Terrible - had to pay an additional 500 Euros due to their mess up
This was the worse experience. I paid $322 CAD for a transfer from our hotel in Venice to our cruise port. Gave all the details of our ship - Norwegian Breakway, the departure date and time. I pre booked this service a few weeks before departure.
Then on the morning of transfer, the driver took us literally 5 mins away from the water taxi and it was the wrong port (for $322!!). No where in my reservation was there any indication that what I asked for was wrong. Then after calling his boss who literally instructed him to dump us, finally she said fine charge then another 500 EUROS (so an additional $750 CAD) to get to our port.
We were scammed
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michaeltG1119US
May 6, 2025 · via Tripadvisor
Don't use VIATOR to book your Water Taxi from the Airport in Venice to your Hotel In Venice
We had paid for and hired a private water taxi through Viator. The water taxi driver was rude, didn't offer nor try to help the four of us with our bags, andge refused to take just us tell me he needed to make more money so we were waiting for others to fill the water taxi. including the four of our party, he took onboard another 10 people with all their baggage. We rode so low in the water we were getting splashed through the front door and the open roof. Other water taxi's with 2 - 4 people in them were passing us as if we were standing still. He took us to a specific dock in Venice and told us to walk the rest of the way. I was specific about the Hotel I asked for transport too, He didn't care and completely got in my face and blew me off and said walk it is just 4 blocks from here. Again, he didn't help us off the boat and didn't hand us our luggage but sure had an attitude it was taking us so long to get them off ourselves. I will NEVER use Viator again. My next visit in September, I'll find a much better service.
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ppaleg
June 11, 2019 · via Tripadvisor
Easy transfer for cruise
Ca Sagredo Hotel arranged for a private water taxi to take us from the hotel’s private dock straight to the cruise terminal. With 7;cruise ships in the city at the time, we were able to avoid the busy people mover and was taken straight to Oceania’s location.
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Bebebres
May 26, 2019 · via Viator
Great private water taxi.
Professional door (water) to port service, prompt and smooth,
For the distance, it was quite pricey but avoids the problems of public transport.
事業者からの返答
Thanks for your review; hope to see you onboard again soon
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Edward C G
November 14, 2017 · via Viator
Great way to travel the canals and...
<p>Great way to travel the canals and then board the ship! <br/>
A little difficult getting off the water taxi onto the dock. Not good for people with mobility impairment.</p>
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Jim Cricket
November 5, 2017 · via Viator
Met at the airport as expected and...
<p>Met at the airport as expected and escorted 10 min walk to our waiting water taxi very seamless , you want to make sure your hotel has its own landing spot for the taxi which makes it much easier than dragging your luggage through the streets of Venice !</p>