Cancelled by tour operator less than 24 hours prior to tour while we were flying to Italy very sad as we were really looking forward this tour - makes me Leary to book future adventures
事業者からの返答
Thank you for your feedback. We understand your disappointment and regret that the tour could not take place as originally planned. Unfortunately, the guide assigned to the tour experienced an unexpected health issue shortly before departure, a circumstance that was beyond our control. Rather than cancelling immediately, we offered an alternative solution with a bilingual English-French guide so that the tour could still operate, and we also proposed moving the booking to another available date. However, these alternatives did not meet your preferences, and the reservation was therefore cancelled. While we fully appreciate your frustration, situations related to unforeseen illness can occasionally arise despite careful planning. We always do our best to find workable solutions and avoid cancellations whenever possible. We wish you a wonderful stay in Italy and hope you were able to enjoy many other memorable experiences during your trip.
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Ahmed S
March 26, 2026 · via Tripadvisor
Incredible, wonderful, highly recommended
This tour has been the highlight of our trip so far. We were picked up from our hotel, and we were transported in luxury to both Villa Adriana and Villa d’Este. Monica is a wonderful tour guide, and her detailed descriptions really helped us to imagine what it was like to live in that time. I feel like you also learn much more with a private tour guide, as it’s more like a conversation and you are able to ask all your questions.
She very kindly took a lot of lovely pictures of my wife and I. We are so very appreciative or the care and consideration that was put into this tour. I highly recommend this tour with no reservations whatsoever.
事業者からの返答
Thank you so much for your wonderful review! We’re absolutely delighted to hear that this tour was the highlight of your trip and that you enjoyed the experience at Villa Adriana and Villa d’Este in such comfort. It’s fantastic to know that Monika’s detailed and engaging explanations helped bring the history to life and that the private tour allowed you to fully connect, ask questions, and enjoy a more personal experience. We’re also so pleased that she captured some special moments for you and your wife, those memories are truly priceless. Your kind words about the care and consideration you received mean a great deal to us. Thank you for your heartfelt recommendation and we sincerely hope to welcome you again for another unforgettable experience!
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Ahmed_S
March 26, 2026 · via Viator
Incredible, wonderful, highly recommended
This tour has been the highlight of our trip so far. We were picked up from our hotel, and we were transported in luxury to both Villa Adriana and Villa d’Este. Monica is a wonderful tour guide, and her detailed descriptions really helped us to imagine what it was like to live in that time. I feel like you also learn much more with a private tour guide, as it’s more like a conversation and you are able to ask all your questions.
She very kindly took a lot of lovely pictures of my wife and I. We are so very appreciative or the care and consideration that was put into this tour. I highly recommend this tour with no reservations whatsoever.
事業者からの返答
Thank you so much for your wonderful review! We’re absolutely delighted to hear that this tour was the highlight of your trip and that you enjoyed the experience at Villa Adriana and Villa d’Este in such comfort. It’s fantastic to know that Monica’s detailed and engaging explanations helped bring the history to life and that the private tour allowed you to fully connect, ask questions, and enjoy a more personal experience. We’re also so pleased that she captured some special moments for you and your wife, those memories are truly priceless. Your kind words about the care and consideration you received mean a great deal to us. Thank you for your heartfelt recommendation and we sincerely hope to welcome you again for another unforgettable experience
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elmonique1964
March 15, 2026 · via Tripadvisor
Amazing and beautiful!
Our guide was exceptional, providing lots of information on not only what we were looking at but answering unrelated questions about Roman history, art, etc. It was a perfect day, so the views and the gardens were gorgeous! The service and courtesy were also very good. Generally an outstanding morning!
事業者からの返答
Thank you for your wonderful review! We’re delighted to hear that your guide made the tour so informative and engaging, answering all your questions and sharing insights beyond the main sites. It’s great that you enjoyed the beautiful views and gardens, and that the service and courtesy added to the experience. We’re thrilled your morning was outstanding!
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marta_b
June 14, 2025 · via Viator
5-star but disorganized tour booked in Italian I found myself on a tour in English
I booked a semi-private tour in Italian, also confirmed by Viator customer service, but at the time of the meeting I found myself in front of an American couple who spoke English and the guide who informed me that the tour would be conducted in English. The situation was quite embarrassing for both me and the driver. Despite the difficulties, with the help of the translator and the
guide who alternated English and Italian to ensure that I could follow.
Apart from this significant problem, considering also the price paid, the guide was fantastic and did everything to make us participate. The driver was also great; finding the van with the air conditioning on after waiting outside in 35 degrees was a real relief.
In general, I award the tour four stars. If I only had to rate the organization, I'd probably only give it one star. I hope this feedback will help improve the experience for future customers."
事業者からの返答
Caro Cliente, la ringraziamo per avere lasciato il suo feedback. È importante conoscere le vostre opinioni costruttive che possono aiutarci a migliorare la qualità del servizio.
Teniamo a precisare tuttavia che avere prenotato un tour semi-privata non da il diritto alla esclusività della lingua nel tour, questo è privilegio del tour privato.
Fabio la vostra guida di oggi, è un professionista serio ed attendo alle esigenze dei clienti e, come avete sottolineato, ha svolto la visita dividendosi tra voi e la coppia americana per permettere di godere senza problemi questa esperienza.
Non capiamo la sua considerazione riguardo l’ organizzazione, fornire un servizio di trasporto comodo e fresco con autista professionale, fornire un servizio guida eccellente che ha svolto il lavoro al meglio come da voi sottolineato, questo è quanto abbiamo fornito.
Siamo felici che la sua esperienza sia stata positiva, ci auguriamo di averla ancora ospite dei nostri tour per testare ancora meglio la qualità delle nostre esperienze
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Nancy_G
April 24, 2025 · via Viator
Highly informative and satisfying visit.
We had both a driver and guide. Both were excellent. The guide was deep in knowledge about the sites. Both were very accommodating to the limitations of some of our family members.
事業者からの返答
Dear Guest,
Thank you for your thoughtful and kind review.
We are truly pleased to hear that both our driver and guide made a positive impression during your tour. Our team is committed to providing not only deep knowledge about the sites but also to ensuring that all guests are comfortable and well taken care of, regardless of any limitations. It’s wonderful to know that we were able to accommodate the needs of your family members.
Your feedback is greatly appreciated, and we will be sure to pass along your compliments to our team.
Thank you once again for choosing Welcome Italy. We hope to have the pleasure of welcoming you on another tour in the future.
Warmest regards,
The Welcome Italy Team
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Saul_K
February 3, 2025 · via Viator
Fabio is an excellent...
Fabio is an excellent guide to both sites, very knowledgeable and personable. The tour is highly recommended.
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Victoria_W
January 6, 2025 · via Viator
Fantastic Tour
It was fantastic. The small size made it a personal experience. Catherine was amazing. She knew everything and could put it into context. She went out of her way to make it a wonderful experience.
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Antonella_G
January 1, 2025 · via Viator
WONDERFUL DAY IN TIVOLI
My trip to Hadriano's Estate and Tivoli Gardens was the BEST part of my trip TO ROME!!
Fabrizio IS THE BEST! It's not every day that you get an Archiology major as a tour guide!
HE WAS HUMBLE YET Very Knowledgeable, and personable. A real Treat!
GREAT DAY IN THE COUNTRY
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Tommy_O
November 8, 2024 · via Viator
Fun experience outside of Rome
Villa d’este is gorgeous. The fountains are amazing.
Imagining what Hadrian’s Villa had been was fun.
