Absolutely dreadful meal - Banyan Tree should be ashamed. Avoid this place at all costs - and the costs are high!! Full of instagrammers taking selfies, terrible service, poor quality food and a huge bill to show for it. Wake up Banyan Tree and make some improvements here.
事業者からの返答
Dear 271elliel,
Thank you for your feedback. After checking our records, we have confirmed that this experience was not booked through iAsia Thailand. It appears you visited the hotel as a walk-in guest and paid the venue's standard rates directly.
As we were not involved in your booking, we were unable to assist you on the night. However, we always encourage guests to voice any concerns regarding food or service to the restaurant management immediately so they can rectify the situation on the spot. Please contact the hotel directly for further assostance
Best regards,
Paul
C
carloantonio_l
August 14, 2025 · via Viator
Keep an eye on currency when booking dinner
what about , the lovely place with a breathtaking view and great Quality of food all but stained by the organization of the event since it was a prepaid in Hong Kong dollars (but the dinner was not in Bangkok...?!) why was not required payment in Thai Baths? also exorbitant price and drinks aside (expensive). not to be repeated
事業者からの返答
Thank you for sharing your feedback. We’d like to clarify a few points regarding your booking.
You booked a set meal where drinks are not included — this is clearly stated multiple times on the product page. If your payment was processed in Hong Kong Dollars, it’s likely because you were browsing the Hong Kong version of the website, which automatically displays and charges in that currency. This is not an error on our part.
We also noticed that these concerns were not raised with our staff during your visit. Speaking with the team on the night would have allowed us to address any issues immediately and ensure you had the best possible experience.
After reviewing the booking details and website, we are confident the information provided was accurate.
Kind regards,
Paul
__________
Grazie per aver condiviso il suo feedback. Vorremmo chiarire alcuni punti riguardo alla sua prenotazione.
Ha prenotato un menù fisso in cui le bevande non sono incluse — questo è indicato chiaramente più volte nella pagina del prodotto. Se il pagamento è stato elaborato in Dollari di Hong Kong, probabilmente è perché stava navigando nella versione di Hong Kong del sito web, che mostra e addebita automaticamente in quella valuta. Questo non è un errore da parte nostra.
Abbiamo inoltre notato che queste osservazioni non sono state segnalate al nostro personale durante la sua visita. Parlare con il team la sera stessa ci avrebbe permesso di risolvere immediatamente eventuali problemi e garantirle la migliore esperienza possibile.
Dopo aver rivisto i dettagli della prenotazione e del sito web, siamo certi che le informazioni fornite fossero corrette.
Cordiali saluti,
Paul
A
Anthony I
July 14, 2025 · via Tripadvisor
Rained out
Not their fault, It was rained out, booking through trip adviser makes getting a refund difficult to impossible. Would not book through trip advisor
事業者からの返答
Dear Anthony,
Thank you for your feedback, and we're sorry to hear that your rooftop experience at Vertigo was affected by the rain. Unfortunately, weather conditions are beyond anyone’s control, but the hotel does have contingency plans.
We do like to point out that if it rains, the restaurant one floor below will be used until the rain stops (this is also mentioned on the website on booking)
We hope you’ll have the chance to visit Vertigo again under clear skies—it's truly a one-of-a-kind experience,
Thamks,
Paul
W
WALTER-RACHEL-88
April 7, 2025 · via Tripadvisor
Great view while sipping cocktails
Atmosphere was great, the weather is nice and soft wind and it is spaced out nicely that no matter where you sit you'll have a fantastic view. Food and drinks are great however on the expensive side (but normal prices for hotels)
事業者からの返答
Hello Walter,
Thank you for sharing your experience at Vertigo Rooftop! We’re so glad you enjoyed the stunning atmosphere, beautiful weather, and panoramic views. It’s wonderful to hear you enjoyed the food and drinks as well.
We appreciate your feedback on pricing—our aim is always to deliver a memorable fine dining experience that reflects the unique setting and service of a luxury rooftop venue.
We hope to welcome you back again soon!
Warm regards,
Nick (IAsia Thailand Online)
1
154gabrielah
March 24, 2025 · via Tripadvisor
Wonderful views and supreme attention
Wonderful view!!! 360* and lights from all over Bangkok! Flawless attention and delicious food! A quiet atmosphere with a lot of style. A whole experience reach the 61st floor, a quiet and fast elevator, a very cool decoration- Super recommended!
事業者からの返答
¡Gracias por tu increíble reseña! Nos alegra saber que disfrutaste de la espectacular vista 360° de Bangkok, así como del ambiente elegante y tranquilo de Vertigo Rooftop.
Nos encanta que la atención y la comida hayan sido impecables y que la experiencia de llegar al piso 61 en un ascensor rápido y silencioso haya añadido un toque especial a la noche.
Apreciamos mucho tu recomendación y esperamos recibirte nuevamente para otra velada inolvidable. ¡Hasta pronto! 🌆✨🍷
Nick (IAsia Thailand Online)
Z
Z2811DKpetra_
March 8, 2025 · via Tripadvisor
Great expirience!
We had a fantastic experience here! We had booked a set menu package via Get Your Guide and got to choose our own three-course meal. Great price for such a nice restaurant. The service was absolutely amazing, and we even received a free photo of us at the end of the evening. The food was delicious, and there was nothing to complain about!
事業者からの返答
Dear Guest,
Thank you for sharing your fantastic experience at Vertigo Rooftop Fine Dining at Banyan Tree. We’re delighted to hear that you enjoyed the set menu package and found it to be great value for such a premium dining experience. It’s wonderful to know that the service exceeded your expectations and that you appreciated the thoughtful touch of a complimentary photo to remember your evening.
We truly appreciate your kind words and hope to welcome you back for another unforgettable night with breathtaking views and exceptional dining.
Best regards,
Nick (IAsia Thailand Online)
T
transporter08
January 9, 2025 · via Tripadvisor
Unreliable and unprofessional!
Dinner with wine accompaniment booked and paid for 2 - cancelled at short notice, without replacement or proper apology.
事業者からの返答
Dear Guest,
Please explain who cancelled this as I see NO record under IAsia Thailand of any cancellations. If indeed you booked with IAsia Thailand, please email me direct nick@iasiathailand.com
Thanks,
Nick (IAsia Thailand Online)
K
Kristofer W
November 25, 2024 · via Tripadvisor
Wow! Excellent
Great service, food and excellent views! Our waitress Amp was always available and made us feel welcome!
事業者からの返答
Dear Kristofer,
Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed the breathtaking views, delicious food, and attentive service during your visit. Amp will be delighted to know she helped make your evening extra special and welcoming. Your feedback inspires us to continue providing memorable experiences for all our guests. We hope to welcome you back for another magical evening soon!
Thanks,
Nick (IAsia Thailand Online)
T
Tracie_S
March 28, 2024 · via Viator
Incredible view
The view was the most memorable but the service was terrible. They had a large party and we were forgotten. They did not offer any apologies or compensation.
事業者からの返答
Dear Tracie,
Thank you for taking the time to share your feedback about Vertigo Rooftop Fine Dining at Banyan Tree.
Vertigo Rooftop offers a unique fine-dining experience, featuring exquisite cuisine, breathtaking city views, and attentive service. I am sorry you feel that you were forgotten but as we do not have any record of this, please do mention this to the manager as they would assist on the spot.
Sincerely,
Nick (IAsia Thailand Online)
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C9538FDdianeb
March 4, 2024 · via Tripadvisor
Disappointed
Special anniversary dinner and reservations. Food arrived lukewarm and was fair. In middle of dinner, we were asked to move to a different table so that they could combine our original table to seat four guests. We were dismayed but complied. My lavender hand sanitizer spray disappeared in the transfer. So disappointing for a special occasion and inflated prices. Very sad way to treat guests.
2人が参考になったと回答
事業者からの返答
Dear C9538F,
Thanks for your review and after checking, please see comments.
Food - You never told the waiter once this was lukewarm. We have no record of this, please speak up next time!
The waiter asked if you could move, you said yes? All you have to do is say no. I see on CCTV this was no issue by all parties.
For your hand sanitiser, we cant comment as you did not book any transfer with us.
Also please let us know that this is a special anniversary as you did not request this with us and we usually provide a cake if we know in time. You did not make any request with us,
Thanks,
Paul
