Pathetic experience. Water diluted beer, welcome drink was tasteless diluted last me water. Food sub standard
Best to avoid eating Or eat your dinner and go. The unlimited food and beer they offer is worthless
事業者からの返答
Dear kamalk940,
Thank you for sharing your review.
We must respectfully clarify that the bar and culinary teams adhere to strict quality controls, and we do not serve diluted beverages or substandard food. Had any of these issues been brought to our team's attention during the cruise, the staff would have immediately addressed them or offered fresh replacements on the spot.
Because no concerns were raised to any manager or crew member during your time on board, it is difficult for us to verify these claims after the fact. We encourage guests to speak with our on-duty supervisors immediately so we can resolve any issues during the event.
Sincerely,
Paul
P
Pioneer58563627591
January 24, 2026 · via Tripadvisor
Santaya River Cruises
Delicious food, great atmosphere, helpful staff, good service.
How you like this tour depends a lot on personality. It is a real crowd scene at the boarding location of all these tours and is overwhelming. That said, I think this company appeared to do better than others at keeping things more orderly for boarding. The buffet has to accommodate quite a few cultures, so that makes it hard to please everyone - the food was okay, but there was no line or flow. It felt like a fight to the finish with everyone crowding all parts at once. The entertainment was average and not very authentic. Mostly western music with a few costumed dancers thrown in. it was fun to see the fireworks on the river.
事業者からの返答
Dear Eileen,
Thank you for taking the time to share such a detailed and honest review.
We truly appreciate your balanced feedback and understand that river cruises can feel overwhelming, especially during the busy boarding period when multiple cruises depart at the same time. We’re glad to hear that our team made an effort to keep the boarding process more organized compared to others — that is something we continuously work hard to manage.
Regarding the buffet, you are absolutely right that catering to a wide range of international tastes can be challenging. We appreciate your comments about the flow and will share this feedback with the cruise operator to help improve crowd management around the food stations.
We also understand your thoughts on the entertainment. While the cruise aims to appeal to a broad audience, your feedback about authenticity is valuable and helps highlight areas for future improvement. We’re pleased that the fireworks on the river were a highlight and added to the overall experience.
Thanks,
Nick (IAsia Thailand Online)
J
jimmycurtis11
April 24, 2025 · via Tripadvisor
A great night out!
The Viva Alangka Dinner Cruise was an absolute highlight of our trip to Bangkok! From the moment we stepped aboard, we were treated like royalty. The boat was beautifully decorated and offered stunning views of the Chao Phraya River, including iconic landmarks like Wat Arun and the Grand Palace lit up at night.
The buffet was delicious and had a wide variety of Thai and international dishes—everything was fresh and flavorful. The live music and cultural performances added such a lively, joyful vibe to the evening. The staff was incredibly attentive and friendly, making sure we were comfortable and enjoying ourselves at every moment.
事業者からの返答
Dear Jimmy,
Thank you so much for your glowing review! We're absolutely thrilled to hear that the VIVA Alangka Dinner Cruise was a highlight of your Bangkok trip. It’s wonderful to know you enjoyed the stunning river views, the beautifully set boat, and the iconic landmarks lit up at night—it really is a magical setting.
We’re delighted the buffet and entertainment hit the mark for you, and even more so that our team made you feel so welcome and well taken care of. Your kind words mean a lot to us and will surely inspire others to join this unforgettable experience.
We hope to welcome you aboard again on your next visit to Thailand!
Warm regards,
Nick (IAsia Thailand Online)
C
colintravel2016
January 30, 2025 · via Tripadvisor
Highly recommended for anyone wanting great food, spectacular views, and top-notch entertainment
The Cruise was an absolutely amazing experience! The moment we stepped aboard, we were greeted by a warm and friendly staff who made us feel welcome right away.
The atmosphere was lively, and the views of Bangkok’s illuminated skyline were breathtaking. The buffet had a great variety of delicious Thai and international dishes, and everything was fresh and well-prepared.
The highlight of the night was the cabaret show! The performers were stunning, full of energy, and incredibly talented. The music, costumes, and choreography made for an unforgettable performance that kept us entertained the entire evening.
If you're looking for a fun and memorable night out in Bangkok, this cruise is a must! Big thanks to IAsia for securing the open air deck for us too
事業者からの返答
Dear Colin,
Thank you for your fantastic review! We're thrilled to hear that you had such an amazing experience on the VIVA Alangka Dinner Cruise with Cabaret Show.
From the warm welcome by our staff to the breathtaking views of Bangkok’s illuminated skyline, we’re glad every aspect of your evening was enjoyable. It’s wonderful to know that you loved the diverse buffet selection and found everything fresh and well-prepared.
The cabaret show is truly a highlight, and we’re delighted that the performers, music, and choreography made for an unforgettable night. We appreciate your kind words about our team at IAsia for securing the open-air deck for you—it’s always our pleasure to make your experience even more special!
We hope to welcome you aboard again for another memorable evening.
Best regards,
Nick (IAsia Thailand Online)
C
chiarasF5983ZY
January 30, 2025 · via Tripadvisor
Beautiful atmosphere of the outdoor tables, to improve the rest
Experience for tourists, beautiful outdoor tables but is more likely to find yourself in the indoor room, sometimes even with reduced visibility of the breathtaking exterior. The gastronomic choice remains small and of not high quality.
事業者からの返答
Caro chiaras,
Grazie per la tua recensione. Siamo felici che tu abbia apprezzato i tavoli esterni e il panorama mozzafiato. Ci dispiace sapere che la tua esperienza nella sala interna non sia stata all’altezza delle aspettative. Cerchiamo sempre di offrire la migliore disposizione possibile per tutti i nostri ospiti.
Prendiamo nota anche del tuo feedback sulla selezione gastronomica e lavoreremo per migliorare la varietà e la qualità dei piatti offerti.
Speriamo di poterti accogliere di nuovo per offrirti un'esperienza ancora migliore!
Cordiali saluti,
Nick (IAsia Thailand Online)
G
gizago
September 29, 2024 · via Tripadvisor
Superb! Don't believe the bad reviews!!
Absolutely spot on. Loved it. Attentive staff, superb entertainment and an amazing selection of food.
Really can't fault it and highly recommend.
The only piece of advice would be to make sure you book the TOP DECK as that's where all the entertainment takes place and also gives unobstructed views of the remarkable Bangkok skyline
事業者からの返答
Dear gizago,
Thank you for your fantastic review! We're thrilled to hear that you loved the VIVA Alangka Dinner Cruise experience, from the attentive staff to the superb entertainment and food selection. We hope to welcome you back on board for another unforgettable evening soon!
Thanks,
Nick (IAsia Thailand Online)
Thanks,
Nick (IAsia Thailand Online)
2
213tigerl
July 27, 2024 · via Tripadvisor
didnt even see the landmarks
Do not recommend. Why did our cruise go south to terminal 21, taking us to nowhere instead of following the route and taking us to the grand palace. We saw nothing of the famous landmarks. The food was mid and it was raining the whole time.
事業者からの返答
Dear Guest,
Thank you for sharing your feedback on the VIVA Alangka Dinner Cruise with Cabaret Show. We apologize that the cruise did not meet your expectations and that the route did not include the landmarks you were hoping to see. We also regret that the weather impacted your experience but the rain is beyond our control. As per the website if the tide is high, we have to take another route.
Thanks,
Paul
K
Kgale S
April 21, 2024 · via Tripadvisor
Below average .
Firstly , the staff at the line-up near the pier were not communicative in where the line started or ended . We arrived early and they told us to hang around but ended up being told to go the back of the queue when it was time to board (a queue we were not aware was there for this specific cruise) it felt messy .
Secondly , there is no organisation as to tables going to the buffet stations , as soon as the boat ride started , everyone got up at the same time to help themselves and it was really frustrating and tough having to navigate the crowd. They should try to manage that timing a bit better and maybe try to allocate certain rows at a time to come to the station .
The music was fairly good although the entertainers (Thai traditional dancers) were BASIC and begged for money at each table... we could not even see the performance from where we were sitting - we had to stand up and go to the front . The food was also below average .
One positive is that the staff serving drinks were generally helpful and served with a smile . Many improvements to be made but I would not personally book with this cruise again … I’ve been on a few others that are better value for money in Bangkok .
事業者からの返答
Dear Kgale,
Thank you for taking the time to provide your feedback. We are truly sorry to hear that your experience on the VIVA Alangka Dinner Cruise did not meet your expectations. We strive to provide an enjoyable and entertaining evening for all our guests, and we regret that we fell short in your case.
For the queue, as you can appreciate there is more than 1 cruise docking at the pier at any one time so we have to arrange a queue last minute.
The buffet is throughout the night and we can not control what times people go up for the food. All you can do is wait till the queue goes down. This is a busy ship with several hundred people on board.
Please do ask your waiter for a free table next time as they would happy to move you if space is available. After checking I see there were 27 tables free.
Thanks,
Paul
M
M1400KMthomasl
March 6, 2024 · via Tripadvisor
Exciting evening
Great entertainment
After the initial jostling at the buffet, there was an ‘orderly’ delicious meal that was constantly being refilled
Tried to get seats up on the deck (A)
Bangkok at night! Great!
Lots of wow impressions
When 5 ships arrive, there are a lot of people who want a taxi
We simply entered 150 B more in Grab and we had one
That’s how the market economy works 😀
Great evening
事業者からの返答
Dear Guest,
The VIVA Alangka team is delighted to read your recent review and learn about the exceptional experience you had on board. We appreciate you taking the time to share your feedback.
We are committed to providing a comprehensive and entertaining evening on the Chao Phraya River, featuring a captivating cabaret show, a delicious and diverse buffet, and breathtaking views of Bangkok's skyline. We are thrilled that your experience on the VIVA Alangka embodied these elements.
Thanks for your review,
Regards, Nick
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