Francisco was kind, knowledgeable, and entertaining. We ended up booking a second tour with him in a different part of the city because we enjoyed how much we learned on our first tour. He answered questions regarding recommendations, and overall, made learning about the history of lisbon feel more meaningful and fun.
事業者からの返答
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your time in Lisbon and even came back for a second tour. It was a pleasure having you with us, and we hope to welcome you again someday!
Best regards,
Tiana
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Susan H
November 7, 2022 · via Tripadvisor
Belem and river ride tour
Our tour started out not very good. First, there was noone to meet us that had a red umbrella or shirt. If I hadn't have been walking around asking we would have missed the tour. Our tour guide was great and apogized, she is very knowlegable about Portugal and history. The boat ride was very cold and wet because of weather. Our walking and discussion was good. Overall a good experience.
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Rick_C
October 27, 2022 · via Viator
Bad to terrible
Poorly planned meeting location, was there for over an Hor on Tuesday and could not locate the Representative (Red Umbrella and Red Shirt). Call and was told to go back Thursday, found White Umbrella with Red Emblem and was told that the tour was cancelled for Thursday, Wasted 2 days with no tour, Requested refund and have no received any compensation. Very por service
事業者からの返答
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to make multiple trips without being able to join the tour. We appreciate you bringing this to our attention, and your comments have been shared with our team as we continue improving our communication and meeting point procedures.
Kind regards,
Karla M
SANDEMANs Team
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Chris_C
July 23, 2022 · via Viator
Excellent tour
Excellent tour! Bruno was very knowledgeable and informative and gave us some additional tips of things to see and do in the area. Thank you!
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hoinzey
July 9, 2022 · via Tripadvisor
An afternoon well spent
The day we did the tour was extremely hot but our guide Bruno made every effort to ensure our group was comfortable. Showing us frequently where to top up on water and always finding some shade to pass on all of his information.
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Jennifer_M
July 7, 2022 · via Viator
Good for getting the lay of the land
Extensive walking tour, no stops for shade or to hydrate. Saw much of the sights of Belém, but only from the outside. It would have been more interesting to include at least one tour of either the tower or the monastery. Ending at the infamous Pasteis de Belém (sweets not included) was nice. Getting back to the original meeting point (not included) was frustrating but achievable (Uber).
事業者からの返答
Dear Jennifer,
Thank you for taking the time to share your experience, and please accept our apologies for the delay in responding. We've been reviewing older reviews one by one to ensure every guest receives a reply.
We're pleased to hear that the tour gave you a good introduction to Belém and that you enjoyed finishing near the famous Pastéis de Belém.
At the same time, we appreciate your thoughtful feedback. We understand that the amount of walking, particularly on warmer days, can be demanding, and we agree that opportunities to pause for shade or hydration are important. We also understand your wish to have visited one of the monuments from the inside. Our tour is designed as a walking introduction to Belém, focusing on the history and the exterior of its iconic landmarks, as entrance times and ticketing would significantly extend the duration of the experience. However, we appreciate that this may not have been clear from your expectations.
We also regret that returning to the original meeting point felt inconvenient. Since the tour ends in Belém, many guests choose to continue exploring the area or return to the city centre independently using public transport, taxis, or rideshare services.
Your comments have been shared with our team, and as we've been revisiting these older reviews, we can confidently say that we've continued refining the experience by improving pre-tour information and reviewing the pace and structure of the route to make it as comfortable and enjoyable as possible.
Thank you again for your balanced and constructive feedback. We hope to welcome you on another SANDEMANs experience in the future.
Warm regards,
Karla S. | SANDEMANs Tours
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David_V
June 27, 2022 · via Viator
Portugal’s Golden Age
Jamie was a fountain of historical facts about Portugal and Lisbon in particular. He shared many interesting and amusing historical anecdotes that brought the story of Portugal’s Age of Exploration to life. I recommend this tour to put your visit to Lisbon in a historical context.
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Rina_Brit
October 5, 2021 · via Tripadvisor
Interesting tour
A tour lead by local guide Jorge. Who gave interesting insight to Portugal history.
We visited free part of Jeronimo Monastery n we stop for some pastel de Belem.
Good value tour
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V2689QQjoshm
October 18, 2020 · via Tripadvisor
Amazing Tour
Would highly recommend this your to anyone visiting Lisbon. Gui was an amazing guy with loads of knowledge. Willing to help you in any way he can. Overall 10/10 would recommend it
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PenBobE
March 27, 2020 · via Tripadvisor
Great tour guide but a lot of walking
This was a great time to spend a few hours in Lisbon. There were quite a few people on the tour, all gathered around ready to go. Our guide was great and before we set off he really interacted with us and made us chuckle. We were told there would be a lot of walking...there certainly was, so make sure you wear something comfy. There was also a lot of standing around when the guide was talking, which got a bit silly at times when the guide was chatting for about 30 mins, you start to lose interest for a while to be honest. Anyway the guide was so informative we really did learn a lot, all the while taking in the sights of Lisbon. Again, he made it humerous and really engaged with us, taking questions from us all. We were told that we could leave at any point if we wanted to but we must just inform us that you were going, so that he didn't think he had lost anyone. We stopped for the portugese pastries, and a toilet break. It was classed as a walking tour but you are fully expected to give him a tip...everyone put about ten euros in which would soon add up for the guide.
