I took this tour a year ago and it was amazing. We had Anna as our guide and she is amazing. If you do decide to book request her as your guide. Returning to Porto with two friends I booked this for us knowing it was a great PRIVATE tour. The night before I get a text that we would need to share this tour with another booking or it would be cancelled. I asked for compensation since I booked a PRIVATE tour which no longer would be PRIVATE and he responded about some higher end lunch and extra glass of port and how his company does not provide any financial discount. We had no choice but to continue with the tour if we didn’t want to cancel it and scramble last minute. The couple that shared with us were nice people. Having a chance to meet them prior to the tuktuk arriving we discovered we had been given different reasons for the bookings to be merged. One was a sick driver, another was a broken down Tuktuk. Also, as other people joined the meeting point we all talked. Seems this is common for this company. Others were also combined at the last minute where as others were not. Also talking to others on the various stops that the tour makes. Our conclusion is that the company is over booking on a regular basis and combines tours all the time. If there was one driver sick and one Tuktuk broken then why so many tours combined? For our tour, there are 5 people on the tuktuk. There are only 4 seatbelts. This meant one of us was never belted. That’s a problem! No side covers to stop the rain from soaking us. They just don’t have them we were told. At least we travel with rain ponchos which helped somewhat. The “lunch” was horrible. One person from each of the group had requested vegetarian before the tour began to which the guide said he would let the restaurant know ahead. When we arrive the restaurant had no idea nor could they accommodate. The food was not a lunch but tapas and not the greatest. It was horrible and no one ate it. Last year the lunch was a proper lunch and good. So there was no “special” or “extra” provided to compensate this not bring a private tour. As for an “extra” glass of port as per the “compensation”, no one wanted it and this not anything extra. You are always offered more. We were last year too. In our collective opinion, we feel that this company is not worth our business and will never recommend them to anyone. Suggest you book another company or find the place where all the tuktuk’s park as you can book them on the spot and customize your tour.
Thank you for taking the time to share your feedback. We are sorry that your second experience with us did not meet your expectations, especially after having enjoyed the tour previously. Please accept our sincere apologies for the inconvenience caused. The reason given to both groups for the adjustment on the day was the same: we had one less vehicle available than planned. This was an exceptional situation, not our standard practice, and we understand the frustration it may have caused. Currently, all our tours are carried out with modern, fully electric tuk tuks of the latest generation, with six seats, two rows of forward-facing seats, and equipped with proper rain covers (not ponchos), precisely to offer more comfort and safety. We regret if this was not clearly experienced on your tour. Regarding lunch, we do want to clarify: the experience always includes a high-quality regional tapas menu paired with wines from small local producers. It is not a “full course lunch,” and we do not advertise vegetarian options included, as the traditional restaurants we work with do not offer them. We understand this may have led to some disappointment for guests expecting something different. Once again, we are sorry for any inconvenience on the day. We do, however, stand by the quality of our vehicles, our food and wine selection, and the professionalism of our team. We will continue to improve, and we thank you for your feedback.
