Extremely disappointed with this company.
Over 30 people in our group had booked and paid for a buffet dinner cruise and were really looking forward to seeing the Sydney Vivid lights. This was a special occasion for many of us, and we had been excited about the experience for weeks.
Unfortunately, after waiting to board, the company chose to let passengers from a previous cruise disembark while leaving our entire group stranded without any communication, updates, or explanation. We were left standing around wondering what was happening, with no staff providing clear information or assistance.
The lack of communication and customer service was completely unacceptable. When people spend their hard-earned money on an event like this, they expect professionalism and respect. Instead, we were left frustrated, disappointed, and feeling completely ignored.
What made the situation even more disappointing was that it was not this company that stepped up to help. The teams from Legend Cruises and Aussie Cruises at least showed some compassion and felt sorry for all of us. They went out of their way to accommodate our group and took us out on one of their boats so that we could still experience the Vivid lights. Without their assistance, the night would have been a complete disaster.
This company should be issuing full refunds to all affected passengers and seriously consider additional compensation for the inconvenience, wasted time, and disappointment caused. Based on our experience, I would not recommend this company to others.
Very poor customer service, terrible communication, and a highly disappointing experience.
事業者からの返答
Thank you for your feedback, Shane.
We are sorry to hear of your disappointment and appreciate the opportunity to clarify what occurred on the evening in question.
This cruise departed from King Street Wharf 9, with the boarding location detailed in booking confirmations and pre-cruise communications sent to guests prior to departure. Our crew were present at the designated boarding location, where passengers were successfully checked in and boarded before the vessel departed as scheduled.
During Vivid Sydney, Darling Harbour can be extremely busy, with multiple vessels and operators boarding from different wharves throughout the evening. We understand that this can sometimes cause confusion and are sorry to hear that your evening did not go as planned.
We do appreciate the assistance provided by other operators on the night and are pleased that you were still able to experience Vivid Sydney from the water.
Kind regards,
Vagabond Cruises
L
Linda_G
June 3, 2026
Terrible Experience
Horrible you never recommend. I have always booked through viator. This was a terrible experience!
Over crowded, not boat was supposed to be, horrible food. The view we were supposed to see… the lights.. were better viewed from walking the harbor.
事業者からの返答
Thank you for your feedback. We're sorry to hear that the experience did not meet your expectations. We appreciate that Vivid Sydney is a special occasion for many guests and are disappointed to learn that you did not enjoy the cruise, food and overall experience.
Due to operational circumstances, a substitute vessel was used on this departure. While we strive to provide a comparable experience, we understand that this may not have aligned with your expectations.
We value all feedback and will share your comments with our team for review.
Kind regards,
Vagabond Cruises
C
Cristina_P
June 27, 2024
Vivid Sydney is Amazing!
We were somewhat confused as to where exactly we should board, but we figured it out. Maybe send passengers a slot # day of ? We had a spot on the back of the boat outside--great views, but it was cool and windy. There were other areas that appeared open, but a few passengers were "saving" big chunks of space for others. Later, these spots were open as they moved to another area for viewing. Annoying. Maybe assign bookings a location to sit in.
The food was great! A lot of selection and very plentiful! The staff was attentive, kind, and helpful! Vivid is such a neat idea! So many buildings are lit up and the vibe is festive.
C
Cara_s
June 9, 2024
it was really child...
it was really child friendly which was such a relief !! was worried about taking 2 toddlers but it was a great experience for them. the food was good and the boat wasn’t too busy. all the staff were so lovely as well
J
Junn_M
June 2, 2024
excellent
good food, vivid lights is OFF because of bad weather, they should post it early in social media so people will be aware
J
Julie C
May 31, 2024
Fabulous cruise on the harbour for vivid
This recent cruise was just excellent!!! Booking was easy on line, staff were excellent when I had to call office re query!
Crew on board were above & beyond fabulous!!! They helped with carrying drinks upstairs, checking we were okay after a Little Rock & roll turbulence, finger food was plentiful & served hot , plenty of variety!!
Definitely didn’t need to go to dinner after 6pm cruise!!!
Just a wonderful 1 & 1/2 hours on our beautiful harbour all for $60 pp!!
Great job Vagabond!!
L
Lorraine_B
May 27, 2024
Cancelled
You cancelled it the day before my bookingI'm still waiting for refund . Please refund ASAP. Thank you
S
st_phaniel199
June 15, 2023
On top
Beautiful time spent on a cruise to discover the lights of VIVID on the monuments of SYDNEY as on the opera, the harbour bridge....
The meal was very good.
The team was smiling and pleasant.
J
Josie_T
June 13, 2023
Vivid Cruise
We love the food. And the crews are very accomodating. We love the tour so much.
We have so much fun viewing all the lights of vivid
S
Sarah
June 10, 2023
Disappointed
Would've booked this if there was a picture of the boat, unfortunately one of the oldest smallest looking boat, compared to the other company boats at the Wharfe. Doing the same vivid sightseeing cruises for alot cheaper
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