for all of us as a team .
Kind regards
N
Nicefuac
November 28, 2019 · via Tripadvisor
Nice Taj Mahal with nice Anshu.
Today I and my friend had a nice visit of Taj Mahal, with the guide Anshu, who is very nice and knows everything about the beautiful place. Also he helped us to take some really amazing pictures, they are amazing. It definitely worth visiting!
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事業者からの返答
Many Thanks for appreciating our services. It means a lot for all of us as a team .
Kind regards