This trip was good. The staff were kind and helpful but it wasn’t a comfortable ride in the ferry. We opted for 1st class which were a sort of recliner shape seat but did not l have the comfort of a recliner nor did it recline. For a little over 2 hour ride one way, this was not a good choice. Nevertheless, seeing the beautiful Phi Phi Long Island was amazing. I wish we had more than 2 hours on the island. Waking up and traveling that early, I think more than a couple of mini croissants and a small slice of some chocolate sort of cake should’ve been offered. It we were grateful nonetheless. The lunch was really good and my husband is extremely picky. We had the best fruit smoothies right next to the Resturant where we ate lunch on the island. We had a transfer of boats which was pretty cool and easy to do at sea. The transport that picked us up from the hotel was on time and comfortable however the van going back was extremely uncomfortable to the point that my legs hurt once I got off from being so crushed. The guide was knowledgeable and we leaned a lot. There was a little confusion with some travelers that brought suitcases for overnight lodging at one do the islands. Overall I was glad that we took the excursion but it was an extremely long day spent traveling.
事業者からの返答
Dear Carla,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Just to let you know that we have never advertised the seats recline and for the van back, we have passed this on,
Thanks,
Paul
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thejasm2022
January 27, 2023 · via Tripadvisor
Worst organization
Worst experiences, food shortage happened for lunch which can be considered as unexpected error but no snookling which was part of event is not acceptable , no travel guide could help us in any way, totally unorganized, all from different travell company booking was clubbed into one boat.
事業者からの返答
Dear Guest,
Thanks for your review and sorry you did not like the day out.
This is a ferry which you would expect would hold many people from various companies.
The guide could not help? Our tour includes guide and snorkelling.
I also can not find your reservation if you booked with IAsia Thailand. I would be grateful if you can email me your reservation and name to nick@iasiathailand.com to see if you booked this with us or posted in the wrong business.
Thanks,
Nick
Update Jan 29 - Customer has not reached out to us so we assume not booked with us
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Bryan_R
November 15, 2022 · via Viator
Great day trip from Phuket
Had a great experience. The entire crew/staff were knowledgeable and attentive. Did the snorkeling off the longboat and totally recommend. The current started kicking in due to an unexpected storm, but it was still a great day. Vegetarian options at the island buffet as well, so that was a plus.
事業者からの返答
Dear Bryan,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Regards,
Nick
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pradeepgoyalk
October 29, 2022 · via Tripadvisor
Below expectations
Went from Patong to Phi Phi Island. Phi Phi is below expectations and nothing new to see. Whole day was wasted. Would have spent the day in Phuket in much better way.
Ferry was excellent. Bought Gold VIP seats and fully enjoyed.
1人が参考になったと回答
事業者からの返答
Dear Pradee,
Thank for your review but it would be great if you can elaborate why you did not like Phi Phi?
Phi Phi has just reopened Maya Bay and we have some excellent reviews so I hope you can update with more information,
Thanks,
Nick
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lewie787
February 3, 2020 · via Viator
Great experience from start to finish.
Pick up was on time. Absolute pleasure on the ferry to Ko Phi Phi (Premium Class). Wellworth the extra money just for the air conditioning alone. Speed boat allowed us to cover lots of areas in a short amount of time. Lunch was superb with the only problem being that it was too much....but that's not a problem! Return to Phuket included complimentary beers which was a nice touch to complete the day. Highly recommended!
事業者からの返答
Hi Lewie787,
Thanks for booking the premium seat upgrade on the ferry to Phi Phi.
Its great to read that there was too much food but I see you enjoyed this!
Regards,
Nick
M
mikb75
December 27, 2019 · via Tripadvisor
Phi Phi Islands with ferry
Out of eight hours of excursion 5 are travel (a + r), landed on the island we had two and a half hours (including buffet lunch) to stay on the beach.... we did not snorkel (even not enticed by the guide who advised us not to do it if we were not good swimmers, as there is an accident a day😱 and the time to enjoy the beach would have been practically zero)
Not to mention the noisy typical boats that continue to run in front of the beach ..
I highly recommend another type of excursion!
Mirko
事業者からの返答
Clearly the writer of this ‘Review’ did not book the type of tour he/she was wanting to do and did no research before making the booking. The 2star rating is based on the writer having the wrong expectations for the tour and not on the tour itself.
Customer obviously did not realise that the Phi Phi Islands at 40kms from Phuket. This tour is for the FERRY to Phi Phi Islands (and return) with some time for snorkeling and a brief stop at Phi Phi Don Island. (I think the customer saw the name Phi Phi in the tour name and figured that meant 8hours on Phi Phi!) .
We have speedboat tours out to Phi Phi Island, should that be what the traveller wishes. But many people do find this ferry trip excellent value for money and just what they are looking for (having done the research beforehand).
Christopher
Product Manager - Tours & Activities Online
I Asia Group
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townhouse122
November 21, 2019 · via Tripadvisor
We just loved Phi Phi Island!
We booked this with Viator and the agent I Asia contacted us to let us know we had a pick up included and also the time. The guide Julie was on time meeting us in the Hotel. We then picked up another 2 passengers and drove to the Pier.
The boat to Phi Phi first stop was about 90 minutes and we sat in first class. This is a MUST DO for anyone travelling to Phuket. Snorkelling amongst the tropical fish was the highlight for us both and we had a hearty lunch of Thai food which was excellent.
This was excellent value for money but the service from I Asia was outstanding that we also booked our return transfer back to the Airport
2人が参考になったと回答
事業者からの返答
Dear townhouse122,
Thank you for booking your Phi Phi Island tour (and the transfer back to the airport) with I Asia. Great to read how much you enjoyed the tour. We appreciate you mentioning the tour's "excellent value for money" and the "outstanding service" you received.
Kind regards,
Christopher
Product Manager - Tours & Activities Online
I Asia Group
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passionfruitshake
October 23, 2019 · via Tripadvisor
Great value for Money day out!
What an amazing experience..from the hotel pickup to the ferry to the trip over and snorkelling on phi phi island..Everything was absolutely perfect..the buffet lunch was very good too...The staff on the ferry on the ferry were so helpful throughout the day..i would highly recommend paying a little more and opt for premium class for that extra luxury and comfort to and from the island. Highly recommend and we booked with our I Asia guide in Phuket.
1人が参考になったと回答
事業者からの返答
Dear passionfruitshake,
This is truly an amazing day out and we appreciate your kind words and also your suggestion to upgrade to the Premium seats.
Thanks for booking with I Asia Thailand!
Regards,
Nick
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peterpiper11
September 23, 2019 · via Tripadvisor
Amazing will do it again if I visit Phuket!
The ferry trip to Phi Phi is over is 2 hours so we paid the extra 200 Baht and sat in first class. A definite must do! Free drinks and goodies not to mention lots of room to stretch out and sleep during the trip over. Phi Phi by ferry is relaxing and a great way to see these beautiful islands. The lunch at Phi Phi was exceptional and the snorkelling off shore was really fun and an experience not to be missed! I Asia Thailand were exceptional and their guide jacky was a credit to the company!
2人が参考になったと回答
事業者からの返答
Dear Peterpiper11,
Please do visit Phuket again and book another great day trip with I Asia Thailand. We're very pleased to read that you enjoyed the day out to the Phi Phi Islands by Ferry so much.
Kind regards,
Christopher
Product Manager - Tours & Activities Online
I Asia Group