Over charge due to concert running long
It was great but at the end I was charged 70.00 extra for the extra time after Celine’s concert. On trip of a very expensive fare of 900+ for 5 ladies
事業者からの返答
Thank you for your feedback, Colleen. We’re glad to hear that you enjoyed the service overall.
We would just like to clarify that your reservation covered **6 hours of chauffeur service, from 5:00 PM to 11:00 PM**. As the concert started late and the service continued beyond the reserved end time, the **€70 charge was only for the additional chauffeur and vehicle time after 11:00 PM**.
We also understand that the total price paid through Viator was over €900. Please note that the amount shown to the traveler is the retail price charged by the booking platform; **travel agencies and online booking websites retain their own commission**, so this is not the amount received by the transportation provider.
We are sorry if the overtime charge was unexpected and appreciate your feedback. We hope to welcome you again in the future.
Best regards,
**PROFI DRIVER**
Excellent organization of disposal service in Paris
Thank you very much Profi Driver for providing a Luxury Van and a pleasant driver. We had a connection between flights and a lot of time. We decided not to sit at the airport and wait for our flight, but to visit Paris. The driver met us at the airport with a sign and took us along the route that we indicated, we had lunch at the famous Cafe de Flore. We got to the airport on time as we indicated to check in for our flight. Excellent organization of disposal service.
事業者からの返答
Dear Customer,
Thank you for choosing PROFI DRIVER.
With your good feedback, we can make our service even better.
We are looking forward to seeing you next time in Paris.
We are always at your service!
Not prompt
He arrived an hour late and I was told I’d be refunded that time which I was not. Otherwise the driver was nice even though he spoke no English
事業者からの返答
Dear Customer,
Thank you very much for your comment. Any opinion is important to us. We would like to apologize for the late arrival of our driver. Refunds are made by our finance department and always at the beginning of the month. Therefore, we ask you to wait for the refund, it will be made in the near future.
Best regards,
Profi Driver Team
