Motivated and knowledgeable guide
Great guide, and safe driving to the site. However, the trip does not include park entrance and guide fees.
事業者からの返答
Dear Mr/Madam,
First and foremost, we would like to to say thank you so much for trusting and choosing our company as your host during your trip in Viet Nam.
We are very happy to know that you had the wonderful experiences for the trip with us. Our team appreciate your words very much and we will keep up the good work to do better in the future.
We also would like to verify that we always mention the includes and excludes to our customers before departing any tours to ensure that they are happy with the estimated itinerary. We want to bring satisfaction to our customer as much as we can. We hope that our service didn't let you down.
Thank you so much again and we are looking forward to serving you next time!
Sincerely,
Ms Nhan
A pleasant trip
The car came right in front of our hotel at least 15 minutes before departure time. The driver was professional and the journey was comfortable. A water bottle was provided for each person. Helen was our helping hand and she was frequently responsive. Enjoyed the trip.
事業者からの返答
Dear Sir,
Warmest greetings from BNT Travel Team
Your satisfaction is the great motivation for us to better our service. It’s our honor to be a part of your travel journey. Thank you so much for your appreciation for our driver. It’s also our motivation to improve us day by day and when you come back, definitely we will be different - much better than today for sure.
In the future, I and BNT Travel hope that we will have more opportunity in order to bring you and your family the best services of our company.
Please contact us if you want to travel to Vietnam next time. We are willing to support you as well as possible. Thank for your excellent review on Trip Advisor. All best wishes for you and your family!
Best regard,
Ms Helen
