Very bad experience with this agency.
We had booked a 3 day trip to Cairo and it was extremely disappointing from start to finish. The first two days we had a very old guide, obviously tired, who gave us almost no explanation. On several occasions, we found ourselves visiting alone, without any accompaniment or information, which is unacceptable for a guided service.
On the third day, it was even worse: we had to visit the Museum of Civilization entirely alone, with no guide, no explanation, nothing. Suffice to say that we could have organised this ourselves without paying an agency.
Non-existent organization, total lack of professionalism, and clearly not up to the price paid. I absolutely do not recommend this agency.
1人が参考になったと回答
事業者からの返答
Je respecte votre avis, mais je souhaite clarifier certains points :
Expertise : Vous aviez un guide francophone expérimenté et professionnel, malgré une météo difficile et la pluie.
Flexibilité : Dès le troisième jour, j'ai accédé à votre demande en remplaçant le guide par un intervenant plus jeune.
Adaptation : Le NMEC n'était pas prévu initialement. Nous avons remplacé le Vieux-Caire par ce musée, avec un guide francophone, pour vous satisfaire.
Service : Notre équipe a été ponctuelle, souriante et flexible, vous accordant plus de temps sur les sites.
T
Trip02960457561
September 15, 2025 · via Tripadvisor
Awesome day tour in the pyramids, Coptic Cairo and GEM
It was awesome! We had a great time with our knowledgeable tour guide, Nasser. I highly recommend him. Shukran, Nasser. Seeya!!!
事業者からの返答
Many thanks for 5***** review
V
Venture10314951193
June 14, 2024 · via Tripadvisor
A VIBRANT EXPERIENCE
VERY INTERESTING ENCOUNTER WITH CAIRO AND GIZA. A VIBRANT FULL OF LIFE CITY.
OUR GUIDE WAS NASSER, A TOTAL GENTLEMAN WITH EXCELLENT KNOWLEDGE ABOUT THE HISTORY OF EGYPT.
IT WAS DEFINITELY A PLEASURE HAVING HIM AROUND AND I RECOMMENDED TO ANYONE.
CAIRO IS MIND BLOWING AND FILLED WITH CONTRASTS.
THE BIGGEST SHOCK IN ADMIRATION WAS THE WAY THEY DRIVE. IT'S SOMEHOW A WELL COORDONTATED CHAOS THAT, INCREDIBLY, WORKS.
THEIR RELATIONSHIP WITH AMIMALS IS AMAZING. FROM CAMELS, HORSES, CATS AND DOGS, EVERYTHING IS PURE HARMONY.
OUR ACCOMMODATION WAS AT THE HAYAT HOTEL.
A HOTEL WITH AMAZING VIEW, VERY TASTY FOOD AND FRIENDLY STAFF BUT WITH SOME TEHNOLOGICAL ISSUES.
THE WI-FI IS KIND OF LIKE A SNEAKY NINJA. APEAR AND DISAPPEAR IN THE HOTEL AND NOT EVER IN OUR ROOM.
TV ALSO AND THE AIR CONDITIONING REFUSES TO WORK FROM MORE THAN TIME TO TIME.
TIPPING IS A PART OF THE GAME AND CAN BE OVERWHELMING.
ANYWAY, ALL IN ONE, WAS AN AMAZING EXPERIENCE AND LIKE I WROTE AT THE BEGINNING, A GOOD GUIDE IS VERY IMPORTANT AND BECAUSE OF THAT I WILL SEND TROUGH HERE A BIG SHUKRA TO NASSER.
事業者からの返答
Many thanks for your 5* rating
A
Avinash M
March 13, 2024 · via Tripadvisor
A wonderful experience
We booked a private one day trip through TripAdvisor. The experience exceeded pur expectation, the awesome giza pyramids and coptic cairo takes you back in time.
Would also like to thank Mr Naseer who is very knowledgeable and a gem of a person. He patiently explained the history of the places and went out of the way to make us feel comfortable. Mr Hasan (driver) too was very accommodating .
事業者からの返答
Many thanks, Avinash for your review.
Ahmed El Kadi
J
Jenna_P
November 3, 2023 · via Viator
Very interesting !
Nasser was our guide. He has a wealth of knowledge and experience. It was a fantastic tour and we both thoroughly enjoyed it. We learned and laughed . I recommend this tour with Nasser to all.
Thank you, Sir!
事業者からの返答
Hi Jenna
Many thanks for your comment
A
Albert M
April 8, 2023 · via Tripadvisor
Best guide in Cairo
We had a fantastic day out in Giza and Cairo with Mohamed the driver and Naser the tourist guide. They have been super friendly and helpful. A must if you want the get the most out of your Egypt holiday. Mohamed the driver is very good and safe. Naser the guide is very knowledgeable about all sites we visited and helped us out a lot keeping away scammers and to pay the right price for everything we bought. They took us to the best shawarma place in Cairo. ( best shawarma of my life)
I definitely recommend this guys to have a fantastic time in Giza and Cairo hustle free
事業者からの返答
Many thanks for your time to write your experience with Egypt Direct Tours.
P
Peter_A
January 16, 2023 · via Viator
Unforgettable experience and knowledgeable tour guide...Thank you Nasser.
This tour was beyond amazing. Nasser and the driver(forgot his name) arrived at our hotel on time. Visiting the pyramids and sphinx was surreal. Nasser is a great photographer and took amazing personal photos of us at the pyramids. We wanted to dine at the 9 pyramids lounge and he graciously waited in the car for 1 hour as my partner and I ate breakfast and took pictures. He personally walked us up to the lounge and asked a waitress to attend to our needs urgently. We extended an invitation for him to join us but he politely declined. The rest of the day ran smoothy as planned. We customized our itinerary by skipping the perfume /art shop all together. Coptic Cairo was amazing too. Before dropping us off at our hotel, he took us to a local shop per our request so we could purchase snacks, water, and juice for our hotel. We appreciated his great hospitality and care toward us. The least we could do is leave a good tip. +5 stars tour.
事業者からの返答
Many thanks for your comment
M
Miguel_D
December 5, 2022 · via Viator
Tourist beware Cahoots in Egypt...
The guide Nasser, took me to some local traders where I paid a much higher prices for my goods than I should I have, basically saying these are trusted vendors.
Essential oils place charged me 100 usd for 250 mls of essential oils, should cost around 10 to 15 usd.
Papyrus institute, charged me 170 usd for 2 painting on Papyrus should cost around 20 to 40 usd.
Unfortunately the guides and shops are all in cahoots... which is sad by true.
Im writing this so that others don't get scammed by same people in future. And hopefully the guides stop scamming tourists.
事業者からの返答
Dear Miguel
Thanks for your comment and we are respect all guest feedback, specially negative comment, Because you give us the opportunity to explain what happened and we inform you that the trip was carried out as it was booked and the program was implemented, and as for the shops it is outside the program and it was implemented according to your desire to do so and no additional time was calculated for the convenience of the customer and as it was reported that we do not have any Relationship with stores where there is no benefit from that, but it was implemented to your desire.
NB
From your side, a comment with 5 stars was written, and then it was changed.
We work for the benefit of the client and improve our country's image.
F
Foodlover199887
December 4, 2022 · via Tripadvisor
Wonderful trip in Egypt! Nasser is a walking history book!
Mr. Nasser Turk is an amazing guide and our trip was truly fantastic. It was a remarkable journey in time and space that Nasser took us through. He is very kind, patient and welcoming.
My husband and I are both passionate about history and Nasser's excellent knowledge of Egypt history and culture was literally enlightening (he is literally a walking history book) and his English is perfect.
It was not the first time I had visited Egypt but doing it with the right guide truly changes everything.
His driver Islam also made the trip worthwhile.
He can also be a successful photographer ( it’s a plus), no such words can describe his kindnesses , God bless you Nasser! You deserve all the best, many thanks for a remarkable trip.
事業者からの返答
Thanks a lot for your excellent review
E
evlina2022
September 24, 2022 · via Tripadvisor
Thank you so much for the amazing trip Mr Naser very helpful and respectful and Mr hasan very nice it was great journey
Thank you so much for the amazing trip Mr Naser very helpful and respectful and Mr hasan very nice it was great journey
