The guide divided the city part of the tour into two. And in between the two halfs of the city was the safari. Wish we could have gone on the safari first early in the morning for more animals. After we were over with the tour I understand why it was between the two half's. The first part was everything new and including memorials to Mandela. The safari was really good considering how small the "farm" was. The guide Quintin was exceptional. Explaining much about the plant life as well as how the animals interact. The second half of the city was enlightening. Explaining where apartheid started. Taking us through the section where the poorer of poor live. And how they are surviving. Wish we would have had a hour more overall.
事業者からの返答
Hi James,
Thank you for your detailed review! We’re delighted to hear you enjoyed both the city highlights and the safari. Quintin will be thrilled to know you appreciated his knowledge of the wildlife, plants, and the fascinating stories behind the city’s history.
We aim to balance the city and safari experiences in one day, giving guests a full and immersive experience of Gqeberha and wildlife safari in an open vehicle. It was a pleasure having you with us, and we hope to welcome you back to explore even more of South Africa!
Warm regards,
Janina & the Into Tours Team
H
holidaymaker2220
April 29, 2023 · via Tripadvisor
Highly Recommended
What a wonderful day we had today. Our guide Esaudore was just delightful; knowledgeable, interesting, very courteous and thoughtful. Able to adapt to what we needed and wanted. Couldn’t recommend him highly enough. I loved it was a private tour and the wineries and restaurant ( in particular) were perfect. Stunning scenery. Thank you!
事業者からの返答
We are delighted to hear you had a wonderful day with our guide! His knowledge and adaptability made the tour memorable. We're glad you enjoyed the private tour, wineries, and restaurant. Thank you for choosing us and recommending our services.
We look forward to welcoming you back for more delightful experiences.
C
CharlieSGA
January 22, 2020 · via Tripadvisor
Cancelled our tour 9 days before departing for South Africa!
We booked and paid for this tour on December 9, for a tour to begin at 9:00 on February 6. We were sent a ticket, which we printed out for the trip. On january 9, we get a message "Janina here from Into Tours. I love showing travellers Port Elizabeth and am looking forward to our tour." She asked if we wanted to add an animal park, which we immediately declined, having spent time on safari years ago. There was no further communication until January 22, 9 days before our departure to South Africa, when we received this message:
" Many thanks for your reply. We have the scheduled tour booked and we would have loved for you and Tricia to join. Because we are in Addo in the morning on tour, we would have to collect you and Tricia in the afternoon and the time of collection might not be at 13:00. This will inconvenience you and therefore I think that the best would be for you to book your tour with another service provider who has a scheduled tour running to Port Elizabeth city only. Kindly cancel the booking with us. Best regards, Janina "
Now I have to figure out how to cancel the tour and try to book another one during our cruise ship stop in Port Elizabeth. Hopefully we are not out the $106 we paid in December; we booked through TripAdvisor, but can't find a record of it when we checked in to the web site. This is absolutely unacceptable behavior on the part of the tour operator, Into Tours; we fortunately have never been treated this way on a booked and paid for tour. Stay away from this one!
2人が参考になったと回答
事業者からの返答
Hi Charles - we reject your review. For the record, your communication toward us was aggressive and this is evident in your version of the events. Your were given two weeks notice of the change in our scheduling prior to the tour taking place, which was an operational decision to better our service to all travellers as you were the only booking for this particular activity. You were also offered alternatives. Your full refund has been processed, so there was really no inconvenience to you whatsoever. We left you with plenty of time to make other alternative bookings and offered in-house alternatives. When you were offered the alternative, YOU cancelled your tour, not us. And, why would you be out of the $106 you paid in Dec? The minute you cancelled, your refund was already in process. We all know that in business there are often double bookings / or clashes in scheduling. Its just unfortunate that no amount of wanting to deal with the issue was good enough for you (even two weeks ahead of time). Regards GP
R
Rudolf D
September 29, 2019 · via Tripadvisor
Beautiful hours in Port Elizabeth
Janina has given us an entertaining and interesting morning with her enthusiasm for the city often ignored by tourists, thank you for that!
事業者からの返答
Hello Rudolf- thank you for your positive review. It is my greatest pleasure and showing you our beautiful Port Elizabeth City was an amazing experience. Thank you again for taking the time to post your recommendation. Best regards, Janina
J
jairjunior03
September 16, 2019 · via Tripadvisor
Pleasant walk through beautiful Port Elizabeth
We had the grateful satisfaction of seeing the beautiful city of Port Elizabeth in the company of Janina. Even before we arrived in South Africa, we were contacted by her to confirm that everything was ready for our tour. Once we met her personally, we were immediately conquered by her sympathy, love for her profession and the city where she chose to live, with her husband and the baby that is on the way. We made the tour of the main tourist sights of this interesting city that conquered us for its unique beauty, which has a markedly Victorian architecture, but which still keeps the historical record of the Portuguese presence in the region. Highly recommended, especially with Janina. Thank you for welcoming us to your town. We hope to review it someday either in South Africa or even in Brazil. Big hug
1人が参考になったと回答
事業者からの返答
Hello Jair- Thank you for your lovely review and high praises of your tour to Port Elizabeth City. Reading your beautiful message puts a huge smile on my face, I had an incredible time with you both, it was a very special tour and I enjoyed every moment. It is my absolute pleasure showing you Port Elizabeth city and its historical influences that are left behind in the many story’s and exquisite buildings, along with our colourful and rich history. Yes, please come back soon, you are always welcome. I hope to see you in Brazil…and experience your amazing country and local cuisine 😊 Big hugs, back!!! Janina
D
DanielaK8989
January 19, 2019 · via Tripadvisor
Perfect tour through fascinating Port Elizabeth
A great tour with Janina, who knows P.E. like her waistcoat. Especially the many details inspired us. Janina not only knows history and sights but also gives many valuable tips: Recommended restaurants, good beaches, the coolest craft beer pubs, the best shops for crafts. All around a great and very infortmative afternoon with a highly competent guide. Thank you Janina, it was really great! Daniela & Friedrich
事業者からの返答
Hi DanielaK8989 - It was my greatest pleasure to show off our beautiful and fascinating city to you and Friedrich. Thank you for your high praises, this certainly has made my day even better to read your comments. Happy travels until we meet again. Yours truly Janina
