Andrea, our guide was beyond knowledgeable and pivoted when the tunnels were closed due to Cinco de Mayo. She had great tid bits of historical information and paced the tour well for us.
Well worth the time and money!
事業者からの返答
Thank you for sharing your experience.
We’re delighted to hear that Andrea’s knowledge, flexibility, and thoughtful pacing helped make your day so enjoyable. Even when unexpected changes arise, we always do our best to ensure our guests have a memorable experience. We’re so glad you felt it was time and money well spent.
Unlimited Experiences Team
T
Trek08623737570
April 19, 2026
What a surprise of Puebla.
They told me wonders of the city of Puebla, and there were so many people who told me, that I decided to take a family trip, The magical towns around Puebla, are beautiful, but the city of Puebla, VERY DISAPPOINTING, in the historic center, is made a tremendous dump, smells fetid by all the corridors, and the rude people, it is a shame the terrible abandonment and dirty that some churches are found.I spent 6 days visiting, zacatlan of the apples, cholula, valkyric, atlixco, very beautiful. But the horrible capital.
事業者からの返答
Estimado,
Muchas gracias por compartir su experiencia y por habernos elegido para su visita.
Lamentamos que su percepción del centro histórico de Puebla no haya sido la esperada. Entendemos que algunos aspectos de la ciudad, como el estado de ciertos espacios públicos, dependen de factores externos y de la gestión urbana, los cuales están fuera de nuestro control como operadores turísticos.
Sin embargo, nos gustaría destacar que el servicio brindado por nuestro equipo se realizó conforme a lo planeado, cuidando cada detalle del recorrido, la atención y el acompañamiento durante toda la experiencia.
Nos alegra saber que disfrutó de su visita a los pueblos mágicos, que reflejan la riqueza y diversidad de la región.
Agradecemos sus comentarios y esperamos poder recibirle nuevamente para seguir mostrándole lo mejor de Puebla y sus alrededores.
Saludos cordiales,
2
270natividadg
February 23, 2026
Experience in the Tunnels amazing.
A rather pleasant experience, the guide quite well and professional.
事業者からの返答
Gracias por tu comentario.
Nos alegra saber que la experiencia fue agradable y que el guía te pareció profesional. Será un gusto acompañarte nuevamente en otra aventura.
Equipo Unlimited Experiences
V
Virginie_G
February 8, 2026
We didn’t visit the...
We didn’t visit the tunnels and it was not something mentioned when we made the reservation.
The guide was friendly but not very knowledgeable about history and sites.
事業者からの返答
Thank you for sharing your experience. We are sorry that the tour did not fully meet your expectations.
Regarding the tunnels, please note that they are currently closed until further notice by official regulation, and this information is mentioned at the time of booking, as it is a situation beyond our control.
We truly appreciate your feedback about the guide. We take comments like yours very seriously and use them to continuously improve our training and service quality. We sincerely value your opinion and hope to have the opportunity to provide you with a better experience in the future.
A
Adam_A
November 5, 2025
Not worth the price point
Not worth booking this tour always a " weather issue " which gives them the advantage of replacing your tour with a " better or same option ". They took us around the city, half of the spots we had already visited on our own. Tour guide was nice but not worth 125/person. Take a taxi and walk around on your own. Contacted customer service and they refunded me 2$ / ticket for 6 adults. Complete joke, never again
事業者からの返答
Dear Adam,
We are truly sorry that your experience did not meet your expectations. We understand your disappointment and appreciate you taking the time to share your feedback.
On the day of your tour, the Secret Tunnels of Puebla remained closed for safety reasons due to the recent heavy rains, a situation completely beyond our control. However, we offered an alternative route and a partial refund corresponding to the unused entrance fees, in accordance with the site provider’s policy.
We always strive to deliver complete, safe, and high-quality experiences. We regret that this unforeseen event affected your perception of the service, and we will take your comments into account to continue improving.
We truly appreciate your visit and hope to have the opportunity to welcome you again in the future to offer you an experience that truly reflects what Unlimited Experiences stands for.
Warm regards,
Unlimited Experiences Team
V
Verónica M
December 30, 2024
Very good tour.
Super good tour, well prepared guide and super friendly. Good way to get to know the city as it covers principal sites
1人が参考になったと回答
事業者からの返答
¡Gracias por su amable comentario Verónica! Nos encanta saber que disfrutaron del tour y que nuestra guía hizo un gran trabajo. Será un placer recibirlos nuevamente en la bella Puebla. 😊
7
788ilyad
November 21, 2024
Great tour!
Andrea was very knowledgeable and professional. It was much better than finding our way through Puebla by ourselves. Would recommend to anyone!
事業者からの返答
Thank you for your kind words! We're thrilled to hear Andrea made your visit to Puebla such a great experience. We appreciate your recommendation and hope to see you again soon! 😊
G
Gisselle P
March 17, 2024
✨🌻Secrets of Puebla
Many beautiful places, Alexa very kind and patient. It adapted to us. They picked us up at the hotel on time, everything was very comfortable and pleasant. Patient with the shopping issue... the mezcal tasting was very good.
事業者からの返答
Hola Gisselle :)
Nos da mucho gusto saber que la pasaron muy bien en compañia de Alexa, para nosotros siempre es un placer atenderlos.
Esperamos verlos nuevamente por Puebla y nos permitan compartir más momentos increibles junto a ustedes.
Saludos por parte de todo el equipo Unlimited
B
Barbara_R
February 18, 2024
Wished this tour offered more history
It was great to see the tunnels and the view of the city from a hill. We would have loved to have learned more about the revaloutinary history of the city. Very limited info from the guide.
事業者からの返答
Hi Barbara, thank you so much for your comment. :)
We are so happy to know that you enjoyed the tunnels and the city, and we are glad about your experience with us. Your comment helps us to be better and helps our entire team strive to make each tour unique, and full of information so all the visitors can enjoy every moment.
Kind regards from Aaron and all the Unlimited Team, and we hope to see u again.
R
RaulRA1939
January 14, 2024
Very good experience
Very good tour, David our guide and Pablo who drove the vehicle, very attentive and attentive, always kind and patient. I would gladly take a tour with them again. Punctual.
事業者からの返答
¡Hola Raul!
Gracias por tomarte el tiempo para puntuarnos, nos alegra mucho saber que disfrutaron su estancia en Puebla, en compañia de David y Pablo, recuerda que para nosotros, siempre será un placer atenderlos y esperamos recibirlos nuevamente.
Te enviamos un afectuoso saludo de parte de David, Pablo y todo el equipo Unlimited.
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