Nickolas was excellent, personable, and knowledgeable. Of the city and its historical sites.
We felt safe and thoroughly enjoyed our day
事業者からの返答
Thank you for your wonderful review. We are delighted to hear that you had such an enjoyable experience with Nicholas. It is especially rewarding to know that his knowledge, professionalism, and personable approach helped make your day both informative and enjoyable. We are also pleased that you felt comfortable and well looked after throughout the tour. We will be sure to share your kind words with Nicholas, who will be delighted to know how much his efforts were appreciated. Thank you for choosing to travel with us, and we hope to welcome you again on another memorable experience in Italy.
K
kellygY1882IT
January 9, 2026 · via Tripadvisor
Role to Florence!
An outstanding day in Florence! A wonderful tour guide and Driver, an excellent private tour of the city with a local and an opportunity to see both the Ufizzi and the academia. Wonderful company to work with!
1人が参考になったと回答
事業者からの返答
Thank you very much for sharing your experience.
We’re thrilled to hear that you had an outstanding day in Florence and enjoyed the private tour of the city. It’s wonderful to know that both the guide and the driver contributed to making the day special, and that the visits to the Uffizi and the Accademia met your expectations.
Thank you for your kind words about our company. We truly appreciate your feedback and look forward to the opportunity to work with you again in the future.
M
Michael_B
September 7, 2025 · via Viator
The Very Best of the Best
This was the most amazing tour. Juliana and the driver did e everthing possible to make our trip iinformative, confortable and customized to our desired sites.
事業者からの返答
Thank you so much for your kind words. We're delighted to hear that your tour to Florence was such a wonderful experience.
Juliana and our driver will be thrilled to know that their efforts to make the day informative, comfortable, and tailored to your interests made such a positive impact. Providing a personalized and memorable experience is exactly what we strive for.
We truly appreciate your feedback and hope to welcome you again soon for another unforgettable journey in Italy.
M
Michelle_A
April 14, 2025 · via Viator
Not what we expected, very disappointing!
It took longer than expected to arrive to our destination. The guide second guide showed up late and cut our museum tour by half the time. We were not happy with the entire trip. Our guide rushed us out of the museum and we did not get a chance to enjoy the entire experience. Heading back also took longer. I’ve used Viator for all my travel experiences and this is the first time we have experienced a disappointment. The trip was too expensive for it not to be a 5 star experience. I have reached out to your customer service for half a refund. Thank you!
事業者からの返答
Dear customer, thank you for sending us the feedback. We are sorry to read your disappointment, this tour is a cult and you are the first person who is not satisfied with this tour.
In your description you do not take into account the following points:
1 – This is an ecological tour (we do it with an electric van)
2 – to reach Florence it takes 3 hours including 1 or 2 stops
3 – in the morning in Florence you go shopping, in the afternoon the guided tour of Florence.
4 – the assistant is available to customers to satisfy every need
5 – the guide starts the tour at about 2.45 pm and ends after 2 hours
you did this itinerary as planned, if there was something you did not like why did not you talk to the assistant? Our assistant is available for you customers, always.
It is not correct to write after many days and criticize a service that has always had a high satisfaction rate. All day tours cover many kilometers, perhaps it is a good idea to inquire with customer service or the operator about your needs first.
If you had communicated with the assistant perhaps he could have intervened and solved a possible problem that we believe you did not have.
You have finished the tour as scheduled, we have tried to give an emotion but we understand that it is not possible to satisfy demanding customers like you who do not communicate.
Thank you anyway for choosing our services
S
Shawna_H
November 11, 2024 · via Viator
Firenze!
We had the best time in Florence, and Yaro and Massimo were great! The statue of David is amazing and a must-see If you visit! ☕️
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Ganesh N
July 17, 2017 · via Viator
Claudio was a fantastic guide, probably...
<p>Claudio was a fantastic guide, probably one of the best guides I've ever had. He and a driver picked us up in a private SUV and was courteous, knowledgeable and extremely friendly throughout. The tour was very interesting and just plain beautiful at times. Florence is a must-see, must-visit destination. Take this tour without hesitation.</p>
J
Jonathan F
August 28, 2016 · via Viator
This was a wonderful day out. Florence...
<p>This was a wonderful day out. Florence was beautiful. Our tour guides were great. The tour around Florence was very informative and being able to see the Statue of David was the icing on the cake. Florence is a city I would love to go back to and spend some more time. I highly recommend this tour.</p>
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Lawrence B
July 25, 2016 · via Viator
This was the most delightful trip we...
<p>This was the most delightful trip we took. And we had many. The private tour of Florence was terriffic. The local guide who took us to see David was up to date on all his history and facts. The private car was really great.</p>
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Linda S
July 18, 2016 · via Viator
This was a great tour. Arrived in...
<p>This was a great tour. Arrived in Florence, had a good lunch and then had a tour of the city. Saw the David and other sights. Went very well and out in-city guide was great.</p>
T
tfruman
October 31, 2015 · via Viator
What a fabulous trip. The tour guides...
<p>What a fabulous trip. The tour guides were marvelous in their detailed explanations of Florence. We were especially impressed with the discussion of the David. Giuliana and Adam were so extremely helpful in the travels to Florence and Pisa. The detail and care provided were worth more than I can describe.</p>