ランチを含むブエノスアイレスからの半日ティグレデルタツアー

Buen dia Estimada, lamentamos su experiencia pero como sabra aqui y en todos los tours que son regulares, es decir con los que se deben recoger a otros pasajeros el horario es estimado. Es imposible brindar un horario 100% exacto ya que muchas veces algun pasajero se retrasa, el trafico en Buenos Aires, como en toda gran ciudad es muy intenso, puede haber algun problema de trafico/corte de calles. Por eso el horario es entre 925/955am como le informamos, tambien la guia se comunico con usted a su telefono y no respondio la llamada. A su vez nos comunicamos al hotel a la recepcion y tampoco la pudimos ubicar. La guia y la van la estuvieron esperando e intentando contactar por varios minutos y al no responder le dejaron el msj en recepcion y en su telefono. Nos es que decimos que estuvimos, es que estuvieron la guia, el transporte y los demas pasajeros esperandola y buscandola y no respondio. Si estaba en el hotel por que no respondio lo mensajes a su habitacion o su telefono movil?

Thank you for your comments and your time. We are deeply sorry that you did not enjoy the tour. We would like to clarify that the delay in the pick up was due to the fact that in your reservation we had indicated that you would be staying at the SHERATON CONVENTION CENTER, that is why we had sent you a message through the reservation centre indicating that we would look for you there and requesting your room number to locate you more quickly. But on the day of the tour you called us indicating that you had gone to the Regente Hotel on Suipacha Street, so the shuttle picked you up first at the Sheraton and then had to come back to pick you up at the Regente again. This delay was not our fault but your change of hotel for the pick up which you informed us of on the day of the tour, which caused the delay. You should always keep in mind, as we mentioned in the reservations, that when you have other passengers to pick up and there is a lot of traffic in the city on weekdays, the pick up may be delayed. We have always been in contact both by messenger and by phone, when you contacted us we informed you that there was a slight delay and that we would be looking for you between 9/940am. These are always the pick up times. Sometimes there may be delays due to traffic, road closures or because a passenger is delayed or has a problem. For example on the day of your tour one of our passengers had lost his passport and we had to go back to the hotel to pick him up. As for the tour, the duration is correct, it is from 9am to 4pm approx, which is 7/8 hours. As for the lunch, it is always like that, we can not manage the times of the preparation of the food in the restaurant, sometimes they can take a little longer to prepare the dishes because they prepare the food at the moment, it is not that they have it cooked or they only have to heat it and it is not Mc Donalds or a fast food chain. For example, the classic tour lasts from 9am to 1pm (4 hours), the one you booked lasts twice as long. As for the wine shop, it is a stop we make for a small wine tasting, it is included in the tour, it is free of charge and it is optional. If the passenger does not want to go down to taste the wines or buy them, he/she is not obliged to do so. But as it is a group tour, not a private tour, you always have to respect the other passengers who want to buy and taste Argentinean wines. This is up to the taste of each passenger, the tour is always done so that the whole group can do, walk around, take pictures and enjoy the tour. We will take into account your comments to improve these points. We would also like to apologize for the delay or confusion in the pick up. On the other hand, if you are still in BUENOS AIRES, we would like to offer you a free walking tour for these days or a discount in any of our tours. Thank you and again we apologize.

Muchas gracias por tus comentarios y el tiempo dedicado a realizarlo. Nos satisface mucho tu experiencia y nos impulsa a continuar mejorando nuestros servicios.

Thank you very much for your comments and the time you have taken to comment. We are very glad that you enjoyed the tour and the visit to our city. We look forward to welcoming you again soon.

Hello Jeff, thanks a lot for your time to do this review, we are so glad about your experience. We hope that when the calm returns to all the world you can be traveling again. Thanks and take care. REGARDS

Hello Cyndy, thanks for your review and your time to send it. We are so glad about your experience at the tour, its nice to hear about that. We hope that we will back again when the pandemia ends and we wish you to back in travel ASP Thanks and take care in this special days REGARDS

Thanks for your comments and nice to hear that you enjoy your tour, Thanks for coming