We did not enjoy this one day trip. The guides basically ignored us as we the minority couple on board. The food wasn’t amazing and the music was awful and very loud. Banana island was overcrowded and swimming was not encouraged due to sea Urchins. The second stop was terrible for snorkelling as there were too many boats around and the sea was cloudy. The trip back to shore was very very slow and people onboard became drunk and obnoxious.
Dear Susan, Thank you for taking the time to share your feedback regarding your recent Racha and Coral Islands Full-Day Boat Tour From Phuket. We are truly sorry to hear that your experience fell short of your expectations and that you did not enjoy your day with us. Delivering hospitable, high-quality, and peaceful travel experiences is at the heart of our service, so it is deeply concerning to hear about your experience with the guide team, overcrowded conditions, food, and music. However, this complaint comes as complete news to us, as no issues or concerns were raised to our guide during the tour, nor to Viator or our team on the day. While we always welcome feedback after the fact to help us improve, addressing concerns in real time on the day allows our team to step in, resolve issues immediately, and ensure you have an enjoyable trip. Should you wish to discuss this further, please feel free to reach out to us, I see you did originally message us about your hotel details once you booked. Regards, Paul
