グランカナリア洞窟カヤック＆シュノーケリングツアー

EXTREMELY DISAPPOINTING and, in my experience, nothing like the activity I thought I had booked. I specifically booked this because it is advertised as “Kayak & Snorkeling Tour in Caves in Gran Canaria.” The booking itself also described it as “Kayak in caves and beaches.” Caves—not cave. I travelled all the way from Las Palmas, spent roughly €30 on transport and around €70 on accommodation specifically so I could do this excursion. The caves were the entire reason I chose it. What did we actually get? We went a very short distance into ONE cave, stayed there for what felt like about two minutes, and came straight back out. There was no meaningful cave exploration whatsoever. As for the advertised snorkelling, the guide advised us that we could snorkel if we wanted to, but that the conditions were so bad we wouldn’t actually be able to see anything. Unsurprisingly, we chose not to get into the water to “snorkel” when the guide had effectively told us there was nothing to see. Instead, an enormous proportion of the excursion was simply paddling. By the end our arms were so exhausted that it affected what we were able to do afterwards on our holiday. Had this been advertised to me as a strenuous kayaking excursion with a very brief visit to the entrance of one cave and a beach stop, I would never have booked it. The guides themselves were friendly, and I want to make that absolutely clear. My complaint is not about them personally. My problem is with how the experience was sold and how the company handled the situation afterwards. When I complained, the company actually confirmed to me in writing that under normal conditions they usually visit THREE caves, but that conditions that day meant the guides considered the other caves unsafe to access. That is precisely my problem. If two of the three caves cannot safely be visited, and conditions are also poor enough that the advertised snorkelling is effectively not worthwhile, customers should be told before setting off and given the opportunity to reschedule or cancel. Instead, we weren’t given that choice. The company decided that because it was still safe to kayak, enough of the activity remained to proceed. But I didn’t travel across Gran Canaria and pay for accommodation because I desperately wanted several hours of paddling. I booked a “Kayak & Snorkeling Tour in Caves.” Their response regarding the snorkelling was particularly frustrating. They told me that nobody actually prevented us from snorkelling: the conditions simply “were not ideal” and therefore not doing it was our choice. Technically, perhaps. But when your own guides indicate that conditions are so poor that attempting the advertised activity is essentially pointless, presenting the customer’s decision not to do it as simply their “choice” completely misses the point. I initially asked for only a 50% refund, which I thought was a very reasonable compromise considering that major advertised elements of the excursion weren’t delivered as expected. Their response was to offer me 25% as a goodwill refund. For our £74.60 booking, that amounted to roughly £19. After travelling from Las Palmas, paying for buses and accommodation specifically for this excursion, and discovering on the water that two of the three caves the company itself says it normally visits couldn’t safely be entered, that offer honestly felt insulting rather than conciliatory. What makes this particularly difficult to accept is that this wasn’t a situation where the entire excursion suddenly became impossible. The company says the guides knew the conditions were unsuitable for accessing two caves but suitable for kayaking. In other words, they knew during the excursion that a substantial part of what attracted us to the tour wasn’t going to happen. Safety absolutely comes first. I would NEVER expect a guide to enter a cave they considered unsafe. But safety isn’t an excuse for poor communication. If conditions mean the advertised experience has to be substantially changed, tell customers and give them a choice. Don’t simply replace the missing parts with considerably more kayaking and afterwards argue that technically the excursion still went ahead. The company eventually told me they considered the matter closed and would no longer communicate about it. So here is my experience for prospective customers instead: If you’re booking this specifically because you want to explore caves and snorkel, be aware that you may end up doing neither in any meaningful sense, while the excursion still proceeds because conditions remain suitable for kayaking. Had somebody explained that possibility clearly to me beforehand—or simply said that morning, “Unfortunately we can only safely access one of the three caves today and snorkelling conditions are poor; would you like to continue, reschedule or cancel?”—I would have had absolutely no complaint. Instead, I spent a substantial amount of money getting there for an experience whose main attractions, from my perspective, largely didn’t happen, and was then offered approximately £19 back. The guides were nice. The beach was nice. But the experience I received was absolutely not worth the journey, accommodation, money or physical effort, and the company’s handling of a perfectly reasonable complaint made the whole thing significantly worse. I wish I had spent the day—and my money—elsewhere.

First sea kayak trip, everything went very well from start to finish Victor goes out of his way to take photos of every boat, even when participants go around the rock instead of passing in front of it.... I really recommend the 4:00 PM time slot; it allowed us to see the sunset as a bonus.

I went with my family and the monitors were very attentive to everyone. It is very much worth it. 100% recommended activity.

Definitely worth it. The guides were friendly and clear in their explanation, which gives you a sense of security. The trip itself is pleasant. Breathtaking views and an adventurous experience. You will get a drink and a cookie as a snack, we advise bringing something of your own.

Great, very good experience and choice, the instructors were charming and very professional!! Without a doubt, you should choose this adventure.

In general, it is an experience that is worth doing during the vacation. But the price was very high compared to similar ones on the peninsula. Also, I have a point to improve: the kayaks have to be prepared, available at the start point of the route and collected by company staff, it surprised me that they asked us to bring them, they weigh a lot and by carrying them I overexerted my back.

Super fun, active kayak tour with two nice guides. We personally found the snorkeling a bit less enjoyable, but that had more to do with the rocks in the sea. Rotsspringen was also very fun. It was also a good workout for the fitness people.

We really liked the kayak tour. Our guides were very attentive, informative, and helpful. You get waterproof bags that you can securely attach to the kayak. I recommend water shoes, but the tour is also no problem at all barefoot (that's how we did it). The guides take photos at various spots, so you don't have to bring any valuables yourself. We paddled into a cave, jumped off the rocks, and then rowed to a secluded beach. Unfortunately, the waves were so strong that we couldn't snorkel, and you wouldn't have been able to see anything while snorkeling there anyway, but that is, of course, always dependent on the day. Overall, it was a very nice experience for us.

fun family activity, with a break before snorkeling and jumping off the Cliff

We loved everything. It was very fun and instructive. The guides were great.