The Airport meet and greet was as specified in the Instructions. However, the ride the hotel was extremely uncomfortable do to the driver's reckless driving. He drove without considering safety of his passengers. We were glad to have our travel insurances incase he got us into a reck.
事業者からの返答
Dear David,
Thank you for taking the time to share your feedback regarding your recent transfer in Phuket.While we are glad to hear that our airport meet-and-greet team fulfilled your arrival instructions as scheduled, we take your comments regarding the drive to your hotel very seriously.
Passenger safety, comfort, and peace of mind are our absolute highest priorities.
All of our vehicles are equipped with real-time GPS tracking systems that continuously log vehicle speed and driver behavior. Following your feedback, our fleet operations management team thoroughly reviewed the GPS telematics data for your specific journey from the airport. Based on these records, we did not find any instances of speeding, rapid acceleration, or erratic swerving during your trip.
We would be more than happy to share the complete GPS route map and speed tracking log with you directly for your peace of mind. Please feel free to send us a direct message back through your booking platform, and our team will promptly send these details over to you.
We truly appreciate your review, as maintaining safety and transparency remains our top commitment to our guests.
Warm regards,
Paul
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Gerard_S
September 16, 2026 · via Viator
Best experience by Viator
The pick up was seamlessly done with comfort. I had very little things to worry as everything was taken care like clock work! They also willing to wait until all our friends arrived on different flight.
事業者からの返答
Dear Gerard,
Thank you for taking the time to post your wonderful review on Viator!
We are so glad to hear that your Phuket transfer went seamlessly and that you could relax knowing everything was taken care of like clockwork. Coordinating arrivals across different flights can be tricky, so we were more than happy to wait for all your friends to arrive so everyone could travel together comfortably.
Thank you again for choosing us for your trip to Phuket, and we hope to welcome you all back to Thailand again soon!
Warm regards,
Nick (IAsia Thailand Online)
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John_F
August 23, 2026 · via Viator
Great Transport Option
The tour people send several messages to make sure we knew where to meet them. It was appreciated. Good communication.
事業者からの返答
Dear John,
Thank you for taking the time to share your review! We are delighted to hear that our proactive communication and clear directions helped make your arrival at Phuket Airport smooth and stress-free. Ensuring our guests know exactly where to meet their driver is a top priority for us.
Thank you for choosing IAsia Thailand, and we hope to assist you again on your next trip!
Regards,
Nick (IAsia Thailand Online)
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Ian_G
August 17, 2026 · via Viator
This was a good choice for Airport transfer
This was well organised. Communication before pickup was clear and frequent, we were met on time at the agreed location and the transport was spacious and comfortable
事業者からの返答
Hi Ian,
Thank you so much for taking the time to leave a review! We are thrilled to hear that your transfer was well-organized, comfortable, and punctual. Clear communication and hassle-free service are top priorities for our team, so it’s wonderful to know everything ran smoothly from start to finish. We look forward to welcoming you back to Phuket on your next trip!
Thanks,
Nick (IAsia Thailand Online)
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David_B
August 2, 2026 · via Viator
Pick up was on time and...
Pick up was on time and service happy and helpful. The vehicles are comfortable to ride in - air conditioned, plenty of room for baggage and people.
事業者からの返答
Dear David_B,
Thank you so much for taking the time to leave us a review on Viator!
We are delighted to hear that your airport transfer went so smoothly. Punctual pickups, friendly service, and comfortable, spacious, air-conditioned rides are always our top priorities, so it is wonderful to know our team hit the mark for you.
Thank you for choosing IAsia Thailand for your travel in Phuket. We hope you had a fantastic trip, and we look forward to assisting you again on your next visit!
Warmest regards,
Nick (IAsia Thailand Online)
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Adam_S
July 6, 2026 · via Viator
Driver issues
Driver dropped us at the wrong part of the resort and when asked if this was correct he insisted they are all the same (it’s a big resort and the error cause confusion for the family). I was disappointed the driver did not want to accept he was at the wrong location.
事業者からの返答
Dear Adam,
Thank you for taking the time to share your feedback. We are very sorry to hear that your arrival caused confusion for you and your family, and that the driver’s communication did not meet your expectations.
To clarify, the Katathani Resort is an expansive property with multiple wings and separate entrances (for example, the superior rooms have their own dedicated section). Our standard procedure is to drop all guests at the main resort entrance unless a specific wing is requested beforehand. Because the resort regularly uses its own internal buggy service from the main lobby to transport guests and luggage to the correct buildings, our drivers generally view the resort as one unified destination.
However, we completely understand that a clearer explanation from our driver would have prevented this stress for your family. We will address this with our team to ensure our drivers communicate more clearly and helpfully in the future.
We appreciate your valuable feedback and hope you still managed to have a wonderful stay in Phuket.
Warm regards,
Nick
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Melissa_R
June 30, 2026 · via Viator
Our driver was very...
Our driver was very helpful and drove calmly and professionally. The van was huge enough to accommodate our family and all our suitcases.
事業者からの返答
Dear Melissa_R,
Thank you for taking the time to share your experience with us! We are delighted to hear that you had a smooth and comfortable journey from the airport.
Providing a calm, safe, and professional drive is always our top priority, so it’s wonderful to know our driver hit the mark for your family. We are also glad that the spacious van comfortably fit everyone and all of your suitcases with room to spare!
We hope you have an incredible time exploring Phuket, and we would love to assist you with your transport needs again in the future.
Warm regards,
Nick (IAsia Thailand Online)
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Eric_V
January 7, 2026 · via Viator
Good reliable option
I would not hesitate to recommend this company for round trip transfer service from Phuket Airport. When we arrived a representative was waiting with a sign with our nam just as described. Our hotel was an hour away from the airport and the driver was waiting at 4:20 a.m. exactly as we requested on the day that we left.
事業者からの返答
Hi Eric,
Thank you so much for the high recommendation! We are thrilled that our team provided a seamless experience for both your arrival and your 4:20 a.m. departure. We know that early morning flights can be stressful, so we make punctuality our absolute priority. It’s wonderful to hear our driver was there exactly as requested for your long drive to the airport. We look forward to being your trusted transfer choice on your next trip to Phuket!
Thanks,
Nick (IAsia Thailand Online)
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Philippa_M
January 6, 2026 · via Viator
Good communication about...
Good communication about where to meet our van via WhatsApp message. The whole process was easy after exiting the airport. Lovely big air conditioned van to our hotel.
事業者からの返答
Hi Phillippa,
We are thrilled that your arrival was so smooth! Making the process easy after exiting the airport is our top priority. Our team loves using WhatsApp to ensure there is no confusion at the meeting point. Thank you for the kind words about our lovely vans and air conditioning—we look forward to being your ride of choice next time you visit!
Thanks,
Nick (IAsia Thailand Online)
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Jeany_B
November 12, 2025 · via Viator
Great airport transportation
This transportation service was great - on time & great at communicating - very reliable. I would use them again.
事業者からの返答
Dear Jeany,
Thank you for your kind review! We’re delighted to hear that you found our Phuket Airport private transfer service punctual, reliable, and easy to communicate with. It’s wonderful to know you’d choose us again — we look forward to welcoming you back for another smooth and comfortable journey soon!
Thanks,
Nick (IAsia Thailand Online)