Amazing place to visit but consider if a skip the line ticket is worth the extra cost.
Stunnng place to visit, so atmospheric and the architecture is incredible. However, disappointed with the skip the line booking. I booked the night before, but when I got there the next morning, it wasn’t busy, so would have just walked in anyway. However, I appreciate visitor queues are unpredictable. It also mentioned an audio guide which I never received. Therefore felt I’d spent extra money on nothing, so wish I had taken a risk with the queues and paid on the day.
S
Stephen_R
October 2, 2026 · via Viator
Serene and Photogenic
Beautiful place. The operator was on time. I was waiting for 9am so smaller crowds. The guide was there right before 9 to give us our ticket, and we were the first to come in the cistern. I was able to take good pics and video minus the crowds.
W
waggy21
September 30, 2026 · via Tripadvisor
Impressive structure, worth seeing.
We all enjoyed walking around the Basilica cistern. We booked online with Get your guide. Heads up. I screenshot the QR code tickets and booking info only to find they wanted to see the email. WHY….I did not have internet so we had a problem. Eventually hotspot phone to access mail….Was not happy about this. With that I lost my saved audio tour access. You don’t have internet coverage underground.
R
Renata_R
September 3, 2026 · via Viator
Wonderful!
Wonderful! The sculptures, the walkway over the water, the lights... The experience was absolutely incredible!
V
Vanessa_T
August 13, 2026 · via Viator
Strange ticketing experience
The audio guide is good but is a real faff to use, not very user friendly. You can't download it prior even though you think you have. It doesn't download to your phone. As others have said you need it open prior to go into the Basilica.
There was a change to how tickets are distributed which is abit odd, ie finding the lad with a flag in the street who then gives you a paper ticket. Bizarre I know.
All was good though and we got in without a problem. Went at 930am and was lucky as there were no queues.
Awesome experience, worth visiting.
T
tonyhwright
May 16, 2026 · via Tripadvisor
Basilica Cistern Visit
Stunning visit. I didn't realise that water would be dripping on us, but made no difference the cistern is well worth visiting.
L
Lisa_K
May 9, 2026 · via Viator
Incredibly beautiful and...
Incredibly beautiful and amazing site. Buy tickets beforehand and be sure to download them while you have WiFi. Same for the audio guide.
S
Safari312644
May 7, 2026 · via Tripadvisor
Definitely with the visit!
Great experience! Loved visiting the cistern. I HIGHLY recommend the"skip the line" ticket. It's well worth it! The only thing I'd like changed is the audio guide because the wifi isn't good and it's hard to operate the audio link. It's prefer to have s manual, old fashioned guide device over using or phones. Otherwise it's a great experience!
F
Francisco_S
May 7, 2026 · via Viator
Entrance without queues!!!
We had to queue for over an hour, it rained and we tied up, we paid to get in without queues,
事業者からの返答
Dear Francis,
We would like to clarify that the tickets provided are specifically "Skip the Line" tickets, designed to bypass the main ticket purchase queue. If you choose to stand in the general admission line despite having these priority tickets, we unfortunately cannot be held responsible for the wait time incurred.
Additionally, please understand that local weather conditions, such as rain, are entirely outside of our control. Our service is focused on providing valid entry and priority access as described.
C
chrisjA4053RE
May 1, 2026 · via Tripadvisor
Basilica Cisterna only accept QR codes
I booked this "skip the line" tour with Trip Advisor. I received several e-mails in advance stating "inside is your ticket". When we reached the Basilica Cisterna, the receptionist said that only vouchers with QR codes could be accepted but my voucher was a bar code. The tour company kindly provided a helpline number. I called the number but it just rang out. 🤨
事業者からの返答
Dear,
We would like to clarify that the digital ticket for this attraction was successfully generated and sent out to you. Because the local museum turnstiles strictly require QR codes rather than standard barcodes, our automated delivery system sends the exact format required for entry.
Regarding our customer support, we want to assure you that our WhatsApp support line is open and active 24/7. Our system is optimized to instantly retrieve and forward your valid QR-code tickets the exact moment a guest inputs their Booking Reference ID into the chat. We regret if there was any difficulty reaching us via a voice call at that specific moment, but our digital chat support remains fully staffed and operational to resolve gate issues in real-time.
We always aim to provide a seamless "skip-the-line" experience, and we will use your feedback to make our email instructions regarding QR codes even more prominent for future travelers.
If you have any further details you would like to share, please feel free to reach out to us directly.
