Our guides Logan and Carlito were kind and helpful. The check-in process however is chaos. They should have you complete the waiver online before arrival. The ride itself was very unremarkable. Not much to see aside from some very thin cows. The waterfall was a trickle because it has been a little dry. We didn't swim in the pool. The horseback tour shares the trail with the ATV tour. I didn't like that. Aside from lovely conversations with our guide, it was a disappointment.
事業者からの返答
Thank you for your honest feedback.
We're glad to hear that Logan and Carlito were kind and helpful guides. However, we're truly sorry that the rest of the experience fell short of your expectations. We take your comments seriously — especially regarding the check-in process, the trail conditions, sharing the trail with ATVs, and the waterfall level due to dry weather. We'll work on improving the waiver process and better managing expectations for guests. We appreciate you sharing your experience so we can grow and do better
Q
Qwyntrell_C
January 17, 2026 · via Viator
A must do experience!
This was really fun! Me and my wife didn't have any experience riding horses, but the instructors and horses were experienced and made everything really easy on us. Most of the trip was shaded by large beautiful trees, the trails were rugged, but not scary, the only complaint I have is the waterfall was not much of a waterfall. Overall this was a great experience, if you dont care about waterfalls and want the horse riding experience this is definitely it! The activity does encourage long pants, we did not bring pants so we wore shorts. It was a little uncomfortable until we laid a towel over the saddle, make sure to bring a towel if you dont have pants!
事業者からの返答
Thank you so much!
We're thrilled you and your wife had such a fun horseback riding experience, especially as first-timers. It's great to hear the horses and instructors made it easy and enjoyable. We appreciate your honest note about the waterfall and the pants recommendation — that's helpful for future guests. Thanks for sharing, and we hope to see you again!
R
Richard_B
August 30, 2025 · via Viator
Jacó Horseback and Waterfall Tour Fail
There is basically nothing to this tour. There is nothing interesting about it. The guides lead you to a waterfall with a basin you can swim in and an area to walk around. There is a cooler that dispenses water in paper cones. It only takes an hour at best. You retrace your route in to go out. Definitely not worth it. There are much better horseback tours available. Don’t waste your money on this one.
事業者からの返答
Thank you for taking the time to share your feedback. We're sorry to hear that the tour did not meet your expectations. We strive to provide a memorable and authentic nature experience for all our guests, focusing on the serenity and natural beauty of the waterfall and its surroundings.
We appreciate your comments about the route and duration, as all feedback helps us evaluate our offerings. We also offer more extensive tour options for those seeking a longer adventure, and we regret if this wasn't made clear.
We hope you might give us another chance in the future to provide a better experience
M
Mary_S
April 6, 2025 · via Viator
Great horseback ride trip with visit to waterfalls.
Fun horseback ride through the forest and visit 2 waterfall pools. We able to swim in the waterfall pools which was a great experience. The horses were docile and felt safe to ride. There was one youngster around 6 years old who had never ridden and by the end she loved it. Wear your bathing suit if you want to go for a dip. It’s very refreshing and you will dry off in no time.
事業者からの返答
"Thank you for sharing your wonderful experience with us! We're delighted to hear you enjoyed your horseback ride through the forest and the refreshing swim in the waterfall pools—it’s truly a magical combination! It warms our hearts to know that even our youngest rider (who was new to horseback riding) ended up loving the adventure—that’s what we strive for! Your tip about wearing a bathing suit is spot-on, and we’re so glad you felt safe and comfortable with our gentle horses. We’d love to welcome you back for another ride (and dip!) anytime. Until then, happy trails!"
R
Rachel_G
November 25, 2022 · via Viator
Fun and relaxing!
The guides were amazing. They were funny and accommodating to each person. And they made me laugh! I recommend this for all ages.
事業者からの返答
That is the best way to discover what Costa Rica has for you! Thanks you for choosing us to have a great day of adventure.¡PURA VIDA! 🇨🇷
9
925perryc
March 10, 2021 · via Tripadvisor
Best Experience in Costa Rica
This was an amazing experience all the way around. From the beautiful horses to the gorgeous cenotes and waterfall... it was like a sweet piece of Heaven. Our guides were funny and accommodating, very knowledgeable and patient. I definitely recommend!
事業者からの返答
Thank you for your remomendation, our customer are very important for us!
N
Nubian_Goddess_3
September 18, 2019 · via Viator
Chasing Waterfalls
We were a group of 8. Two of the ladies chickened out and didn’t ride. Nestor was very helpful and answered all our questions. The waterfall was beautiful. The 1.5 mile trek was magnificent even in the rain. Would definitely do it again. Thank guys.
事業者からの返答
Hello Nubian! . Thank you very much for your review. We really appreciate it.
Best Regards
Green Line Costa Rica!
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