シドニーハーバーのオーストラリアデーとディナークルーズ

Hi there, Thank you so much for taking the time to share your experience and for joining us again after all these years — it really means a lot to us. We’re thrilled to hear you enjoyed the cruise, the food, the fireworks and the views, and that our crew helped make it a memorable night on Sydney Harbour. We truly appreciate the recommendation and hope to welcome you back on board again in the future. Kind regards, Vagabond Cruises

Hi there, Thank you so much for your wonderful feedback. We’re thrilled to hear you enjoyed the dinner, the service and the atmosphere on board, and that the fireworks and drone show made it such a memorable Australia Day experience. It’s great to hear the food and entertainment were a highlight, and we really appreciate you taking the time to share your experience. We hope to welcome you back on board again in the future. Kind regards, Vagabond Cruises

Hi Sharon, Thank you for sharing your experience. We’re so pleased to hear your first family dinner cruise was a great one and that you enjoyed both the food and the fireworks. We really appreciate you choosing to celebrate Australia Day with us and hope to welcome you and your family back on board again in the future. Kind regards, Vagabond Cruises

Hi David, We’re sorry to hear that you were disappointed with your experience. We do take food allergies seriously and always aim to accommodate dietary requirements where reasonably possible. On our standard dinner cruises, this is typically done by clearly identifying allergens across our buffet selection, which includes a range of nut-free options. Where guests have more complex or highly restrictive dietary requirements, individual meals can sometimes be arranged in advance when necessary. On this occasion, suitable options were already available from the buffet, and our crew was available to assist with identifying these. We regret that this did not meet your expectations and appreciate you taking the time to provide feedback. Kind regards, Vagabond Cruises

Hi there, Thank you for taking the time to share your feedback. We understand how important the New Year’s Eve fireworks experience is, and we’re sorry that the midnight viewing did not meet your expectations. We’ve reviewed the concerns raised and have responded directly where possible. While we won’t be discussing individual circumstances in a public forum, we remain open to further correspondence via email. Kind regards, Vagabond Cruises

Hi Joanne! Thank you so much for the fabulous review — and apologies for the delay in responding! We’re so glad you enjoyed the Australia Day dinner cruise and that everything from boarding to fireworks was smooth sailing. Great to hear the food hit the spot and that the drinks package was a winner too! We’d love to welcome you back aboard for another special night on the harbour. Warm regards, Michel & the Vagabond Team

Hi there! (sorry we can't see your name) Thank you so much for your lovely review — and apologies for the delayed response! We’re absolutely thrilled to hear your New Year’s Eve cruise was one of the highlights of your Sydney trip. It means a lot to know the crew, food, and atmosphere made the night special for you and your fiancé — and that the fireworks delivered! Thanks again for the recommendation, and we’d love to welcome you back on board next time you're in town. Warm regards, Michel & the Vagabond Team

Hi and thank you for your input. Whilst we appreciate you looking out for a young man with cerebral palsy, it seems you are terribly misinformed regarding the specifics of this unfortunate event. The young man mentioned in your review was indeed booked on our lunch cruise and was unfortunately not at the designated boarding location on time for departure. Our crew attempted calling the man’s mobile phone on multiple occasions, however as there was no answer, we proceeded to vacate the wharf at the end of our allotted time stipulated by RMS NSW. Upon departing, our crew noticed a young man waiting at the wharf and tried calling again to arrange pick-up. Despite no answer, our skipper waited for the Sydney Tall Ships vessel to vacate the wharf and then returned to pick up our passenger but unfortunately he was no longer there since your skipper took it upon himself to let our passenger on to his vessel. I would like to point out that at no point were our crew aware that the man had cerebral palsy. We thank you for calling out to our crew and trying to make them aware of the situation, however this isn’t always effective over the sound of over 200 hundred people on board, music playing, boarding announcements being made and the sound of roaring engines. We're thrilled that you enjoyed your time aboard the Soren Larsen and genuinely hope the young man did, too. I reassure you, all of our passengers also enjoyed a great day out on Sydney Harbour. Discussions are currently underway with Sydney Tall Ships regarding the issue. If you have any further concerns, please do not hesitate to contact our office on 02 9660 0388. Michel, Operations Manager Vagabond Cruises

Hi there! Thank you so much for the fantastic review! We're sorry it has takern us so long to see it. We are only just getting on top of our public profiles. We're thrilled to hear that you enjoyed your experience on our Australia Day lunch cruise as well as your previous trips with Vagabond Cruises. A warm and sincere thank you for cruising with us and we hope to see you again some time soon! Michel and the events team @ Vagabond Cruises