Charged over $1000 for a canceled tour and still no refund
Viator showed this trip as available. I booked it and paid in-full the day prior to the tour, which was last-minute, but again it was available. The tour operator contacted me immediately to cancel it because they did not have enough cars/drivers. While this was disappointing, I wasn't sure I'd find a tour last minute. However, the tour operator told me to "contact Viator" for a refund without any further info/link/email/number. Viator's site is leading me in circles without allowing me to contact anyone because it says I can find the Chat Now under the booking itself, but the booking is not showing up in my past or canceled bookings, despite there being a charge for over $1000 on my credit card. The tour shouldn't have shown available in the first place and if it was in error, the tour operator that needed to cancel should be able to start the refund process with Viator. We have had many positive experiences with Viator, but this has been quite frustrating.
事業者からの返答
Thank you for your review. The refund has been processed on the same day you booked as no availability was there.
M
Matthew_C
July 12, 2022
Stonehenge half day
Great tour guide, Maryann, was knowledgeable and a lot of fun. Would recommend seeing Stonehenge to anyone visiting London.
S
Scott_O
May 23, 2019
Exceptional
When I booked this chafferued tour to Stone Henge, I expected a "van" as the Viator description stated. When my wife and I walked out of the hotel, a brand new, black Range Rover awaited us! Abbey was our driver. Abbey is a very polite, low-key young man who competent, punctual and knowledgable. I particularlly enjoyed getting to know him better during the 4 hour roundtrip drive to Stone Henge.
In short, I would HIGHLY recommend the private tour if you can swing the fare. Why be crammed in with 50 other people (like you've probably been during the rest of your vacation). Do it in style. Do it with Viator.
And a huge thank you and wish for success to Abbey. You deserve it!
Scott & Linda
1人が参考になったと回答
K
Kayvee21
January 29, 2019
Amazing Experience!!!
Booked a day trip to Stonehenge. Had the best experience ever. The driver Mr Vicky was very friendly, informative and right on time. The car was huge and spacious as we were 6 pax. The highlight was the guide who provided us in depth knowledge and insight about this monument. I highly recommend this tour from European Tours. Highly professional and friendly service.
O
Oliver E
July 21, 2016
Great tour guide Calvin who was very...
<p>Great tour guide Calvin who was very informative and enthusiastic with a fantastic driver Addi?. One of the highlights of the entire trip. Highly recommended</p>
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Londonの類似ツアーを比較
最安値: London Big Bus Hop-On Hop-Off Tour with Optional River Cruise — $43
最高評価: Windsor Castle, Stonehenge, and Oxford Day Trip from London — 4.6 (5,936 件のレビュー)
最短: London Big Bus Hop-On Hop-Off Tour with Optional River Cruise — 1h 10分–3h 35分
